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Bdc Service Representative Jobs (NOW HIRING)

Elgin Toyota

BDC Service Representative

Streamwood, IL

$14.75 - $19.75/hr

BDC Service Representative Drive Your Career Forward with Bob Loquercio Auto Group Award-Winning Bob Loquercio Auto Group is seeking a motivated, customer-focused, and self-driven individual to join ...

Southern Motors

BDC Service Representative

Savannah, GA

$14 - $18.50/hr

BDC Service Representative Southern Motors is looking for a friendly and driven BDC Service Representative to join our growing service department. In this role, you'll be the voice of our dealership ...

Toyota South Atlanta

BDC Service Representative

Morrow, GA · On-site

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL

$12.25 - $16.50/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Elgin Toyota

BDC Service Representative

Streamwood, IL · On-site

$14.75 - $19.75/hr

BDC Service Representative Drive Your Career Forward with Bob Loquercio Auto Group Award-Winning Bob Loquercio Auto Group is seeking a motivated, customer-focused, and self-driven individual to join ...

Elgin Toyota

BDC Service Representative

Streamwood, IL

$14.75 - $19.75/hr

BDC Service Representative Drive Your Career Forward with Bob Loquercio Auto Group Award-Winning Bob Loquercio Auto Group is seeking a motivated, customer-focused, and self-driven individual to join ...

Southern Motors

BDC Service Representative

Savannah, GA

$14 - $18.75/hr

BDC Service Representative Southern Motors is looking for a friendly and driven BDC Service Representative to join our growing service department. In this role, you'll be the voice of our dealership ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Southern Motors

BDC Service Representative

Savannah, GA · On-site

$14 - $18.50/hr

BDC Service Representative Southern Motors is looking for a friendly and driven BDC Service Representative to join our growing service department. In this role, you'll be the voice of our dealership ...

Southern Motors

BDC Service Representative

Savannah, GA

$14 - $18.75/hr

BDC Service Representative Southern Motors is looking for a friendly and driven BDC Service Representative to join our growing service department. In this role, you'll be the voice of our dealership ...

Toyota South Atlanta

BDC Service Representative

Morrow, GA · On-site

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL · On-site

$12.25 - $16.50/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL · On-site

$12.25 - $16.50/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL

$15 - $19.75/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Toyota South Atlanta

BDC Service Representative

Morrow, GA · On-site

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Toyota South Atlanta

BDC Service Representative

Morrow, GA · On-site

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL · On-site

$15 - $19.75/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

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Bdc Service Representative information

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How much do bdc service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for bdc service representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How do BDC agents get paid?

BDC Service Representatives typically earn a combination of base salary and commissions or bonuses based on performance metrics such as appointment setting, lead generation, or sales support. Compensation structures can vary by dealership and may include incentives for meeting or exceeding targets, often complemented by benefits and sometimes a fixed hourly wage.

How many calls should a BDC agent make?

A BDC Service Representative typically makes between 50 to 100 calls per day, depending on the dealership's size and goals. Effective call volume combined with quality interactions helps generate leads and appointments, and agents often use CRM tools to track their outreach efforts.

What are BDC Service Representatives?

BDC Service Representatives (Business Development Center Service Representatives) are professionals who work in automotive dealerships or service centers. Their main role is to handle inbound and outbound calls, schedule service appointments, follow up with customers, and support the service department by ensuring customer satisfaction. They act as a bridge between customers and the service department, often using customer relationship management (CRM) systems to track communication and appointments. Strong communication skills, attention to detail, and customer service abilities are crucial for success in this role.

What are the key skills and qualifications needed to thrive as a BDC Service Representative, and why are they important?

To thrive as a BDC Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and telephone systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport with clients and effectively address their needs. These skills and qualifications are essential for maximizing appointment rates, enhancing customer satisfaction, and supporting dealership service operations.

What does a service BDC representative do?

