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Bdc Customer Service Representative Jobs (NOW HIRING)

Courage Kia

BDC Agent

Gastonia, NC · On-site

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. BDC Customer Care Specialist Compensation and Benefits: * Competitive Pay

Courage Kia

BDC Agent

Gastonia, NC

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. BDC Customer Care Specialist Compensation and Benefits: * Competitive Pay

Car Guys Inc.

BDC Representative

Rockford, MI

$18 - $20/hr

BDC Rep / Call Center Rep -- CarGuys Inc. (InOffice) If You Can Own a Phone Call, You'll Own This ... Strong communication & customer service skills * Confidence talking to business owners and managers

Southern Motors

BDC Service Representative

Savannah, GA · On-site

$14 - $18.75/hr

Greet and assist customers with professionalism, enthusiasm, and empathy -- by phone, text, email, or in person * Schedule and confirm daily service appointments * Handle inbound service calls, leads ...

Southern Motors

BDC Service Representative

Savannah, GA

$14 - $18.75/hr

Greet and assist customers with professionalism, enthusiasm, and empathy -- by phone, text, email, or in person * Schedule and confirm daily service appointments * Handle inbound service calls, leads ...

RUSNAK

BDC Service Representative

Arcadia, CA

$15.50 - $20.75/hr

Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with ... Our BDC Department in Arcadia is seeking a BDC Service Representative. This is a great opportunity ...

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How much do bdc customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for bdc customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Customer Service Representative, and why are they important?

To thrive as a BDC Customer Service Representative, you need strong communication skills, customer service experience, and often at least a high school diploma or equivalent. Familiarity with CRM systems, dealership software, and phone/email management tools is typically required. Outstanding organizational abilities, problem-solving, and a positive attitude help you stand out in this role. These skills ensure effective customer engagement, accurate information handling, and increased sales opportunities for the dealership.

What is a BDC Customer Service Representative?

A BDC (Business Development Center) Customer Service Representative is a professional who works primarily in automotive dealerships or similar industries, handling inbound and outbound customer communications. Their main responsibilities include responding to customer inquiries, scheduling appointments, following up on leads, and providing information about products or services. They often serve as the first point of contact between customers and the business, aiming to build strong relationships and ensure customer satisfaction. BDC representatives use phone, email, and sometimes chat tools to connect with current and potential clients. Their role is essential for generating sales opportunities and supporting the overall growth of the business.

What are some common challenges faced by BDC Customer Service Representatives, and how can they be successfully managed?

BDC Customer Service Representatives often encounter challenges such as handling a high volume of customer inquiries, managing follow-ups, and maintaining accurate records in a fast-paced environment. Success in this role requires strong organizational skills, effective communication, and the ability to stay calm under pressure. Collaborating closely with sales teams and using CRM tools efficiently can help manage these challenges and ensure a smooth workflow. Additionally, continuous training on product knowledge and customer service techniques can further enhance performance.
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Bdc Customer Service Representative jobs near you
Infographic showing various Bdc Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 25% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

BDC Agent

Courage Kia

Gastonia, NC • On-site

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Job description

Job Summary: The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

About us: It is because of our employees that Keffer Auto Group remains the premier place to work in North Carolina. We are experiencing record growth and with that comes opportunity. We have a strong track-record and are committed to excellence which makes working with our group an exceptional experience. Keffer Auto is always looking for fresh, innovative, enthusiastic professionals driven to succeed in the car business. If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume.

BDC Customer Care Specialist Compensation and Benefits:

  • Competitive Pay
  • Flexible Working Hours
  • Health Insurance
  • PTO 
  • 401(K)
  • Compensation: $ - $

BDC Customer Care Specialist Responsibilities: 

  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Conduct sales department service tours
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by BDC
  • Attend sales meetings

BDC Customer Care Specialist Requirements:

  • High school diploma or general education degree (GED)
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  • Clean driving record & valid driver’s license

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.