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Bdc Customer Service Representative Jobs (NOW HIRING)

Southern Motors

BDC Service Representative

Savannah, GA

$14 - $18.75/hr

Greet and assist customers with professionalism, enthusiasm, and empathy -- by phone, text, email, or in person * Schedule and confirm daily service appointments * Handle inbound service calls, leads ...

Route 128 Honda

BDC Customer Care Specialist

Reading, MA · On-site

$55K - $80K/yr

As a BDC Customer Care Specialist, you'll be the first point of contact for many of our customers ... Schedule and confirm sales and service appointments * Follow up with customers regarding missed ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL · On-site

$15 - $19.75/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL · On-site

$15 - $19.75/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Audi Rocklin

BDC Customer Care Specialist

Rocklin, CA · On-site

$86K - $86K/yr

Part-Time Bdc Customer Care Specialist We are looking for a Part-Time BDC Customer Care Specialist ... We have a strong commitment to serving the community and pledge to provide outstanding service with ...

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Bdc Customer Service Representative information

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How much do bdc customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for bdc customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a BDC Customer Service Representative?

A BDC (Business Development Center) Customer Service Representative is a professional who works primarily in automotive dealerships or similar industries, handling inbound and outbound customer communications. Their main responsibilities include responding to customer inquiries, scheduling appointments, following up on leads, and providing information about products or services. They often serve as the first point of contact between customers and the business, aiming to build strong relationships and ensure customer satisfaction. BDC representatives use phone, email, and sometimes chat tools to connect with current and potential clients. Their role is essential for generating sales opportunities and supporting the overall growth of the business.

What are the key skills and qualifications needed to thrive as a BDC Customer Service Representative, and why are they important?

To thrive as a BDC Customer Service Representative, you need strong communication skills, customer service experience, and often at least a high school diploma or equivalent. Familiarity with CRM systems, dealership software, and phone/email management tools is typically required. Outstanding organizational abilities, problem-solving, and a positive attitude help you stand out in this role. These skills ensure effective customer engagement, accurate information handling, and increased sales opportunities for the dealership.

What are some common challenges faced by BDC Customer Service Representatives, and how can they be successfully managed?

BDC Customer Service Representatives often encounter challenges such as handling a high volume of customer inquiries, managing follow-ups, and maintaining accurate records in a fast-paced environment. Success in this role requires strong organizational skills, effective communication, and the ability to stay calm under pressure. Collaborating closely with sales teams and using CRM tools efficiently can help manage these challenges and ensure a smooth workflow. Additionally, continuous training on product knowledge and customer service techniques can further enhance performance.

Is being a Bdc customer service representative a good job?

A BDC customer service representative is responsible for handling customer inquiries, scheduling appointments, and providing product or service information, often using CRM tools. The role typically offers regular hours, opportunities for communication skills development, and may require sales or automotive industry knowledge. Job satisfaction depends on individual preferences for customer interaction and work environment.
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Bdc Customer Service Representative jobs near you
Infographic showing various Bdc Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

BDC Service Representative

Southern Motors

Savannah, GA

$14 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

BDC Service Representative

Southern Motors is looking for a friendly and driven BDC Service Representative to join our growing service department. In this role, you’ll be the voice of our dealership — helping customers schedule service appointments, answering inquiries, and ensuring every interaction delivers the high level of care we’re known for.

What You’ll Do
  • Greet and assist customers with professionalism, enthusiasm, and empathy — by phone, text, email, or in person
  • Schedule and confirm daily service appointments
  • Handle inbound service calls, leads, and recall manifests
  • Follow up on missed or inactive appointments to re-engage customers
  • Log and address customer satisfaction (CSI) calls and concerns
  • Research and resolve scheduling or communication errors
  • Stay connected across multiple platforms including DriveCentric, X-Time, Podium, and email
  • Maintain daily goals for calls, tasks, and follow-ups
  • Adhere to company policies and compliance standards

What We’re Looking For

  • Previous experience in customer service, call center, or automotive BDC preferred
  • Excellent communication and multitasking skills
  • Organized, detail-oriented, and comfortable using multiple software tools
  • Positive attitude and a commitment to customer satisfaction
Benefits
  • Health, Dental & Vision Insurance – eligible after 60 days
  • Company-paid and voluntary Life & AD&D Insurance
  • Short- and long-term Disability Coverage options
  • Voluntary Accident, Critical Illness & Hospital Indemnity plans
  • 401(k) with company match after 1 year (up to 4%)
About Southern Motors

At Southern Motors, we take pride in our reputation for honesty, integrity, and outstanding customer care. Our team is built on respect, teamwork, and a passion for all things automotive. We believe in creating a supportive environment where employees can grow their skills and build lasting careers.

Southern Motors is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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