Franchise Business Consultant

American Family Care is looking to fill a Franchise Business Consultant (FBC) role to cover Middle to Southern California and potentially other states in a hybrid capacity. The FBC directly reports to a Director, Franchise Operations and is responsible for working with franchisees to maintain and enhance existing business operations of franchise centers. The FBC will work directly with franchisees to help them maximize the revenue and profitability of the center and territory through corporate program promotions, marketing, building & improving best practices and processes, business strategies and ongoing training.

Essential Duties and Responsibilities

Conduct regular on-site visits and audits of assigned Franchise locations
Monitor the financial status, operations, staffing, paid advertising, and overall management of assigned Franchise locations
Conduct consultation calls on a regular basis regarding urgent care operations management, customer/patient relations improvement, new center Go Live training and Grand Opening events, marketing and advertising planning, and financial analyses including P&L review and projections and other company initiatives
Run reports in various systems and review KPIs
Cultivate and preserve Franchisee/vendor relationships
Support Franchisee during pre-opening phase, including, but not limited to, assisting with site selection, floor plan approval, practice management software training, and business planning
Develop a strategic plan and translate that plan into the appropriate sales activities
Align with teammates and regional partners to create and present standardized educational models for training and reinforcement over time
Create a strong, united, and collaborative culture across the AFC Urgent Care Network
Coordinate all training activities with the appropriate departments/individuals and ensure that all training materials and resources have been directed to the appropriate parties
Conduct on-site educational workshops with Franchise groups.
Provide necessary counsel and assistance to Franchisees for development and improvement of business plans, including, establishing specific goals, objectives and strategies for sales, controls, profits, development, marketing, etc.
Ensure physical facilities of assigned Franchisee locations comply with Franchisor standards.
Coordinate all resources/support from all appropriate departments for assigned Franchisees
Complete all month end reports, new store follow-up reports, weekly expense reports, preparation of classes, etc.
Strictly adhere to Company and departmental policies and procedures regarding the appropriate use of Company databases
Develop and maintain proficiency in the use of the Companys database
Ensure implementation of all company policies, procedures, programs, and new concepts with assigned Franchisee locations
Other duties and responsibilities as assigned.

Qualifications

Residence in the State of California
Multi-Unit Urgent Care and/or Primary Care center operational management experience preferred
EMR experience preferred (Experity or other)
Able to travel up to 50% of the time
Capability to manage multiple projects at a time
Remote work mindset ability to stay focused, organized, and on task in a home or center environment (Hybrid)
High computer literacy, specifically with Microsoft Office applications
Dynamic presentation skills

Education / Specialized Experience Requirements
High energy and enthusiasm, with a strong commitment to exceeding expectations
Flexibility and openness to work on a variety of projects
Ability to learn quickly, make immediate impact, and provide value-added service to our Franchisees
Effective communication and interpersonal skills, displaying the ability to connect and build relationships with Franchisees and peers
Ability to lead with Emotional Intelligence (EQ), effective use of influence, working together constructively and creatively
Team player with a strong desire to be an active, long-term participant in the growth in the region and the AFC system

• Bachelors Degree in Business Administration, Business Management, Health Care Management or related field
• Medical office experience preferred
• Minimum 3 years Business Management and/or Franchising Experience required