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Sales BDC Representative

Harbor Chevrolet & Harbor Hyundai – Long Beach, CA
High Earning Potential for Top Performers

About the Role

Harbor Auto Group is seeking a motivated and detail-oriented Sales BDC Agent to join our team in Long Beach, CA. This role plays a crucial part in driving customer engagement and supporting our sales department by efficiently managing customer inquiries and coordinating appointments.

Responsibilities

• Respond promptly and professionally to incoming sales leads via phone, email, and other communication channels.
• Schedule and confirm appointments between potential customers and the sales team.
• Maintain accurate records of customer interactions and sales activities using CRM software.
• Follow up with prospects to ensure a positive customer experience and increase conversion rates.
• Collaborate closely with the sales team to understand inventory and promotional offers.
• Handle administrative tasks to support the overall efficiency of the sales department.

Requirements

• Proven experience in a customer service or sales support role, preferably in the automotive industry.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Self-motivated with a commitment to delivering exceptional customer service.

Benefits

• Competitive monthly compensation ranging from $4,500 to $9,000, paid semi-monthly.
• Opportunities for professional growth and development within Harbor Auto Group.
• Supportive work environment with dedicated team members.
• Comprehensive benefits package (details provided upon hire).

About the Company

Harbor Auto Group is a respected automotive dealership located in Long Beach, CA, known for its commitment to exceptional customer service and quality vehicles. We pride ourselves on our professional team and dedication to creating a welcoming environment for both customers and employees alike.

Join Harbor Auto Group as a Sales BDC Agent in Long Beach, CA, where you will play a crucial role in driving sales growth and enhancing customer engagement. This position offers a competitive monthly compensation ranging from $4,500.00 to $9,000.00, paid semi-monthly.

Responsibilities

• Respond promptly and professionally to incoming sales inquiries via phone, email, and online platforms.
• Manage and nurture leads to convert prospects into qualified opportunities for the sales team.
• Schedule appointments and follow-up calls to ensure a seamless customer experience.
• Maintain accurate and up-to-date records in the customer relationship management (CRM) system.
• Collaborate closely with sales representatives and management to meet and exceed performance targets.
• Provide exceptional customer service and address customer concerns with professionalism and efficiency.

Requirements

• Proven experience in sales support, customer service, or a related role, preferably in the automotive industry.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a dynamic team.
• Familiarity with CRM software and Microsoft Office suite.
• High school diploma or equivalent; additional education or certifications in sales or customer service are a plus.

Benefits

• Competitive compensation paid semi-monthly.
• Opportunities for professional growth and advancement within the company.
• Supportive and collaborative work environment.
• Comprehensive training and ongoing development programs.
• Employee discounts on vehicles and services.

About the Company

Harbor Auto Group is a leading automotive dealership committed to providing exceptional customer experiences. Located in Long Beach, CA, we pride ourselves on our dedicated team, extensive vehicle selection, and a passion for helping clients find the perfect vehicle to meet their needs. Join us and become a part of a company that values integrity, innovation, and customer satisfaction.

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Harbor Chevrolet and Harbor Hyundai are seeking motivated, competitive, and customer-focused Sales BDC Representatives to join our growing team. This role is ideal for professionals who thrive in a fast-paced environment and want uncapped income based on performance.

If you can convert leads, set quality appointments, and take ownership of your results, we provide the tools, training, and traffic to help you earn at a high level.

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What You’ll Do

• Handle inbound and outbound sales leads (phone, text, email)

• Set and confirm high-quality showroom appointments

• Follow up consistently with prospects using CRM tools

• Maintain accurate lead notes and activity tracking

• Work closely with Sales Managers to maximize show and close rates

• Deliver a professional, positive customer experience

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What We’re Looking For

• Strong phone skills and clear communication

• High energy, competitive mindset, and accountability

• Prior BDC, Internet Sales, or Automotive experience preferred

• Ability to follow processes and hit performance metrics

• Coachable attitude with a desire to grow and earn more

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Compensation & Benefits

• Aggressive commission structure with high earning potential

• Performance bonuses for appointment set, show, and sold metrics

• Paid training and ongoing coaching

• Medical, dental, and vision benefits

• 401(k) options

• Growth opportunities within a multi-store organization

Top performers can earn well above average income. Your results determine your paycheck.

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Why Harbor?

• High lead volume

• Strong brand presence

• Professional management team

• Performance-driven culture

• Opportunity to advance into Sales, Management, or Leadership roles

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Ready to Apply?

If you’re driven, disciplined, and want a career—not just a job—we want to hear from you.

Apply today and take control of your earning potential.