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Bdc Agent Jobs (NOW HIRING)

Gary Crossley Ford

Service BDC Agent

Kansas City, MO · On-site

$14 - $18.75/hr

We're looking for a Service Business Development Center (BDC) Agent who thrives in a fast-paced environment, loves connecting with people, and is ready to help us deliver five-star experiences to ...

Edmond Hyundai

Service BDC Agent

Oklahoma City, OK

$14.50 - $18.50/hr

Service BDC Agent Edmond Hyundai | Edmond, Oklahoma Join the Team at Edmond Hyundai! At Edmond Hyundai, we believe exceptional customer service begins with exceptional people. As one of Oklahoma ...

MOTiiV

BDC Agent

Dallas, TX · On-site

$13.75 - $18.25/hr

Our BDC candidates must have the following qualifications: Successful background in customer service Outstanding communication skills Strong customer service focus High ethical standards Business ...

Findlay Honda Henderson

Sales BDC Agent

Henderson, NV · On-site

Position Summary The Sales BDC Agent serves as the primary support system for the dealership's Sales Department by managing inbound sales inquiries, supporting lead response, and executing follow-up ...

Edmond Hyundai

Service BDC Agent

Oklahoma City, OK

$14.50 - $18.50/hr

Service BDC Agent Edmond Hyundai | Edmond, Oklahoma Join the Team at Edmond Hyundai! At Edmond Hyundai, we believe exceptional customer service begins with exceptional people. As one of Oklahoma ...

Jack Madden Ford Sales Inc

Autmotive BDC Agent

Norwood, MA · On-site

$40K - $80K/yr

Join the dynamic team at Jack Madden Ford Sales Inc as an Automotive BDC Agent, where you will play a crucial role in driving customer engagement and sales success. Located in Norwood, MA, this ...

Bomnin Automotive Group

Service BDC Agent

Nanuet, NY

$15.75 - $20.25/hr

Service BDC Agent Department: Service Employment Status: Full-Time (Non-Exempt) Reports To: Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin ...

Jack Madden Ford Sales Inc

Autmotive BDC Agent

Norwood, MA · On-site

$40K - $80K/yr

Join the dynamic team at Jack Madden Ford Sales Inc as an Automotive BDC Agent, where you will play a crucial role in driving customer engagement and sales success. Located in Norwood, MA, this ...

Bomnin Automotive Group

Service BDC Agent

Nanuet, NY · On-site

$15.75 - $20.25/hr

Service BDC Agent Department: Service Employment Status: Full-Time (Non-Exempt) Reports To: Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin ...

Edmond Hyundai

Service BDC Agent

Edmond, OK · On-site

$13 - $17/hr

Service BDC Agent Edmond Hyundai | Edmond, Oklahoma Join the Team at Edmond Hyundai! At Edmond Hyundai, we believe exceptional customer service begins with exceptional people. As one of Oklahoma ...

Bomnin Automotive Group

Service BDC Agent

Manassas, VA

$15.50 - $20/hr

Service BDC Agent Department: Service Employment Status: Full-Time (Non-Exempt) Reports To: Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin ...

Bomnin Automotive Group

Service BDC Agent

Manassas, VA · On-site

$14.50 - $18.75/hr

Service BDC Agent Department: Service Employment Status: Full-Time (Non-Exempt) Reports To: Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin ...

MOTiiV

BDC Agent

Dallas, TX

$13.75 - $18.25/hr

Our BDC candidates must have the following qualifications: Successful background in customer service Outstanding communication skills Strong customer service focus High ethical standards Business ...

MOTiiV

BDC Agent

Dallas, TX · On-site

$14.75 - $19.75/hr

Our BDC candidates must have the following qualifications: Successful background in customer service Outstanding communication skills Strong customer service focus High ethical standards Business ...

Jack Madden Ford Sales Inc

Autmotive BDC Agent

Norwood, MA · On-site

$40K - $80K/yr

Join the dynamic team at Jack Madden Ford Sales Inc as an Automotive BDC Agent, where you will play a crucial role in driving customer engagement and sales success. Located in Norwood, MA, this ...

Berman Auto Group

Internet Sales (BDC) Agent

Chicago, IL · On-site

$41K - $70K/yr

Internet Sales BDC Agent Location: Berman Nissan; Chicago, IL Pay: $41,600 - $70,000 annually (Competitive hourly + monthly bonuses) Hours: Monday-Friday: 12:00PM-8:00PM; Saturdays:10:00AM-6:00PM ...

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Bdc Agent information

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How much do bdc agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for bdc agent in the United States is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Bdc Agent vs Customer Service Representative?

