Receptionist

FOUNDATION AUTOMOTIVE is seeking a highly motivated Receptionist at Castle Rock Ford to oversee our dealership. The Receptionist position answers a multi-line telephone system and greets visitors in a timely, pleasant and professional manner. The Receptionist is responsible for ensuring guest experience at the first point of contact and for directing customers and vendors to the appropriate dealership representative or resource.

Why Foundation Automotive?

• Personal Automotive Discounts at all our participating dealership partners
• Full Medical, Dental, Vision, Life Insurance & 401K Benefit Options
• Employee Appreciation Events and a family-oriented and people first culture
• FSA & HSA Accounts Available
• Company sponsored lunches
• Travel Assistance and Insurance

Essential Duties and Responsibilities

• Arrive punctually and inform the supervisor immediately of any planned or unplanned absences.
• Greet visitors, determine their needs, and contact the appropriate department for visitor escort.
• Operate a multi-line phone including answering all incoming calls in a prompt, polite, professional manner, transferring calls to the appropriate person or department quickly, or operating the dealership paging system, calling individuals to the phone.
• Minimize the time callers are on hold and check back with them frequently to ensure they wish to continue holding.
• Take detailed messages when a call cannot be completed; including the caller’s name, telephone number, time of call, and the information requested, and delivers to the appropriate party in a timely manner.
• Develop knowledge of basic dealership information in order to respond to callers who have general inquires
• Notify appropriate personnel of any problems with the phone system.
• Scanning Documents as needed; calling customers to pick-up license plates
• Oversee the visitor sign-in and security process.
• Maintain conference room reservation schedule.
• Adhere to a consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Foundation Automotive brand.
• Effectively perform duties and responsibilities in a safe manner.
• Other duties as assigned.

Qualifications

• Valid Driver’s License and acceptable driving record
• Bilingual preferred
• High school diploma or equivalent required
• Successful completion of pre-employment screening
• Authorization to work in the USA

Schedule

• Monday to Friday from 2:00 pm - 7:00 pm
• Saturdays: 9:00 am - 7:00 pm

Who We Are: Foundation Automotive is a growing international group with three stores (auto dealerships) in Canada and thirty-three in the United States. Our vision is to be the North American benchmark for top-tier automotive solutions and a company of trust, excellence, and innovation for our customers and employees – our mission is to provide modern automotive solutions across North America. We enrich the lives of our customers and employees by putting our Core Values first and are in the business of helping people succeed.

Our brands share a common vision that allows us to drive forward Employee Empowerment, Customer Satisfaction, Teamwork, Honesty and Integrity, Innovation and Continuous Improvement.

Together, we are Foundation Automotive.

Additionally, Foundation Automotive has assembled an all-star executive management team that has a shared vision of People-first oriented culture. As an organization that values integrity and doing what is right, you can rest assured that we can be held accountable to your success as well as delivering on a progressive open-door policy.