Franchise Coach

FRANCHISE COACH 

Position Responsibilities:

As a Franchise Coach, your work will directly impact the success of the business & operations execution of each franchisee by influencing their performance and profitability.  You will assist Franchisees by providing a wide range of consulting and development services, developing, and facilitating strategic initiatives to promote sales growth and ensuring consistency through education and guidance on operations.  Our Franchise Coaches relationship starts the day the owner signs their franchise agreement and continues through the life of the franchise agreement. Successful coaches will leverage their industry and business development experience to assess current performance, identify areas of opportunity, recommend solutions based upon best practices, develop an action plan and follow up to encourage follow-through.

This position will provide service across multiple states and communities, and thus will require between 25-30% travel within and outside of their homebased territory.  When not traveling this position will work from a remote home office.

Key Position Responsibilities:

• Successfully leverage persuasive data, information, and learnings from the broader franchise to provide constructive feedback and encourage change
• Use financial information to help the franchisee gain insights into the profitability and performance of their business. Leverage a keen understanding of what drives growth & profitability for our franchisees
• Maintain a high level of knowledge and expertise in the interior cleaning industry and our brand operations. Provide practical advice to help franchisees improve the efficiency of their operations
• Work collaboratively with the franchisees to develop a business/operational plan that includes specific goals with key initiatives and deadlines. Create and review plans on a regular basis and provide expert evaluation, training, advice, and recommendations
• Guide and support franchisees to grow their revenue and local market share in a way that is consistent with the company’s brand and marketing strategy
• Leverage coaching skills to help franchisees maintain their enthusiasm for the business and focus their attention on achieving higher levels of performance. Leverage coaching skills including active listening, powerful questioning, and goal setting
• Assist franchisees to continually improve their knowledge and learn new skills
• Communicate and reinforce compliance to minimum operational standards in an objective and balanced way
• Present informational presentations for franchisee training programs including New Franchisee onboarding, Regional Training, e-Learning and Annual Convention to increase program adoption.
• Effectively balance the interests of both the franchisee and franchisor

Core Competencies:

Ability to self-manage while working remotely, Strong ability to influence, organize and communicate (speaking, written, presentation) with franchisees and their team. Relationship building, Diplomacy, Urgency, Collaborative approach, Strategic thinking, Analytical reasoning, and Decision making, Creative Problem Solving and Emotional Intelligence skills.

Required Job Qualifications:

• Ability to drive revenue growth at franchisee level
• Ability to provide exceptional customer service by premium accessibility, financial acumen and analytical skills with a proven track record of driving revenue growth
• Creative, out of the box thinking with a problem solving mindset
• Comfortable working in a fast paced, results oriented culture
• Ability to work with and influence across a variety of personalities and situations
• Ability to influence without authority; servant leadership mentality
• Ability to partner with brand and shared services departments to meet and deliver service and objectives
• Ability to facilitate meetings in front of franchisee & corporate audiences
• Strong ability to multi-task and juggle multiple locations in various stages of ownership
• Capacity to remain calm when challenged, and uphold professionalism in working through conflict
• Articulate with excellent verbal and written communication skills (phone, email, in person and presentation)
• Ability to think creatively, and to be a driven and self-motivated contributor
• Ability to be proactive with strategic mindset
• Must complete other tasks and projects as assigned by leadership
• Ability to travel between 25-50% or dependent on need
• Valid driver’s license 
• Proficient with technology (MS Office, SalesForce, MAC’s, Qvinci, Quickbooks)

Preferred Job Qualifications:

• 3+ years in multi-unit leadership, franchise business consultant role or as a small business owner
• A bachelor’s degree in business, service, finance, or related
• Experience in the home services industry

WORKING AT THRESHOLD BRANDS

Threshold Brands is a private equity sponsored franchisor with over 500 franchise locations generating sales in excess of $200 million annually.  All of our brands provide services for the homeowner. This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in work-life balance, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on.

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada.  We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing and business coaching that adds real value.  

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities. 

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 11 brands strong, supporting not only MaidPro but also Men in Kilts, Patio Patrol (formally FlyFoe), Pestmaster, Mold Medics. Miracle Method, USA Insulation, Plumbing Paramedics, Heating Paramedics, Sir Grout and Granite Garage Floors. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re all over the map, with more than 400+ franchise locations across North America.

COMPANY CULTURE

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do. 

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.  

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.

BENEFITS

We provide a fun place to work where people are respected, learning is continuous, and cutting-edge ideas are always welcome. Competitive employee-focused benefits include:

• Medical, dental, vision and other ancillary benefits 
• Remote or Hybrid work environment
• PTO
• Employee Assistance Program
• 401k Safe Harbor
• Collaborative, fun company environment and culture