AspectBdc AgentCustomer Service Representative
Required CredentialsHigh school diploma, sales or customer service experienceHigh school diploma or equivalent, customer service skills
Work EnvironmentDealerships, automotive industry, sales-focusedCall centers, retail, various industries
Employer & Industry UsageAuto dealerships, finance companiesBroadly used across many sectors
Search & Comparison IntentSales, lead generation, appointment settingCustomer support, issue resolution

While both roles involve customer interaction, a Bdc Agent primarily focuses on sales, lead management, and appointment setting within the automotive industry. In contrast, a Customer Service Representative handles customer inquiries, support, and issue resolution across various sectors. The roles differ mainly in their objectives and work environments, but both require strong communication skills and customer service experience.

How does a BDC agent typically collaborate with the sales and service teams in a dealership?

As a BDC (Business Development Center) Agent, close collaboration with the sales and service teams is essential to ensure a seamless customer experience. BDC Agents handle inbound and outbound calls and online inquiries, setting appointments and gathering information, which they promptly relay to the appropriate department. They often coordinate schedules, follow up on leads, and provide updates to both sales consultants and service advisors. This teamwork helps maximize customer satisfaction and drives dealership goals, making strong communication skills and a proactive approach particularly valuable in the role.

What are the key skills and qualifications needed to thrive as a BDC agent, and why are they important?

To thrive as a BDC (Business Development Center) Agent, you need excellent communication skills, strong organizational abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and appointment scheduling tools is typically required. Outstanding interpersonal skills, resilience, and a customer-focused attitude help BDC Agents stand out in fast-paced environments. These competencies are crucial for efficiently generating leads, building customer relationships, and supporting sales team objectives.

What is a BDC agent?

BDC Agents, or Business Development Center Agents, are professionals who work primarily in the automotive industry to handle inbound and outbound communications with potential and existing customers. Their main responsibilities include scheduling service appointments, following up on leads, answering customer inquiries, and supporting the sales team by generating appointments. BDC Agents play a critical role in improving customer satisfaction, increasing dealership sales, and maintaining ongoing relationships with clients. They typically work over the phone, through email, or via online chat platforms.
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Bdc Agent jobs near you
Infographic showing various Bdc Agent job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,891 per year, or $23.5 per hour.

Sales BDC Agent

Findlay Honda Henderson

Henderson, NV

Other

Re-posted 10 days ago

Job description

Position Summary

The Sales BDC Agent serves as the primary support system for the dealership’s Sales Department by managing inbound sales inquiries, supporting lead response, and executing follow-up campaigns to ensure no sales opportunity is missed. This role acts as a backstop to the sales team by assisting customers when sales representatives are unavailable and maintaining consistent communication throughout the customer journey.

The Sales BDC Agent must be friendly, articulate, enthusiastic, and self-motivated, with exceptional communication skills, strong organizational ability, and a commitment to delivering outstanding customer service that drives appointments, showroom traffic, and long-term customer loyalty.

Core Responsibilities

  • Answer all incoming sales phone calls promptly and professionally, assisting customers when sales representatives are unavailable and ensuring every interaction encourages a dealership visit.

  • Gather, document, and maintain accurate customer information while routing opportunities to appropriate sales personnel.

  • Respond to inbound leads and execute outbound follow-up activities including unsold showroom follow-up, internet lead response, appointment confirmations, missed appointment follow-up, sold customer check-ins, and CRM task completion.

  • Schedule appointments in accordance with dealership policy, ensuring proper distribution and alignment with sales personnel availability.

  • Maintain accurate CRM records and develop proficiency with dealership communication and lead management tools.

  • Act as an extension of the sales team by managing overflow communications, supporting follow-up efforts, and clearly communicating customer needs and appointment status.

  • Meet daily activity and performance expectations while accepting coaching and feedback to improve individual and team performance.

  • Maintain knowledge of current incentives, promotions, and vehicle availability and specs to provide accurate information to customers.

  • Uphold strict confidentiality of customer information, maintain professional conduct at all times, and adhere to all federal, state, and local regulations related to customer privacy and automotive sales.

Ideal Candidate

The ideal Sales BDC Agent is a confident communicator who thrives in a fast-paced, team-driven environment and understands the importance of responding quickly and accurately to every customer inquiry. Experience in a call center or other high-volume call environment is strongly preferred, with the ability to manage multiple conversations and tasks while maintaining professionalism and composure.

They are organized, detail-oriented, and comfortable multitasking while maintaining a friendly, professional tone that builds trust and encourages dealership visits. This individual is coachable, self-motivated, and performance-driven, with a strong sense of accountability and pride in supporting team success while consistently delivering a positive customer experience.

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