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Bdc Agent Jobs (NOW HIRING)

Bravo Cadillac

BDC Agent

El Paso, TX

BDC Agent (Business Development Center Agent)** ** ** We are seeking a motivated and customer-focused BDC Agent to join our dynamic team. As a BDC Agent, you will play a crucial role in bridging the ...

Starks Ford of Queens

Automotive BDC Agent

New York, NY · On-site

$18/hr

Auto BDC Agent Location: Ford Lincoln of Queens and John Starks KIA Why VNB Auto Group? Competitive Compensation: $18 per hour Performance Rewards: Lucrative commission structure and monthly ...

REGAL AUTOMOTIVE GROUP INC

BDC Agent

Lakeland, FL · On-site

$14 - $18.50/hr

As a Sales BDC Agent, you will serve as the vital link between potential customers and our multi-brand dealership's sales team. Your primary responsibility is to handle inbound and outbound ...

Central BDC Enterprises LLC

Outbound BDC Agent

Monroe, NC · On-site

$14.25 - $19/hr

We're looking for an energetic, customer-focused Outbound BDC Agent who enjoys connecting with people, creating opportunities, and delivering a positive experience with every interaction. If you're ...

REGAL AUTOMOTIVE GROUP INC

BDC Agent

Lakeland, FL · On-site

$14 - $18.50/hr

As a Sales BDC Agent, you will serve as the vital link between potential customers and our multi-brand dealership's sales team. Your primary responsibility is to handle inbound and outbound ...

Performance Columbus

Automotive Service BDC Agent

Columbus, OH · On-site

$14 - $18.75/hr

As our sociable and helpful Service BDC Agent , you will identify and secure new leads while also maintaining positive and collaborative relationships with existing customers. In this role, you will ...

Mark Sweeney Buick GMC

BDC Agent

Cincinnati, OH

$14.50 - $19.25/hr

The BDC Agent plays a vital role in interacting with customers, providing information, and scheduling appointments for interested individuals at Mark Sweeney Buick GMC in Cincinnati, OH.

Mark Sweeney Buick GMC

BDC Agent

Cincinnati, OH · On-site

$14.50 - $19.25/hr

The BDC Agent plays a vital role in interacting with customers, providing information, and scheduling appointments for interested individuals at Mark Sweeney Buick GMC in Cincinnati, OH.

Executive Auto Group

BDC Agent

Wallingford, CT

Automotive BDC Agent Executive Auto Group Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team members have ...

Mark Sweeney Buick GMC

BDC Agent

Cincinnati, OH · On-site

$14.50 - $19.25/hr

The BDC Agent plays a vital role in interacting with customers, providing information, and scheduling appointments for interested individuals at Mark Sweeney Buick GMC in Cincinnati, OH.

Executive Auto Group

BDC Agent

Wallingford, CT

Automotive BDC Agent Executive Auto Group Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team members have ...

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Bdc Agent information

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How much do bdc agent jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for bdc agent in the United States is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.04 per hour, depending on experience, location, and employer.

What is a BDC agent?

BDC Agents, or Business Development Center Agents, are professionals who work primarily in the automotive industry to handle inbound and outbound communications with potential and existing customers. Their main responsibilities include scheduling service appointments, following up on leads, answering customer inquiries, and supporting the sales team by generating appointments. BDC Agents play a critical role in improving customer satisfaction, increasing dealership sales, and maintaining ongoing relationships with clients. They typically work over the phone, through email, or via online chat platforms.

How does a BDC agent typically collaborate with the sales and service teams in a dealership?

As a BDC (Business Development Center) Agent, close collaboration with the sales and service teams is essential to ensure a seamless customer experience. BDC Agents handle inbound and outbound calls and online inquiries, setting appointments and gathering information, which they promptly relay to the appropriate department. They often coordinate schedules, follow up on leads, and provide updates to both sales consultants and service advisors. This teamwork helps maximize customer satisfaction and drives dealership goals, making strong communication skills and a proactive approach particularly valuable in the role.

