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Bdc Customer Service Representative Jobs (NOW HIRING)

Audi Rocklin

BDC Customer Care Specialist

Rocklin, CA · On-site

$86K - $86K/yr

Part-Time Bdc Customer Care Specialist We are looking for a Part-Time BDC Customer Care Specialist ... We have a strong commitment to serving the community and pledge to provide outstanding service with ...

Drivelab Automotive Group

BDC Manager

Houston, TX · On-site

When you join our dealership family, you'll be asked to manage, supervise and execute BDC customer ... Overall knowledge of automotive sales and service department operations * Strong organizational ...

Drivelab Automotive Group

BDC Manager

Houston, TX · On-site

When you join our dealership family, you'll be asked to manage, supervise and execute BDC customer ... Overall knowledge of automotive sales and service department operations * Strong organizational ...

Drivelab Automotive Group

BDC Manager

Houston, TX

When you join our dealership family, you'll be asked to manage, supervise and execute BDC customer ... Overall knowledge of automotive sales and service department operations * Strong organizational ...

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How much do bdc customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for bdc customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a BDC Customer Service Representative?

A BDC (Business Development Center) Customer Service Representative is a professional who works primarily in automotive dealerships or similar industries, handling inbound and outbound customer communications. Their main responsibilities include responding to customer inquiries, scheduling appointments, following up on leads, and providing information about products or services. They often serve as the first point of contact between customers and the business, aiming to build strong relationships and ensure customer satisfaction. BDC representatives use phone, email, and sometimes chat tools to connect with current and potential clients. Their role is essential for generating sales opportunities and supporting the overall growth of the business.

What are the key skills and qualifications needed to thrive as a BDC Customer Service Representative, and why are they important?

To thrive as a BDC Customer Service Representative, you need strong communication skills, customer service experience, and often at least a high school diploma or equivalent. Familiarity with CRM systems, dealership software, and phone/email management tools is typically required. Outstanding organizational abilities, problem-solving, and a positive attitude help you stand out in this role. These skills ensure effective customer engagement, accurate information handling, and increased sales opportunities for the dealership.

What are some common challenges faced by BDC Customer Service Representatives, and how can they be successfully managed?

BDC Customer Service Representatives often encounter challenges such as handling a high volume of customer inquiries, managing follow-ups, and maintaining accurate records in a fast-paced environment. Success in this role requires strong organizational skills, effective communication, and the ability to stay calm under pressure. Collaborating closely with sales teams and using CRM tools efficiently can help manage these challenges and ensure a smooth workflow. Additionally, continuous training on product knowledge and customer service techniques can further enhance performance.

Is being a Bdc customer service representative a good job?

A BDC customer service representative is responsible for handling customer inquiries, scheduling appointments, and providing product or service information, often using CRM tools. The role typically offers regular hours, opportunities for communication skills development, and may require sales or automotive industry knowledge. Job satisfaction depends on individual preferences for customer interaction and work environment.
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Bdc Customer Service Representative jobs near you
Infographic showing various Bdc Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

BDC Customer Care Specialist

Rocklin, CA • On-site

Audi Rocklin
11 - 50 employees
Learn more about Audi Rocklinexternal

$86K - $86K/yr

Other

Re-posted 2 days ago

Job description

Part-Time Bdc Customer Care Specialist

We are looking for a Part-Time BDC Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings.

Responsibilities
  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by BDC
  • Attend sales meetings
  • Maintain a professional appearance
Qualifications
  • High school diploma or general education degree (GED)
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  • Clean driving record & valid driver’s license

Euromotors Auto Group has been in the automotive industry for 60+ years. We are proud to serve the Northern California Area with brands that are nothing but the best. We pride ourselves on making the buying and ownership experience simple and fun at the same time. We have a strong commitment to serving the community and pledge to provide outstanding service with transparency and respect to all. Our employees are members of the family who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Northern California. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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