A service BDC (Business Development Center) representative handles customer inquiries, schedules service appointments, and follows up on service needs for a dealership. They use phone, email, and CRM tools to communicate with customers and promote service offerings, often working closely with service technicians and managers.

What is the difference between a sales rep and a BDC representative?

A BDC (Business Development Center) Service Representative primarily handles inbound and outbound customer communications, scheduling appointments, and qualifying leads, focusing on customer service and lead management. A sales representative actively promotes and sells vehicles or services, often engaging in direct sales, negotiations, and closing deals. Both roles require communication skills, but sales reps focus on closing sales, while BDC reps support the sales process through customer follow-up and appointment setting.

What are the typical challenges faced by a BDC Service Representative, and how can they be overcome?

BDC Service Representatives often encounter challenges such as handling high call volumes, managing multiple customer inquiries simultaneously, and meeting appointment-setting targets. To overcome these challenges, strong organizational skills, effective communication, and proficiency with CRM software are essential. Additionally, staying updated on service offerings and maintaining a positive attitude when dealing with difficult customers can help ensure success in this fast-paced environment. Training and support from experienced team members are also valuable resources for new hires.
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Bdc Service Representative jobs near you
Infographic showing various Bdc Service Representative job openings in the United States as of July 2026, with employment types broken down into 5% Internship, 21% As Needed, 24% Full Time, 32% Temporary, 17% Nights, and 1% Summer. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.
BDC Service Representative

BDC Service Representative

Elgin Toyota

Streamwood, IL

$14.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

BDC Service Representative

Drive Your Career Forward with Bob Loquercio Auto Group

Award-Winning Bob Loquercio Auto Group is seeking a motivated, customer-focused, and self-driven individual to join our team as a BDC Service Representative. If you thrive in a fast-paced environment, enjoy helping customers, and are looking for an opportunity to build a long-term career with a growing automotive group, we want to hear from you.

As a BDC Service Representative, you will serve as the first point of contact for service customers, helping to schedule appointments, follow up on service needs, and deliver an exceptional customer experience through phone, email, text, and online communications.

Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Savings Plan
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Employee Discounts on Products and Services
  • Flexible Scheduling
  • Work-Life Balance
  • Career Advancement Opportunities
  • Paid Training
Responsibilities
  • Respond promptly and professionally to inbound service inquiries via phone, email, text, and online channels.
  • Schedule and confirm service appointments for customers.
  • Conduct outbound calls to customers regarding service reminders, declined services, maintenance recommendations, and follow-up campaigns.
  • Accurately enter and update customer information within the dealership CRM system.
  • Utilize dealership scripts, processes, and workflow tools to ensure a consistent customer experience.
  • Coordinate with Service Advisors and Service Managers to maximize appointment retention and service lane efficiency.
  • Follow up with customers after service visits to ensure satisfaction and encourage future business.
  • Manage appointment schedules and maintain strong communication with service department personnel.
  • Generate customer interest in recommended maintenance and service offerings.
  • Maintain detailed records and complete required reports in a timely manner.
  • Demonstrate professionalism, integrity, and a commitment to delivering exceptional customer service.
Qualifications
  • Previous experience in a customer service, call center, BDC, appointment setting, or automotive environment is preferred but not required.
  • Strong communication skills with the ability to build rapport over the phone and through digital communication.
  • Comfortable making both inbound and outbound customer calls.
  • Excellent organizational and time-management skills.
  • Ability to multitask in a fast-paced environment.
  • Strong computer skills and experience with CRM systems is a plus.
  • Positive attitude, strong work ethic, and team-oriented mindset.
  • Automotive service experience is a plus but not required.
Why Bob Loquercio Auto Group?

Bob Loquercio Auto Group is one of the largest and most respected automotive groups in the Midwest. We are committed to investing in our employees through training, mentorship, and advancement opportunities. Join a company that values its people and provides the tools and support needed for long-term success.

Bob Loquercio Auto Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and prohibit discrimination and harassment of any kind.

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