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Bdc Agent Jobs (NOW HIRING)

Lexus - Tom Wood Lexus, Indy

BDC Agent

Indianapolis, IN · On-site

BDC Agent Join a Leading Automotive Group The Tom Wood Lexus, is seeking a Business Development Center (BDC) Agent to deliver exceptional customer service and support across our multiple dealership ...

Ferris Automall

BDC Agent

New Philadelphia, OH · On-site

$14 - $18.50/hr

The BDC Customer Care Specialist will be responsible for coordinating incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and ...

Ferris Automall

BDC Agent

New Philadelphia, OH

$14 - $18.50/hr

The BDC Customer Care Specialist will be responsible for coordinating incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and ...

Gary Crossley Ford

Service BDC Agent

Kansas City, MO · On-site

$14 - $18.75/hr

We're looking for a Service Business Development Center (BDC) Agent who thrives in a fast-paced environment, loves connecting with people, and is ready to help us deliver five-star experiences to ...

Gary Crossley Ford

Service BDC Agent

Kansas City, MO

$14.75 - $19.50/hr

We're looking for a Service Business Development Center (BDC) Agent who thrives in a fast-paced environment, loves connecting with people, and is ready to help us deliver five-star experiences to ...

Ferris Automall

BDC Agent

New Philadelphia, OH · On-site

$14 - $18.50/hr

The BDC Customer Care Specialist will be responsible for coordinating incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and ...

Starks Ford of Queens

Automotive BDC Agent

New York, NY · On-site

$37K/yr

VNB Autogroup is looking for a proven BDC Agent who knows how to turn leads into appointments and appointments into showroom traffic. We are looking for a superstar , not someone who just wants a ...

Edmond Hyundai

Service BDC Agent

Edmond, OK

$13 - $17/hr

Service BDC Agent Edmond Hyundai | Edmond, Oklahoma Join the Team at Edmond Hyundai! At Edmond Hyundai, we believe exceptional customer service begins with exceptional people. As one of Oklahoma ...

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All JobsBdc Agent Jobs

Bdc Agent information

See salary details

$11

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$44

How much do bdc agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for bdc agent in the United States is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Bdc Agent vs Customer Service Representative?

AspectBdc AgentCustomer Service Representative
Required CredentialsHigh school diploma, sales or customer service experienceHigh school diploma or equivalent, customer service skills
Work EnvironmentDealerships, automotive industry, sales-focusedCall centers, retail, various industries
Employer & Industry UsageAuto dealerships, finance companiesBroadly used across many sectors
Search & Comparison IntentSales, lead generation, appointment settingCustomer support, issue resolution

While both roles involve customer interaction, a Bdc Agent primarily focuses on sales, lead management, and appointment setting within the automotive industry. In contrast, a Customer Service Representative handles customer inquiries, support, and issue resolution across various sectors. The roles differ mainly in their objectives and work environments, but both require strong communication skills and customer service experience.

How does a BDC agent typically collaborate with the sales and service teams in a dealership?

As a BDC (Business Development Center) Agent, close collaboration with the sales and service teams is essential to ensure a seamless customer experience. BDC Agents handle inbound and outbound calls and online inquiries, setting appointments and gathering information, which they promptly relay to the appropriate department. They often coordinate schedules, follow up on leads, and provide updates to both sales consultants and service advisors. This teamwork helps maximize customer satisfaction and drives dealership goals, making strong communication skills and a proactive approach particularly valuable in the role.

What are the key skills and qualifications needed to thrive as a BDC agent, and why are they important?

To thrive as a BDC (Business Development Center) Agent, you need excellent communication skills, strong organizational abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and appointment scheduling tools is typically required. Outstanding interpersonal skills, resilience, and a customer-focused attitude help BDC Agents stand out in fast-paced environments. These competencies are crucial for efficiently generating leads, building customer relationships, and supporting sales team objectives.

What is a BDC agent?

BDC Agents, or Business Development Center Agents, are professionals who work primarily in the automotive industry to handle inbound and outbound communications with potential and existing customers. Their main responsibilities include scheduling service appointments, following up on leads, answering customer inquiries, and supporting the sales team by generating appointments. BDC Agents play a critical role in improving customer satisfaction, increasing dealership sales, and maintaining ongoing relationships with clients. They typically work over the phone, through email, or via online chat platforms.
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Bdc Agent jobs near you
Infographic showing various Bdc Agent job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,891 per year, or $23.5 per hour.

BDC Agent

Lexus - Tom Wood Lexus, Indy

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

BDC Agent

Join a Leading Automotive Group

The Tom Wood Lexus, is seeking a Business Development Center (BDC) Agent to deliver exceptional customer service and support across our multiple dealership locations. This role is perfect for individuals who thrive in a fast-paced environment, enjoy connecting with people, and are motivated by performance-based rewards.

What We Offer

  • Paid Time Off & Vacation
  • Paid Holidays
  • Medical, Dental & Vision Coverage
  • 401(k) with Company Match
  • Life & Disability Insurance
  • Professional Training & Career Development
  • Tuition Reimbursement
  • Service Awards
  • Opportunities for Advancement

Key Responsibilities:

  • Handle 115+ inbound and outbound calls daily with professionalism and efficiency
  • Provide exceptional customer service to guests across multiple dealership locations
  • Schedule service appointments and confirm details accurately
  • Engage customers to promote dealership services and programs
  • Maintain detailed records and update customer information in CRM systems
  • Build product knowledge across the Tom Wood Automotive Group’s diverse lineup

Qualifications:

  • Previous experience in customer service, hospitality, or call center roles preferred
  • Excellent verbal and written communication skills
  • Ability to connect with customers over the phone and through electronic communication
  • Comfortable using computer systems, including Microsoft Office applications
  • Calm under pressure with strong multitasking abilities
  • Goal-oriented and motivated by achieving performance targets
  • Professional demeanor and positive attitude

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

  • A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
  • Opportunities to advance across multiple industries and locations
  • A culture that values your contributions and celebrates success
  • Comprehensive benefits designed to support you and your family

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.

Apply