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Bdc Customer Service Representative Jobs (NOW HIRING)

Hyundai of Mobile

BDC Service Representative

Mobile, AL · On-site

$12.25 - $16.50/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL

$12.25 - $16.50/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL · On-site

$15 - $19.75/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

Car Guys Inc.

BDC Representatives

Detroit, MI

$35 - $45/hr

Have at least a few years of BDC/Internet Sales Representative experience Answer incoming sales ... customer service agent, customer service representative,customer service, CRM, lead marketing ...

Apply Early

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... In this role, you'll be the first point of contact for our service department - helping customers ...

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Bdc Customer Service Representative information

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How much do bdc customer service representative jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for bdc customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Customer Service Representative, and why are they important?

To thrive as a BDC Customer Service Representative, you need strong communication skills, customer service experience, and often at least a high school diploma or equivalent. Familiarity with CRM systems, dealership software, and phone/email management tools is typically required. Outstanding organizational abilities, problem-solving, and a positive attitude help you stand out in this role. These skills ensure effective customer engagement, accurate information handling, and increased sales opportunities for the dealership.

What is a BDC Customer Service Representative?

A BDC (Business Development Center) Customer Service Representative is a professional who works primarily in automotive dealerships or similar industries, handling inbound and outbound customer communications. Their main responsibilities include responding to customer inquiries, scheduling appointments, following up on leads, and providing information about products or services. They often serve as the first point of contact between customers and the business, aiming to build strong relationships and ensure customer satisfaction. BDC representatives use phone, email, and sometimes chat tools to connect with current and potential clients. Their role is essential for generating sales opportunities and supporting the overall growth of the business.

What are some common challenges faced by BDC Customer Service Representatives, and how can they be successfully managed?

BDC Customer Service Representatives often encounter challenges such as handling a high volume of customer inquiries, managing follow-ups, and maintaining accurate records in a fast-paced environment. Success in this role requires strong organizational skills, effective communication, and the ability to stay calm under pressure. Collaborating closely with sales teams and using CRM tools efficiently can help manage these challenges and ensure a smooth workflow. Additionally, continuous training on product knowledge and customer service techniques can further enhance performance.
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Bdc Customer Service Representative jobs near you
BDC Customer Service Specialist

BDC Customer Service Specialist

C. Harper Auto Group

Belle Vernon, PA • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

We’re expanding our team at the Business Development Center (BDC) of The C. Harper Auto Group and are looking for a dedicated Customer Service Specialist to help elevate our customer experience. If you're passionate about providing exceptional service and thrive in a fast-paced environment, this role is perfect for you!

About the Role: In this role, you'll be the first point of contact for our customers, handling inbound inquiries and scheduling service appointments for our multiple dealership locations. Your ability to engage with customers in a friendly and professional manner is key to ensuring a premium experience.

Why You'll Love Working Here:

  • Competitive Pay: Starting at $17/hour—above industry standards!
  • Healthcare Benefits: Full medical, dental, and vision coverage, including a no-cost option for medical insurance.
  • 401(k) with Company Contribution: Secure your financial future with our annual company match.
  • Paid Time Off: Enjoy pro-rated PTO starting from your 91st day of employment.
  • Disability & Life Insurance: Short-term disability and life insurance provided at no cost, with options to buy up through Aflac and American Fidelity.
  • Career Growth: We’re a family-owned business with over 40 years in the industry, offering numerous opportunities for career advancement.

What You'll Do:

  • Handle Inquiries: Manage 80-150 inbound calls per day, ensuring each customer feels valued and their questions are answered accurately.
  • Schedule Appointments: Coordinate appointments across all our dealership locations, matching customer needs with availability.
  • Data Entry: Efficiently enter and manage customer information in databases to support seamless operations.
  • Collaborate & Grow: Work closely with our team, participate in training programs, and contribute to our continuous improvement efforts.

What We’re Looking For:

  • Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Tech-Savvy: Proficient in Microsoft Office and Google Suite. Experience with CRM software is preferred, but we’ll provide training.
  • Organized & Detail-Oriented: Strong time management and organizational skills, with attention to detail in customer interactions and data entry.
  • Team Player with Initiative: Ability to work independently while also collaborating effectively with a dynamic team.
  • Call Center Experience: Prior experience in a call center environment is a plus.

Who We Are: C. Harper Auto Group represents top automotive brands like Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. As a family-owned business for over 41 years, we prioritize values of honesty, integrity, loyalty, and charity. Our supportive, inclusive culture fosters growth and development for both our customers and employees.

Equal Opportunity Employer: C. Harper Auto Group is committed to diversity and equal opportunities. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

This is an exciting opportunity to become a vital part of a thriving team. If you're ready to take your customer service skills to the next level, we’d love to hear from you!

Apply