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Bdc Agent Jobs in California (NOW HIRING)

Harbor Auto Group

Sales BDC Agent

Long Beach, CA

The BDC Agent hands-on, non-exempt role responsible for actively managing sales leads and appointments while providing daily guidance and support to BDC agents serving two dealership stores located ...

Harbor Auto Group

Sales BDC Agent

Long Beach, CA

The BDC Agent hands-on, non-exempt role responsible for actively managing sales leads and appointments while providing daily guidance and support to BDC agents serving two dealership stores located ...

Harbor Auto Group

Sales BDC Agent

Long Beach, CA

The BDC Agent hands-on, non-exempt role responsible for actively managing sales leads and appointments while providing daily guidance and support to BDC agents serving two dealership stores located ...

Harbor Auto Group

Sales BDC Agent

Long Beach, CA · On-site

The BDC Agent hands-on, non-exempt role responsible for actively managing sales leads and appointments while providing daily guidance and support to BDC agents serving two dealership stores located ...

BMW Concord

Service BDC Agent

Concord, CA

$20 - $22/hr

Sunwise Automotive Group is looking for a Service BDC Agent (Business Development Coordinator) to join our growing and expanding team! Being part of Sunwise Auto Group is more than just new and used ...

BMW Concord

Service BDC Agent

Concord, CA · On-site

$20 - $22/hr

Sunwise Automotive Group is looking for a Service BDC Agent (Business Development Coordinator) to join our growing and expanding team! Being part of Sunwise Auto Group is more than just new and used ...

BMW Concord

Service BDC Agent

Concord, CA

$20 - $22/hr

Sunwise Automotive Group is looking for a Service BDC Agent (Business Development Coordinator) to join our growing and expanding team! Being part of Sunwise Auto Group is more than just new and used ...

BMW Concord

Service BDC Agent

Concord, CA · On-site

$20 - $22/hr

Sunwise Automotive Group is looking for a Service BDC Agent (Business Development Coordinator) to join our growing and expanding team! Being part of Sunwise Auto Group is more than just new and used ...

Harbor Auto Group

SALES BDC AGENT

Long Beach, CA · On-site

$4.5K - $9.0K/mo

Join Harbor Auto Group as a Sales BDC Agent in Long Beach, CA, where you will play a crucial role in driving sales growth and enhancing customer engagement. This position offers a competitive monthly ...

Harbor Auto Group

SALES BDC AGENT

Long Beach, CA

$4.5K - $9.0K/mo

Join Harbor Auto Group as a Sales BDC Agent in Long Beach, CA, where you will play a crucial role in driving sales growth and enhancing customer engagement. This position offers a competitive monthly ...

Harbor Auto Group

SALES BDC AGENT

Long Beach, CA

$4.5K - $9.0K/mo

Join Harbor Auto Group as a Sales BDC Agent in Long Beach, CA, where you will play a crucial role in driving sales growth and enhancing customer engagement. This position offers a competitive monthly ...

Harbor Auto Group

SALES BDC AGENT

Long Beach, CA · On-site

$4.5K - $9.0K/mo

Join Harbor Auto Group as a Sales BDC Agent in Long Beach, CA, where you will play a crucial role in driving sales growth and enhancing customer engagement. This position offers a competitive monthly ...

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All JobsBdc Agent JobsBdc Agent Jobs in California

Bdc Agent information

See California salary details

$10

$23

$43

How much do bdc agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for bdc agent in California is $23.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.70 per hour, depending on experience, location, and employer.

What is the difference between Bdc Agent vs Customer Service Representative?

AspectBdc AgentCustomer Service Representative
Required CredentialsHigh school diploma, sales or customer service experienceHigh school diploma or equivalent, customer service skills
Work EnvironmentDealerships, automotive industry, sales-focusedCall centers, retail, various industries
Employer & Industry UsageAuto dealerships, finance companiesBroadly used across many sectors
Search & Comparison IntentSales, lead generation, appointment settingCustomer support, issue resolution

While both roles involve customer interaction, a Bdc Agent primarily focuses on sales, lead management, and appointment setting within the automotive industry. In contrast, a Customer Service Representative handles customer inquiries, support, and issue resolution across various sectors. The roles differ mainly in their objectives and work environments, but both require strong communication skills and customer service experience.