What are the key skills and qualifications needed to thrive as a BDC agent, and why are they important?

To thrive as a BDC (Business Development Center) Agent, you need excellent communication skills, strong organizational abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and appointment scheduling tools is typically required. Outstanding interpersonal skills, resilience, and a customer-focused attitude help BDC Agents stand out in fast-paced environments. These competencies are crucial for efficiently generating leads, building customer relationships, and supporting sales team objectives.

What is the difference between Bdc Agent vs Customer Service Representative?

AspectBdc AgentCustomer Service Representative
Required CredentialsHigh school diploma, sales or customer service experienceHigh school diploma or equivalent, customer service skills
Work EnvironmentDealerships, automotive industry, sales-focusedCall centers, retail, various industries
Employer & Industry UsageAuto dealerships, finance companiesBroadly used across many sectors
Search & Comparison IntentSales, lead generation, appointment settingCustomer support, issue resolution

While both roles involve customer interaction, a Bdc Agent primarily focuses on sales, lead management, and appointment setting within the automotive industry. In contrast, a Customer Service Representative handles customer inquiries, support, and issue resolution across various sectors. The roles differ mainly in their objectives and work environments, but both require strong communication skills and customer service experience.

How do BDC agents get paid?

BDC agents typically earn a combination of base salary and commissions or bonuses based on their performance, such as lead conversions or appointment setting. Some employers also offer incentives or profit-sharing programs to motivate productivity. Compensation structures can vary depending on the dealership or company policies.

Is a Bdc agent a good job?

A BDC (Business Development Center) agent is responsible for handling customer inquiries, setting appointments, and supporting sales teams, often working in automotive or sales environments. The role can offer steady income, commission opportunities, and skill development in customer service and sales, but job satisfaction depends on the work environment and individual preferences.
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Bdc Agent jobs near you
Infographic showing various Bdc Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $48,891 per year, or $23.5 per hour.

BDC Agent

El Paso, TX

Bravo Cadillac
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Bravo Cadillacexternal

Full-time

Medical, Dental, Vision

Re-posted 12 hours ago

Job description

**Job Title: BDC Agent (Business Development Center Agent)**

**Job Description:**

We are seeking a motivated and customer-focused BDC Agent to join our dynamic team. As a BDC Agent, you will play a crucial role in bridging the gap between prospective customers and the dealership's sales team, ensuring a seamless and exceptional customer experience. If you are an excellent communicator with a knack for building relationships, this opportunity is for you.

**Responsibilities:**

- Handle inbound and outbound calls and inquiries from potential customers with professionalism and courtesy.
- Schedule appointments and follow up on leads in a timely manner to convert prospects into sales opportunities.
- Maintain accurate records of customer interactions, inquiries, and appointments in the CRM system.
- Collaborate with the sales team to provide them with necessary information regarding customer needs and preferences.
- Assist in developing and implementing strategies to enhance customer engagement and increase dealership traffic.
- Provide comprehensive information about products, services, and promotions to prospective clients.
- Consistently meet and exceed established performance metrics, including call volume, appointment setting, and conversion rates.
- Stay updated with industry trends, dealership inventory, and competitive landscape to effectively communicate with customers.

**Qualifications:**

- High school diploma or equivalent; additional education or training in sales, marketing, or customer service is a plus.
- Proven experience in a customer service or sales environment, preferably within the automotive industry.
- Strong communication and interpersonal skills with a pleasant phone demeanor.
- Proficient in using CRM software and other relevant computer applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent organizational skills with a keen attention to detail.
- Flexibility to work varying shifts, including evenings and weekends, as needed.

**Benefits:**

- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- Opportunities for professional growth and advancement
- Supportive and collaborative work environment

If you're ready to take the next step in your career and contribute to our success, we invite you to apply for the BDC Agent position. Join us in delivering outstanding customer service and driving our dealership forward.