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Bdc Agent Jobs in Alabama (NOW HIRING)

ZT Auto

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

BDC Service The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants ...

ZT Automotive

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

BDC Service The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants ...

All JobsBdc Agent JobsBdc Agent Jobs in Alabama

Bdc Agent information

See Alabama salary details

$10

$21

$40

How much do bdc agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for bdc agent in Alabama is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Bdc Agent vs Customer Service Representative?

AspectBdc AgentCustomer Service Representative
Required CredentialsHigh school diploma, sales or customer service experienceHigh school diploma or equivalent, customer service skills
Work EnvironmentDealerships, automotive industry, sales-focusedCall centers, retail, various industries
Employer & Industry UsageAuto dealerships, finance companiesBroadly used across many sectors
Search & Comparison IntentSales, lead generation, appointment settingCustomer support, issue resolution

While both roles involve customer interaction, a Bdc Agent primarily focuses on sales, lead management, and appointment setting within the automotive industry. In contrast, a Customer Service Representative handles customer inquiries, support, and issue resolution across various sectors. The roles differ mainly in their objectives and work environments, but both require strong communication skills and customer service experience.

How does a BDC agent typically collaborate with the sales and service teams in a dealership?

As a BDC (Business Development Center) Agent, close collaboration with the sales and service teams is essential to ensure a seamless customer experience. BDC Agents handle inbound and outbound calls and online inquiries, setting appointments and gathering information, which they promptly relay to the appropriate department. They often coordinate schedules, follow up on leads, and provide updates to both sales consultants and service advisors. This teamwork helps maximize customer satisfaction and drives dealership goals, making strong communication skills and a proactive approach particularly valuable in the role.

What are the key skills and qualifications needed to thrive as a BDC agent, and why are they important?

To thrive as a BDC (Business Development Center) Agent, you need excellent communication skills, strong organizational abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and appointment scheduling tools is typically required. Outstanding interpersonal skills, resilience, and a customer-focused attitude help BDC Agents stand out in fast-paced environments. These competencies are crucial for efficiently generating leads, building customer relationships, and supporting sales team objectives.

What is a BDC agent?

BDC Agents, or Business Development Center Agents, are professionals who work primarily in the automotive industry to handle inbound and outbound communications with potential and existing customers. Their main responsibilities include scheduling service appointments, following up on leads, answering customer inquiries, and supporting the sales team by generating appointments. BDC Agents play a critical role in improving customer satisfaction, increasing dealership sales, and maintaining ongoing relationships with clients. They typically work over the phone, through email, or via online chat platforms.
What are popular job titles related to Bdc Agent jobs in Alabama? For Bdc Agent jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Bdc Agent jobs in Alabama look for? The top searched job categories for Bdc Agent jobs in Alabama are:
Bdc Agent jobs near you
Infographic showing various Bdc Agent job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,315 per year, or $21.3 per hour.

Automotive BDC Representative

ZT Auto

Tuscumbia, AL • On-site

$13.25 - $17.50/hr

Full-time

Re-posted 24 days ago

Job description

Description:

BDC Service


The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants in an office setting. You will be sending emails, making service calls, and setting appointments for our service department to help grow our business!


Automotive BDC Representative Responsibilities:

  • Handle incoming and outgoing phone calls, text messages and emails.
  • Work in our call center staffed and managed by the dealership, and handle our customer contacts, service, follow-up and lead generation.
  • Prospect follow-up calls, set appointments for service and gauge customer satisfaction.
  • Answer customer internet inquiries by both email and phone.
  • Schedule service appointments and reschedule no-show customers.
  • Contact customers based on current marketing incentives.
  • Follow up with existing and potential customers to generate appointments.
  • Follow up in a manner that results in the customer visiting the dealership.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Requirements:

Automotive BDC Representative Qualifications:

  • The ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists.
  • Overall knowledge of automotive service department operations.
  • Display strong organization skills.
  • Must have a valid driver’s license.