How does a BDC agent typically collaborate with the sales and service teams in a dealership?

As a BDC (Business Development Center) Agent, close collaboration with the sales and service teams is essential to ensure a seamless customer experience. BDC Agents handle inbound and outbound calls and online inquiries, setting appointments and gathering information, which they promptly relay to the appropriate department. They often coordinate schedules, follow up on leads, and provide updates to both sales consultants and service advisors. This teamwork helps maximize customer satisfaction and drives dealership goals, making strong communication skills and a proactive approach particularly valuable in the role.

What are the key skills and qualifications needed to thrive as a BDC agent, and why are they important?

To thrive as a BDC (Business Development Center) Agent, you need excellent communication skills, strong organizational abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and appointment scheduling tools is typically required. Outstanding interpersonal skills, resilience, and a customer-focused attitude help BDC Agents stand out in fast-paced environments. These competencies are crucial for efficiently generating leads, building customer relationships, and supporting sales team objectives.

What is a BDC agent?

BDC Agents, or Business Development Center Agents, are professionals who work primarily in the automotive industry to handle inbound and outbound communications with potential and existing customers. Their main responsibilities include scheduling service appointments, following up on leads, answering customer inquiries, and supporting the sales team by generating appointments. BDC Agents play a critical role in improving customer satisfaction, increasing dealership sales, and maintaining ongoing relationships with clients. They typically work over the phone, through email, or via online chat platforms.
What are popular job titles related to Bdc Agent jobs in California? For Bdc Agent jobs in California, the most frequently searched job titles are:
What job categories do people searching Bdc Agent jobs in California look for? The top searched job categories for Bdc Agent jobs in California are:
What cities in California are hiring for Bdc Agent jobs? Cities in California with the most Bdc Agent job openings:
Bdc Agent jobs near you
Infographic showing various Bdc Agent job openings in California as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, 2% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,251 per year, or $23.2 per hour.

Sales BDC Agent

Harbor Auto Group

Long Beach, CA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Position Summary:

The  BDC Agent hands-on, non-exempt role responsible for actively managing sales leads and appointments while providing daily guidance and support to BDC agents serving two dealership stores located on the same campus. This position is primarily production-focused, with lead responsibilities that support consistency and performance across both stores, and does not include independent authority over hiring, firing, or final disciplinary actions.

Key Responsibilities:

  • Manage inbound and outbound sales leads for two dealership stores on one shared campus via phone, text, email, and CRM

  • Set, confirm, and coordinate customer appointments for both stores

  • Maintain consistent lead-handling standards, scripts, and follow-up processes across both stores

  • Meet or exceed individual performance metrics (calls, appointments, show rate, conversion)

  • Act as a lead resource for BDC agents, providing real-time assistance and guidance during daily operations

  • Assist with onboarding and training of new BDC agents supporting either store

  • Monitor CRM activity and ensure accurate documentation for both stores

  • Support daily workflow, coverage, and task prioritization as directed by management

  • Escalate customer concerns or complex situations to Sales Management

  • Comply with all dealership policies, OEM guidelines, and applicable laws

Qualifications:

  • 1–3+ years of automotive BDC, internet sales, or call-center experience

  • Prior lead or senior agent experience preferred

  • Strong communication and organizational skills

  • Experience with CRM and lead-management systems

  • Ability to manage workload across two stores in a shared environment

  • Reliable attendance and schedule flexibility, including weekends if required

Work Environment & Physical Requirements:

  • Office-based dealership environment within a shared campus

  • Ability to sit, stand, and use a computer and phone for extended periods

Benefits:

  • Competitive hourly pay with incentive opportunities

  • Overtime compensation in accordance with California law

  • Medical, dental, and vision insurance

  • Paid sick leave and paid time off as required by California law

  • 401(k) with employer match (if applicable)

  • Employee vehicle purchase and service discounts

  • Ongoing training and advancement opportunities

Equal Employment Opportunity:

We are an Equal Opportunity Employer and comply with all applicable California and federal employment laws. Employment decisions are made without regard to any protected classification under the law.

Fair Chance Hiring:

In compliance with California’s Fair Chance Act, qualified applicants with arrest or conviction records will be considered in accordance with the law.