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Bdc Customer Service Representative Jobs (NOW HIRING)

Gillman Companies

Service BDC Customer Service Rep

Houston, TX · On-site

$14.75 - $19/hr

Service BDC Customer Service Rep - Gillman Subaru The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of ...

Ferris Automall

BDC Agent

New Philadelphia, OH · On-site

$14 - $18.50/hr

Conduct sales department service tours * Stay informed about new products, features, accessories, etc., and their benefits to customers * Attend product and sales training as requested by BDC

Courage Kia

BDC Agent

Gastonia, NC

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. BDC Customer Care Specialist Compensation and Benefits: * Competitive Pay

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How much do bdc customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for bdc customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Customer Service Representative, and why are they important?

To thrive as a BDC Customer Service Representative, you need strong communication skills, customer service experience, and often at least a high school diploma or equivalent. Familiarity with CRM systems, dealership software, and phone/email management tools is typically required. Outstanding organizational abilities, problem-solving, and a positive attitude help you stand out in this role. These skills ensure effective customer engagement, accurate information handling, and increased sales opportunities for the dealership.

What is a BDC Customer Service Representative?

A BDC (Business Development Center) Customer Service Representative is a professional who works primarily in automotive dealerships or similar industries, handling inbound and outbound customer communications. Their main responsibilities include responding to customer inquiries, scheduling appointments, following up on leads, and providing information about products or services. They often serve as the first point of contact between customers and the business, aiming to build strong relationships and ensure customer satisfaction. BDC representatives use phone, email, and sometimes chat tools to connect with current and potential clients. Their role is essential for generating sales opportunities and supporting the overall growth of the business.

What are some common challenges faced by BDC Customer Service Representatives, and how can they be successfully managed?

BDC Customer Service Representatives often encounter challenges such as handling a high volume of customer inquiries, managing follow-ups, and maintaining accurate records in a fast-paced environment. Success in this role requires strong organizational skills, effective communication, and the ability to stay calm under pressure. Collaborating closely with sales teams and using CRM tools efficiently can help manage these challenges and ensure a smooth workflow. Additionally, continuous training on product knowledge and customer service techniques can further enhance performance.
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Bdc Customer Service Representative jobs near you
Infographic showing various Bdc Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 25% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

BDC Customer Service Representative

Bredemann Family of Dealerships

Park Ridge, IL

$18/hr

Other

Medical, Retirement, PTO

Posted 26 days ago

Job description

We are looking for a BDC / Customer Service Rep to join our team!  Multiple shifts available - day or evening hours.  Full-time or part time available!  Saturday hour availability would be a bonus. 

Pay starting at $18/hour includes hourly pay plus commissions.  Range based on hours worked and production bonuses.


WE OFFER:

  • Blue Cross Blue Shield Medical Insurance (PPO or HMO) for full-time employees
  • 401k with company match for full-time employees
  • Paid holidays
  • Paid vacation
  • Employee Discounts
  • Weekly payroll and direct deposit
  • Stable work environment
  • Flexible Spending Account through Ameriflex for full-time employees

RESPONSIBILITIES:

  • Responsible for answering incoming phone calls for the service department and assisting customers with scheduling service appointments for Toyota and Ford stores.
  • Make outgoing calls to customers to schedule appointments - service reminders, service recall notifications, etc.
  • Manage digital communications with customers from our website and other marketing platforms. 

REQUIREMENTS:

  • MUST have great computer skills. You will be switching between multiple computer programs while on the phone with customers. Basic knowledge of MS Word and Excel are required.
  • Experience scheduling appointments or reservations or other customer service experience outside of the auto industry is also helpful.
  • Any previous experience working in an auto dealership is preferred.
  • Have experience working directly with customers and demonstrate an outgoing and enthusiastic personality and patience when dealing with customers.
  • Bilingual is a PLUS but not required.
  • Knowledge of Reynolds & Reynolds ERA system and/or X-Time Scheduling system are a HUGE plus but not required and training will be provided on these systems.  
  • MUST be able to pass a criminal background check. 

Bredemann Toyota is an equal opportunity employer. Employment is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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