Senior Case Manager

Title: Senior Case Manager

Location: 4822 N. Broadway

Shift: Monday to Friday (8:30am to 5:00pm)

Summary:

Are you passionate about making a difference in the lives of diverse populations? Join us as a Senior Case Manager, where you'll provide advanced case management services within our organization's guidelines and specific programs. Your clients may include children, adults, families, immigrants, refugees, and individuals facing mental illness, HIV/AIDS, and substance use issues. You'll set and achieve annual Success Objectives, contributing to our mission and vision while supporting our culture development efforts. If you're dedicated to helping others and want to leverage your skills and knowledge, we want you on our team!

Why Join Us:

• Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities.
• Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives.
• Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, vision insurance, 401(k) match, paid maternity and paternity leave, commuter benefits, student loan assistance, and more.

Our Benefits:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance

Essential Functions:

Duties & Responsibilities

• Provides advanced advocacy, assessment, and case management services to individuals, families and groups.
• Conducts outreach and intake as assigned.
• Supervises program participants individually or in groups.
• Develops case management plans to assist program participants in addressing such problems as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem.
• Counsels program participant individually, in family, or in groups and establishes appropriate service/treatment plans, reviews case progress and determines case closure according to program guidelines and standards.
• Refers program participants to community resources and other organizations. Determines program participant's eligibility for financial assistance and/or benefits and entitlements.
• Provides financial assistance and financial management support to program participants, in accord with Organizational policies and procedures.
• Helps program participant to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and program participant's part in creating them.
• Provides case consultation as appropriate, and develops/implements special projects such as the development of informational materials, providing training for other staff in social work and treatment/service theory, and participating in assigned professional and community activities.
• Completes accurately and in a timely manner all necessary forms, case records and statistical reports. Submits such documentation to the supervisor/manager within the designated time lines.
• Participates and contributes actively in regular supervisory and team/unit meeting, in house training sessions, conferences, seminars and independent study.
• Develops and maintains professional relationships with social service organizations and government agencies to enhance service delivery and to interpret Organizational programs for outside audiences.
• Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, Organization plans/policies and program guidelines. Participates in periodic evaluative reviews and/or in-house and external staff training to ensure that he/she understands and continues to adhere to such standards. Initiates requests for assistance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.
• Transportation of program participants and/or Organizational property may be required.
• In residential programs, household maintenance responsibilities may be assigned.
• Other duties may be assigned.

Education and Experience:

• High school diploma or General Education Diploma is required.
• Minimum of seven (7) years’ experience in case work, human services or related field or Bachelor’s degree and minimum three (3) years of experience case work, human services or related field.

Knowledge/Skills/Abilities (K/S/A):

• Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:
• Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Access to regular, dependable and timely transportation
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:

This role is eligible for a “hybrid” or “remote” work arrangement. If hybrid, it is expected this person would be able to meet for “in person” meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate.

Work Environment:

• The noise level in the work environment is usually moderate.
• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regards to scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.