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Bdc Customer Service Representative Jobs (NOW HIRING)

Courage Kia

BDC Agent

Gastonia, NC

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. BDC Customer Care Specialist Compensation and Benefits: * Competitive Pay

Helena Motors

Sales BDC Representative

Helena, MT

$20/hr

Sales BDC Representative Location: Helena Motors - Helena, MT Reports to: Sales Manager Employment ... Previous experience in a dealership BDC, customer service, call center, or sales role preferred.

Helena Motors

Sales BDC Representative

Helena, MT · On-site

$20/hr

Sales BDC Representative Location: Helena Motors - Helena, MT Reports to: Sales Manager Employment ... Previous experience in a dealership BDC, customer service, call center, or sales role preferred.

Helena Motors Group

Sales BDC Representative

Helena, MT · On-site

Salary: $20+/HR DOE Sales BDC Representative Location: Helena Motors Helena, MT Reports to: Sales ... Previous experience in a dealership BDC, customer service, call center, or sales role preferred.

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Elgin Toyota

BDC Service Representative

Streamwood, IL · On-site

$14.75 - $19.75/hr

BDC Service Representative Drive Your Career Forward with Bob Loquercio Auto Group Award-Winning ... If you thrive in a fast-paced environment, enjoy helping customers, and are looking for an ...

Elgin Toyota

BDC Service Representative

Streamwood, IL · On-site

$14.75 - $19.75/hr

BDC Service Representative Drive Your Career Forward with Bob Loquercio Auto Group Award-Winning ... If you thrive in a fast-paced environment, enjoy helping customers, and are looking for an ...

Southern Motors

BDC Service Representative

Savannah, GA

$14 - $18.50/hr

Greet and assist customers with professionalism, enthusiasm, and empathy -- by phone, text, email, or in person * Schedule and confirm daily service appointments * Handle inbound service calls, leads ...

Southern Motors

BDC Service Representative

Savannah, GA · On-site

$14 - $18.50/hr

Greet and assist customers with professionalism, enthusiasm, and empathy - by phone, text, email, or in person * Schedule and confirm daily service appointments * Handle inbound service calls, leads ...

Hutchinson Auto Group

BDC Customer Care Specialist

Macon, GA · On-site

$14.75 - $19.25/hr

The Service BDC Representative is responsible for scheduling appointments for service through ... Proven customer service track record or obvious desire to provide next level customer service.

Car Guys Inc.

BDC Representative

Rockford, MI

$18 - $20/hr

BDC Rep / Call Center Rep -- CarGuys Inc. (InOffice) If You Can Own a Phone Call, You'll Own This ... Strong communication & customer service skills * Confidence talking to business owners and managers

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How much do bdc customer service representative jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for bdc customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Customer Service Representative, and why are they important?

To thrive as a BDC Customer Service Representative, you need strong communication skills, customer service experience, and often at least a high school diploma or equivalent. Familiarity with CRM systems, dealership software, and phone/email management tools is typically required. Outstanding organizational abilities, problem-solving, and a positive attitude help you stand out in this role. These skills ensure effective customer engagement, accurate information handling, and increased sales opportunities for the dealership.

What is a BDC Customer Service Representative?

A BDC (Business Development Center) Customer Service Representative is a professional who works primarily in automotive dealerships or similar industries, handling inbound and outbound customer communications. Their main responsibilities include responding to customer inquiries, scheduling appointments, following up on leads, and providing information about products or services. They often serve as the first point of contact between customers and the business, aiming to build strong relationships and ensure customer satisfaction. BDC representatives use phone, email, and sometimes chat tools to connect with current and potential clients. Their role is essential for generating sales opportunities and supporting the overall growth of the business.

What are some common challenges faced by BDC Customer Service Representatives, and how can they be successfully managed?

BDC Customer Service Representatives often encounter challenges such as handling a high volume of customer inquiries, managing follow-ups, and maintaining accurate records in a fast-paced environment. Success in this role requires strong organizational skills, effective communication, and the ability to stay calm under pressure. Collaborating closely with sales teams and using CRM tools efficiently can help manage these challenges and ensure a smooth workflow. Additionally, continuous training on product knowledge and customer service techniques can further enhance performance.
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Bi-lingual English/Spanish BDC Customer Service Representative

Hiley Mazda of Ft Worth

Fort Worth, TX • On-site

$14.75 - $18.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.
Benefits
- Medical and Dental
- Paid Time Off
- Competitive Pay and Bonus Structure
- Life Insurance
- Professional Development
- Holiday Pay
- 401(k) available at most locations
- Merit increase after 90 day probationary period, giving you pass your evaluation
Responsibilities
- Answer customer calls and establish follows-up with service appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with missed appointments
- Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
- Utilize BDC tracking system daily.
Qualifications
- Bi-lingual English/Spanish
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
- Able to work any days/hours the BDC is open
- Automotive knowledge a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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