Desktop Support Specialist

Minol USA

Addison, TX

Expired: 23 days ago Applications are no longer accepted.

Vision , Medical , Dental , Life Insurance , Retirement
Full-Time

Job Description

Position Summary / Objective of Position

This position will be responsible for providing primary support for the IT Help Desk. Will be the initial point of contact for end user hardware and software issues. Will also be responsible for setting up new desktops and laptops, user additions and deletions as well as backups and other miscellaneous tasks.

Essential Skills and Requirements:

Must have strong customer service skills and be able to multitask and prioritize. Attention to detail is also very important.

1-2 years supporting PC hardware, Windows server and client operating systems and MS Office. Hyper-V, backup software and PBX experience would also be helpful.

Duties and Responsibilities

Duties

Percentage of Time (approx.)

Troubleshoot user hardware and software issues

75%

New computer and user setups, user deletions, etc.

15%

Administer backups and other miscellaneous tasks

10%

Company Description

Minol / ZENNER is one of the largest Metering, Billing, Conservation and Energy Management providers with 2,500 employees and 32 offices worldwide. A recent study from IMS Research on the worldwide water meter market lists the Minol-Zenner Group as one of the top performers on almost every continent. Based in Germany, the privately-held, family-owned company brings more than 60 years of innovative metering technologies and consumption based billing of gas, electric, water and heating costs to the industries served. As one of the leading utility billing providers, our global team produces more than 5.4 million bills annually for 30,000 clients.

Minol USA, headquartered in Addison, TX, has more than 100 employees nationwide with regional and support offices located throughout the country. We operate in all major markets providing services for the multifamily, military, affordable and student housing industries, as well as government agencies and commercial properties.

Also headquartered in Addison, TX is ZENNER USA, a manufacturer and distributor of high-quality water and heat meters.