AUTOMOTIVE SERVICE BDC REPRESENTATIVE

AUTOMOTIVE SERVICE BDC REPRESENTATIVE

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITIONS: Inbound and Outbound - The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers. Must present a professional appearance. 

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Proficiency with MS Office applications including Word, Excel and Internet Explorer.
• Must be able to build rapport with customers.
• Excellent verbal, written and communication skills.
• High degree of integrity and professionalism.
• Strong work ethic, demonstrated enthusiasm and an entrepreneurial spirit.
• Ability to organize, prioritize and multi-task efficiently.
• Availability and willingness to work a flexible schedule that may include nights or weekends. 

Education and Experience:

• Two years of experience in customer service, lead generation, business development, or related field.
• Experience with Customer Relationship Management applications a plus.

Essential Duties & Responsibilities:

• Assist with incoming service phone calls.
• Calling customers to schedule maintenance and recalls to maintain retention
• Set up, schedule and monitor service department appointments.
• Follow up and reschedule missed or late service department appointments.
• Make follow up phone calls to previous day service customers to ensure complete satisfaction.
• Discuss during customer follow up calls the importance of responding to CSI surveys.
• Bring all customer concerns and complaints to the attention of their direct Manager/and or Service Manager
• Make follow up phone calls to potential/existing customers regarding recalls and other services needed
• Respond to all service internet leads and set up service department appointment accordingly. Follow policies and procedures as set forth in Employee Handbook. Any other duties as assigned.

THE COMPANY:

LaFontaine Automotive Group is an award winning and nationally recognized automotive dealership of over 40 years with 51 retail franchises, 8 collision centers, 29 Michigan locations and 2,100 employees in southeast Michigan. We are proud to be named Michigan’s fastest growing automotive dealership group! LaFontaine Automotive Group is a place where our employees are truly family and where people come before the bottom line. It’s a welcoming place where you can build a career and will find the tools and support needed to take your career to new heights.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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