ZipRecruiter

Log In

1

Bdc Customer Service Representative Jobs (NOW HIRING)

Ferris Automall

BDC Agent

New Philadelphia, OH · On-site

$14 - $18.50/hr

Conduct sales department service tours * Stay informed about new products, features, accessories, etc., and their benefits to customers * Attend product and sales training as requested by BDC

Route 128 Honda

BDC Customer Care Specialist

Reading, MA · On-site

$55K - $80K/yr

As a BDC Customer Care Specialist, you'll be the first point of contact for many of our customers ... Schedule and confirm sales and service appointments * Follow up with customers regarding missed ...

Route 128 Honda

BDC Customer Care Specialist

Reading, MA · On-site

$55K - $80K/yr

As a BDC Customer Care Specialist, you'll be the first point of contact for many of our customers ... Schedule and confirm sales and service appointments * Follow up with customers regarding missed ...

Southern Motors

BDC Service Representative

Savannah, GA · On-site

$14 - $18.75/hr

Greet and assist customers with professionalism, enthusiasm, and empathy -- by phone, text, email, or in person * Schedule and confirm daily service appointments * Handle inbound service calls, leads ...

Southern Motors

BDC Service Representative

Savannah, GA · On-site

$14 - $18.50/hr

Greet and assist customers with professionalism, enthusiasm, and empathy - by phone, text, email, or in person * Schedule and confirm daily service appointments * Handle inbound service calls, leads ...

next page

Showing results 1-20

All JobsAutomotive JobsAutomotive Service JobsAutomotive Service Professional JobsBdc Customer Service Representative Jobs

Bdc Customer Service Representative information

See salary details

$10

$18

$26

How much do bdc customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for bdc customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a BDC Customer Service Representative?

A BDC (Business Development Center) Customer Service Representative is a professional who works primarily in automotive dealerships or similar industries, handling inbound and outbound customer communications. Their main responsibilities include responding to customer inquiries, scheduling appointments, following up on leads, and providing information about products or services. They often serve as the first point of contact between customers and the business, aiming to build strong relationships and ensure customer satisfaction. BDC representatives use phone, email, and sometimes chat tools to connect with current and potential clients. Their role is essential for generating sales opportunities and supporting the overall growth of the business.

What are the key skills and qualifications needed to thrive as a BDC Customer Service Representative, and why are they important?

To thrive as a BDC Customer Service Representative, you need strong communication skills, customer service experience, and often at least a high school diploma or equivalent. Familiarity with CRM systems, dealership software, and phone/email management tools is typically required. Outstanding organizational abilities, problem-solving, and a positive attitude help you stand out in this role. These skills ensure effective customer engagement, accurate information handling, and increased sales opportunities for the dealership.

What are some common challenges faced by BDC Customer Service Representatives, and how can they be successfully managed?

BDC Customer Service Representatives often encounter challenges such as handling a high volume of customer inquiries, managing follow-ups, and maintaining accurate records in a fast-paced environment. Success in this role requires strong organizational skills, effective communication, and the ability to stay calm under pressure. Collaborating closely with sales teams and using CRM tools efficiently can help manage these challenges and ensure a smooth workflow. Additionally, continuous training on product knowledge and customer service techniques can further enhance performance.

Is being a Bdc customer service representative a good job?

A BDC customer service representative is responsible for handling customer inquiries, scheduling appointments, and providing product or service information, often using CRM tools. The role typically offers regular hours, opportunities for communication skills development, and may require sales or automotive industry knowledge. Job satisfaction depends on individual preferences for customer interaction and work environment.
More about Bdc Customer Service Representative jobs

What cities are hiring for Bdc Customer Service Representative jobs?

Cities with the most Bdc Customer Service Representative job openings:

What job categories do people searching Bdc Customer Service Representative jobs look for?

The top searched job categories for Bdc Customer Service Representative jobs are:

Bdc Customer Service Representative jobs near you
Infographic showing various Bdc Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

BDC Customer Service Representative

Santa Margarita Ford

Rancho Santa Margarita, CA • On-site

$22 - $28/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 5 days ago

Job description

Santa Margarita Ford is currently seeking a full-time BDC Service Appointment Coordinator who is comfortable assisting guests over the phone or online to coordinate their vehicle service needs. This is an entry level position for anyone looking to start a career in the automotive business. Here at Santa Margarita Ford, we pride ourselves on being honest, hardworking, and positive and would like that reflected in our team. While prior customer service experience is a plus, we're really looking for people who want to learn. We strive on keeping a fun and engaging work environment!  

While our organization continues to grow, we are at the heart of all that we do, a family organization. Our "mom and pop" approach gives us several advantages and really sets us apart from today's corporate climate. Our organization is known for honest and fair dealings, quality service, and long-term community-based relationships with employees, customers, and vendors. 

JOB DUTIES: 

  • Making outbound phone calls  
  • Receiving inbound phone calls  
  • Setting service appointments  
  • Setting Mobile Service appointments and priority pick up appointments 
  • Service reminders  
  • Survey follow-up  
  • Service shuttle coordination  
  • Ask customers qualifying questions to uncover needs and directs calls appropriately   
  • Establish relationships with the customers and follow through on commitments made  
  • Ensure Service Advisors receive messages promptly and ensure follow up is prompt   
  • Participate in team and process development- keeping positive relationships with the service team and dealership departments to reduce conflict and maximize dealer profitability    

JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 

  • 18 years of age or older.
  • General familiarity with a variety of automobiles.
  • Valid driver's license for a minimum of 3 years and clean driving record.
  • Excellent communication and customer service skills.
  • Pre-employment background check and drug test.
  • Must be willing to work as part of a team.
  • Must have basic computer and phone skills.

 

JOB BENEFITS:

  • Growth opportunities
  • Fast paced work environment
  • Medical & dental insurance
  • Paid time off
  • 401(k)
  • Vehicle purchase plan

PAY: $22.00/hr - $28.00/hr  

Equal Opportunity Employer

Apply