Client Care Coordinator (Receptionist)

Wanted Client Care Coordinator with a Passion for Helping Both People and Animals

The Animal Care Clinic is needing a full-time (35 - 40 hours/week) Client Care Coordinator.

We are a progressive, small animal practice located in North Canton. We provide modern and quality care for dogs and cats in a friendly, caring way. We have established a welcoming and positive work culture where we value our staff as much as we do our clients and patients. We believe that continuous education of our staff is vital to everyone’s success and is an integral component of our weekly operations. Our ideal candidate is friendly, outgoing, and is self driven to learn.

Job Description

Our Client Care Coordinators (CCC) answer the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.

Must enjoy working with people and diverse clients and is caring, friendly, and efficient. Our CCCs create a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions.

Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CCC who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.

Requirements

• Communication Ability – Our CCC’s need to have superior communication abilities, especially verbal, as they have tremendous client contact both in person and on the phone.

• Computer Literate - You need to be able to learn how to use our Practice Management software. You must also know how to text and send and receive emails.

• Learning Aptitude – Our CCC’s must take the initiative to learn. We provide weekly dedicated training time for all of our staff.

• Physically Fit - Our CCC’s need to be able to lift 25 lbs. (bags of food).

This position requires you to be able to work from Monday through Friday and some Saturdays. You must have reliable transportation.

Strongly Preferred

• At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities

• Demonstrated ability to accurately manage and record detailed information in medical records and other data-management systems.

Benefits

• Reduced & Complimentary Cost Veterinary Services and Products

• Health, Vision, and Dental Insurance

• Short & Long Term Disability Insurance (Including Maternity Leave)

• Simple IRA Retirement Savings Plan

• Yearly Credit for Work Apparel

• Paid Holidays & Vacation Time

• Performance Bonuses

• Fun and Rewarding Work Culture

Applications are available at our office:

Animal Care Clinic

6945 Wales Ave NW

North Canton, OH 44720