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Bdc Agent Jobs in California (NOW HIRING)

CarGuys Inc.

BDC Representatives

Alhambra, CA · On-site

$89K/yr

Experience working as a BDC representative, internet sales coordinator, customer service representative, call center agent, or appointment setter in a dealership or automotive environment is highly ...

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Bdc Agent information

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How much do bdc agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for bdc agent in California is $23.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.70 per hour, depending on experience, location, and employer.

What is a BDC agent?

BDC Agents, or Business Development Center Agents, are professionals who work primarily in the automotive industry to handle inbound and outbound communications with potential and existing customers. Their main responsibilities include scheduling service appointments, following up on leads, answering customer inquiries, and supporting the sales team by generating appointments. BDC Agents play a critical role in improving customer satisfaction, increasing dealership sales, and maintaining ongoing relationships with clients. They typically work over the phone, through email, or via online chat platforms.

How does a BDC agent typically collaborate with the sales and service teams in a dealership?

As a BDC (Business Development Center) Agent, close collaboration with the sales and service teams is essential to ensure a seamless customer experience. BDC Agents handle inbound and outbound calls and online inquiries, setting appointments and gathering information, which they promptly relay to the appropriate department. They often coordinate schedules, follow up on leads, and provide updates to both sales consultants and service advisors. This teamwork helps maximize customer satisfaction and drives dealership goals, making strong communication skills and a proactive approach particularly valuable in the role.

What are the key skills and qualifications needed to thrive as a BDC agent, and why are they important?

To thrive as a BDC (Business Development Center) Agent, you need excellent communication skills, strong organizational abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and appointment scheduling tools is typically required. Outstanding interpersonal skills, resilience, and a customer-focused attitude help BDC Agents stand out in fast-paced environments. These competencies are crucial for efficiently generating leads, building customer relationships, and supporting sales team objectives.

What is the difference between Bdc Agent vs Customer Service Representative?

AspectBdc AgentCustomer Service Representative
Required CredentialsHigh school diploma, sales or customer service experienceHigh school diploma or equivalent, customer service skills
Work EnvironmentDealerships, automotive industry, sales-focusedCall centers, retail, various industries
Employer & Industry UsageAuto dealerships, finance companiesBroadly used across many sectors
Search & Comparison IntentSales, lead generation, appointment settingCustomer support, issue resolution

While both roles involve customer interaction, a Bdc Agent primarily focuses on sales, lead management, and appointment setting within the automotive industry. In contrast, a Customer Service Representative handles customer inquiries, support, and issue resolution across various sectors. The roles differ mainly in their objectives and work environments, but both require strong communication skills and customer service experience.

How do BDC agents get paid?

BDC agents typically earn a combination of base salary and commissions or bonuses based on their performance, such as lead conversions or appointment setting. Some employers also offer incentives or profit-sharing programs to motivate productivity. Compensation structures can vary depending on the dealership or company policies.

Is a Bdc agent a good job?

A BDC (Business Development Center) agent is responsible for handling customer inquiries, setting appointments, and supporting sales teams, often working in automotive or sales environments. The role can offer steady income, commission opportunities, and skill development in customer service and sales, but job satisfaction depends on the work environment and individual preferences.

What are popular job titles related to Bdc Agent jobs in California?

For Bdc Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Bdc Agent jobs in California look for?

The top searched job categories for Bdc Agent jobs in California are:

What cities in California are hiring for Bdc Agent jobs?

Cities in California with the most Bdc Agent job openings:

Bdc Agent jobs near you
Infographic showing various Bdc Agent job openings in California as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $48,251 per year, or $23.2 per hour.

Service BDC Representative

Mossy Nissan National City

National City, CA • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Handle all incoming phone and internet leads, contacting service clients and scheduling daily appointments.

  • Respond to customer inquiries, promote services, and introduce clients to sales representatives.

  • Maintain knowledge of products and services, and process customer information in CRM systems.

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Service Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
The Service BDC Agent is an energetic professional who successfully delivers on goals while maintaining the highest customer satisfaction. The Service BDC Agent handles all incoming phone and internet leads, contacting service clients, and through superb product knowledge and customer handling skills, schedules daily appointments while also offering our services and benefits.
Employees in this position will paid a base hourly wage ranging from the applicable minimum wage up to $20.00 per hour. However, additionally they will be paid commissions and/or bonuses, which vary based on performance, with the expected average annual commission earnings of approx. $50,000 to $55,000.
At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
  • Medical, Dental & Vision
  • Group Insurance Plans & Discounts
  • 401K Retirement Savings Plan
  • Paid Vacation and Holidays
  • Disability Insurance
  • LAP (Life Assistance Program)
  • Basic Life, Dependent & Accident Insurance
  • Growth Opportunities
  • Paid Training
  • Employee Purchase Incentives
  • Family Owned & Operated
  • Health & Wellness
  • Flexible Work Schedule
  • Discounts on Products & Services
  • Direct Deposit

Responsibilities
  • Providing excellent customer service to internal and external customers at all times.
  • Promoting an understanding of, and strong commitment to client satisfaction.
  • Promoting and understanding of, and strong commitment to the Mossy Team.
  • Responding to incoming internet and phone inquiry call leads.
  • Follow-up contact with client to schedule daily appointments to meet with Service and/or Sales Department.
  • Greet and introduce client to sales representative in Sales Department.
  • Maintaining comprehensive and up to date knowledge of products and services offered for sale.
  • Make outbound customer calls to meet department goals and objectives.
  • Maintain and process customer information and performance in Dealer CRM (such as Dealersocket, E-Leads & VIN Solutions).
  • Maintains a professional appearance.
  • Attends meetings as requested.

Qualifications
  • At least one previous role based in strong customer service experience
  • People skills that contribute to effective communication
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Accepts constructive criticism with motivation towards improvement in job performance
  • Professional appearance & punctual
  • High school graduate or equivalent

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.

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