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Bdc Service Representative Jobs (NOW HIRING)

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Toyota of Fox Lake

BDC Service Representative

Fox Lake, IL

$15 - $20/hr

We are currently seeking a Bilingual Service BDC Representative to support our high-volume service department by assisting customers, scheduling appointments, and creating an outstanding customer ...

Toyota of Fox Lake

BDC Service Representative

Fox Lake, IL · On-site

$15 - $20/hr

Bilingual Service BDC Representative Build Your Career with Bob Loquercio Auto Group Award-Winning Bob Loquercio Auto Group is looking for a qualified, motivated, and self-sufficient individual to ...

Toyota of Fox Lake

BDC Service Representative

Fox Lake, IL

$15 - $20/hr

Bilingual Service BDC Representative Build Your Career with Bob Loquercio Auto Group Award-Winning Bob Loquercio Auto Group is looking for a qualified, motivated, and self-sufficient individual to ...

Moran Chevrolet

$13.75 - $18.25/hr

Moran Chevrolet in Clinton Township is seeking a BDC representative with excellent phone skills and email proficiency to work within our service repair department. We are one of the largest General ...

Ron Carter Ford

BDC Service

Houston, TX

$14.25 - $19/hr

Description We are hiring BDC Representatives for our fast paced and high-volume dealership ... You will be sending emails, making service calls, and setting appointments for our service ...

Car Guys Inc.

BDC Representative

Rockford, MI · On-site

$18 - $20/hr

BDC Rep / Call Center Rep -- CarGuys Inc. (InOffice) If You Can Own a Phone Call, You'll Own This ... Providing updates, followups, and service checkins * Acting as the friendly, confident voice of ...

ZT Automotive

BDC Service

Houston, TX · On-site

$14.25 - $19/hr

We are hiring BDC Representatives for our fast paced and high-volume dealership! Computer skills ... You will be sending emails, making service calls, and setting appointments for our service ...

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Bdc Service Representative information

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How much do bdc service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for bdc service representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How do BDC agents get paid?

BDC Service Representatives typically earn a combination of base salary and commissions or bonuses based on performance metrics such as appointment setting, lead generation, or sales support. Compensation structures can vary by dealership and may include incentives for meeting or exceeding targets, often complemented by benefits and sometimes a fixed hourly wage.

How many calls should a BDC agent make?

A BDC Service Representative typically makes between 50 to 100 calls per day, depending on the dealership's size and goals. Effective call volume combined with quality interactions helps generate leads and appointments, and agents often use CRM tools to track their outreach efforts.

What are BDC Service Representatives?

BDC Service Representatives (Business Development Center Service Representatives) are professionals who work in automotive dealerships or service centers. Their main role is to handle inbound and outbound calls, schedule service appointments, follow up with customers, and support the service department by ensuring customer satisfaction. They act as a bridge between customers and the service department, often using customer relationship management (CRM) systems to track communication and appointments. Strong communication skills, attention to detail, and customer service abilities are crucial for success in this role.

What are the key skills and qualifications needed to thrive as a BDC Service Representative, and why are they important?

To thrive as a BDC Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and telephone systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport with clients and effectively address their needs. These skills and qualifications are essential for maximizing appointment rates, enhancing customer satisfaction, and supporting dealership service operations.

What does a service BDC representative do?

A service BDC (Business Development Center) representative handles customer inquiries, schedules service appointments, and follows up on service needs for a dealership. They use phone, email, and CRM tools to communicate with customers and promote service offerings, often working closely with service technicians and managers.

What is the difference between a sales rep and a BDC representative?

A BDC (Business Development Center) Service Representative primarily handles inbound and outbound customer communications, scheduling appointments, and qualifying leads, focusing on customer service and lead management. A sales representative actively promotes and sells vehicles or services, often engaging in direct sales, negotiations, and closing deals. Both roles require communication skills, but sales reps focus on closing sales, while BDC reps support the sales process through customer follow-up and appointment setting.

What are the typical challenges faced by a BDC Service Representative, and how can they be overcome?

BDC Service Representatives often encounter challenges such as handling high call volumes, managing multiple customer inquiries simultaneously, and meeting appointment-setting targets. To overcome these challenges, strong organizational skills, effective communication, and proficiency with CRM software are essential. Additionally, staying updated on service offerings and maintaining a positive attitude when dealing with difficult customers can help ensure success in this fast-paced environment. Training and support from experienced team members are also valuable resources for new hires.
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Bdc Service Representative jobs near you
Infographic showing various Bdc Service Representative job openings in the United States as of July 2026, with employment types broken down into 5% Internship, 21% As Needed, 24% Full Time, 32% Temporary, 17% Nights, and 1% Summer. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.
BDC Service Representative

BDC Service Representative

Toyota South Atlanta

Morrow, GA

$14.25 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

BDC Service Representative

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry. 

Job Summary

We’re looking for a friendly and organized BDC Service Representative to join our team.  In this role, you’ll be the first point of contact for our service department – helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.

Responsibilities:

  • Answer incoming service calls and make follow-up calls.
  • Respond to internet service lead requests.
  • Schedule and confirm appointments for vehicle service.
  • Follow-up after service completion to ensure customer satisfaction.
  • Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM system.
  • Work closely with service advisors to pass along important customer details.
  • Comply with all company policies, procedures and safety standards.
  • Other duties as assigned.

Qualifications:

  • Excellent communication and customer service skills.
  • Professional, well-groomed personal appearance.
  • Basic understanding of vehicle service is helpful.
  • Ability to multitask and stay organized in a fast-paced setting.
  • Familiar with computers and CRM software.
  • Valid driver’s license and clean driving record.


We offer best in class industry benefits:

  • Competitive pay 
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
  • Employee Discounts on Parts and Service Repairs
  • Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply.  We are an equal opportunity employer and a drug-free workplace.


Apply