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Bdc Customer Service Representative Jobs (NOW HIRING)

Elgin Toyota

BDC Service Representative

Streamwood, IL · On-site

$14.75 - $19.75/hr

BDC Service Representative Drive Your Career Forward with Bob Loquercio Auto Group Award-Winning ... If you thrive in a fast-paced environment, enjoy helping customers, and are looking for an ...

Elgin Toyota

BDC Service Representative

Streamwood, IL · On-site

$14.75 - $19.75/hr

BDC Service Representative Drive Your Career Forward with Bob Loquercio Auto Group Award-Winning ... If you thrive in a fast-paced environment, enjoy helping customers, and are looking for an ...

Southern Motors

BDC Service Representative

Savannah, GA

$14 - $18.50/hr

Greet and assist customers with professionalism, enthusiasm, and empathy -- by phone, text, email, or in person * Schedule and confirm daily service appointments * Handle inbound service calls, leads ...

Route 128 Honda

BDC Customer Care Specialist

Reading, MA · On-site

$55K - $80K/yr

As a BDC Customer Care Specialist, you'll be the first point of contact for many of our customers ... Schedule and confirm sales and service appointments * Follow up with customers regarding missed ...

Southern Motors

BDC Service Representative

Savannah, GA · On-site

$14 - $18.50/hr

Greet and assist customers with professionalism, enthusiasm, and empathy - by phone, text, email, or in person * Schedule and confirm daily service appointments * Handle inbound service calls, leads ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL

$15 - $19.75/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Sarasota CDJR Fiat

BDC Service Representative

Sarasota, FL · On-site

$14.50 - $19.50/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Car Guys Inc.

Dealership BDC Rep

Fruitland Park, FL

$55K - $85K/yr

Have at least a few years of BDC/Internet Sales Representative experience * Answer incoming sales ... customer service agent, customer service representative,customer service, CRM, lead marketing ...

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How much do bdc customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for bdc customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a BDC Customer Service Representative?

A BDC (Business Development Center) Customer Service Representative is a professional who works primarily in automotive dealerships or similar industries, handling inbound and outbound customer communications. Their main responsibilities include responding to customer inquiries, scheduling appointments, following up on leads, and providing information about products or services. They often serve as the first point of contact between customers and the business, aiming to build strong relationships and ensure customer satisfaction. BDC representatives use phone, email, and sometimes chat tools to connect with current and potential clients. Their role is essential for generating sales opportunities and supporting the overall growth of the business.

What are the key skills and qualifications needed to thrive as a BDC Customer Service Representative, and why are they important?

To thrive as a BDC Customer Service Representative, you need strong communication skills, customer service experience, and often at least a high school diploma or equivalent. Familiarity with CRM systems, dealership software, and phone/email management tools is typically required. Outstanding organizational abilities, problem-solving, and a positive attitude help you stand out in this role. These skills ensure effective customer engagement, accurate information handling, and increased sales opportunities for the dealership.

What are some common challenges faced by BDC Customer Service Representatives, and how can they be successfully managed?

BDC Customer Service Representatives often encounter challenges such as handling a high volume of customer inquiries, managing follow-ups, and maintaining accurate records in a fast-paced environment. Success in this role requires strong organizational skills, effective communication, and the ability to stay calm under pressure. Collaborating closely with sales teams and using CRM tools efficiently can help manage these challenges and ensure a smooth workflow. Additionally, continuous training on product knowledge and customer service techniques can further enhance performance.

Is being a Bdc customer service representative a good job?

A BDC customer service representative is responsible for handling customer inquiries, scheduling appointments, and providing product or service information, often using CRM tools. The role typically offers regular hours, opportunities for communication skills development, and may require sales or automotive industry knowledge. Job satisfaction depends on individual preferences for customer interaction and work environment.
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Bdc Customer Service Representative jobs near you
Infographic showing various Bdc Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

BDC Service Representative

Streamwood, IL • On-site

Elgin Toyota
Motor Vehicle Manufacturing • 1 - 10 employees
Learn more about Elgin Toyotaexternal

$14.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

BDC Service Representative
Drive Your Career Forward with Bob Loquercio Auto Group
Award-Winning Bob Loquercio Auto Group is seeking a motivated, customer-focused, and self-driven individual to join our team as a BDC Service Representative. If you thrive in a fast-paced environment, enjoy helping customers, and are looking for an opportunity to build a long-term career with a growing automotive group, we want to hear from you.
As a BDC Service Representative, you will serve as the first point of contact for service customers, helping to schedule appointments, follow up on service needs, and deliver an exceptional customer experience through phone, email, text, and online communications.
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Savings Plan
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Employee Discounts on Products and Services
  • Flexible Scheduling
  • Work-Life Balance
  • Career Advancement Opportunities
  • Paid Training
Responsibilities
  • Respond promptly and professionally to inbound service inquiries via phone, email, text, and online channels.
  • Schedule and confirm service appointments for customers.
  • Conduct outbound calls to customers regarding service reminders, declined services, maintenance recommendations, and follow-up campaigns.
  • Accurately enter and update customer information within the dealership CRM system.
  • Utilize dealership scripts, processes, and workflow tools to ensure a consistent customer experience.
  • Coordinate with Service Advisors and Service Managers to maximize appointment retention and service lane efficiency.
  • Follow up with customers after service visits to ensure satisfaction and encourage future business.
  • Manage appointment schedules and maintain strong communication with service department personnel.
  • Generate customer interest in recommended maintenance and service offerings.
  • Maintain detailed records and complete required reports in a timely manner.
  • Demonstrate professionalism, integrity, and a commitment to delivering exceptional customer service.
Qualifications
  • Previous experience in a customer service, call center, BDC, appointment setting, or automotive environment is preferred but not required.
  • Strong communication skills with the ability to build rapport over the phone and through digital communication.
  • Comfortable making both inbound and outbound customer calls.
  • Excellent organizational and time-management skills.
  • Ability to multitask in a fast-paced environment.
  • Strong computer skills and experience with CRM systems is a plus.
  • Positive attitude, strong work ethic, and team-oriented mindset.
  • Automotive service experience is a plus but not required.
Why Bob Loquercio Auto Group?
Bob Loquercio Auto Group is one of the largest and most respected automotive groups in the Midwest. We are committed to investing in our employees through training, mentorship, and advancement opportunities. Join a company that values its people and provides the tools and support needed for long-term success.
Bob Loquercio Auto Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and prohibit discrimination and harassment of any kind.

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