Franchise Business Consultant

Ready to be part of a dynamic and growing company?

ServiceMaster Brands is looking for talented people to join our team!

Franchise Business Consultant

We are currently looking for a Franchise Business Consultant for our Merry Maids brand to be accountable for driving franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high-level business consulting expertise and advice to a defined group of franchisees.

What you will do:

• Drive franchise sales and profit, coaching for operational excellence, and enforcing brand standards by providing high-level business consulting expertise and advice to an assigned group of franchisees.
• Drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee.
• Perform business evaluations. Tracks and facilitates progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections.
• Provide training and advise franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc.
• Identify business needs and opportunities to improve performance and growth by leveraging company operating systems or resources.
• Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
• Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences.
• Provide action plans with timing to resolve any system noncompliance. Performs field audits for quality assurance.
• Assist Directors of Business Development (BDD) in managing regional initiatives and projects, providing coaching and guidance for other BDC IIs, providing owner support for escalated issues, gathering data and reporting responsibilities, and assisting with market expansion and sales initiatives in assigned regions.
• Act as lead for conventions and other events, including representing the brand, owning content, programming, scheduling, and other logistics.
• Represent the business unit in franchise councils and take ownership of various responsibilities within the council.

What you will bring:

• Bachelor’s degree in business or related field or an equivalent combination of education and experience required. Master’s degree preferred.
• 5+ years of experience in business operations management or related fields required
• Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution required
• Sales experience in the service industry preferred
• Multi-unit franchise operations or strategic business planning experience preferred
• Business and financial acumen
• Strategic and innovative thinking skills
• Project management, organization, multi-tasking, and prioritization skills
• Coaching and influencing skills
• Executive presence with the ability to speak publicly (e.g. facilitation of workshops, training sessions, and large group settings)
• Proficiency in Microsoft Office applications (e.g. Word, Excel, PowerPoint)
• Ability to review financials and key metrics and determine a corrective course of action
• Ability and willingness to travel up to 50% as needed for the business unit, including overnight