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Bdc Service Representative Jobs in California (NOW HIRING)

BMW Concord

Service BDC Agent

Concord, CA · On-site

$20 - $22/hr

The BDC Service Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $22.00. -Hourly Rate depends on ...

BMW Concord

Service BDC Agent

Concord, CA

$20 - $22/hr

The BDC Service Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $22.00. -Hourly Rate depends on ...

BMW Concord

Service BDC Agent

Concord, CA

$20 - $22/hr

The BDC Service Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $22.00. -Hourly Rate depends on ...

BMW Concord

Service BDC Agent

Concord, CA

$20 - $22/hr

The BDC Service Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $22.00. -Hourly Rate depends on ...

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All JobsBdc Service Representative JobsBdc Service Representative Jobs in California

Bdc Service Representative information

See California salary details

$9

$17

$29

How much do bdc service representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for bdc service representative in California is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What is a BDC Service Representative?

BDC Service Representatives (Business Development Center Service Representatives) are professionals who work in automotive dealerships or service centers. Their main role is to handle inbound and outbound calls, schedule service appointments, follow up with customers, and support the service department by ensuring customer satisfaction. They act as a bridge between customers and the service department, often using customer relationship management (CRM) systems to track communication and appointments. Strong communication skills, attention to detail, and customer service abilities are crucial for success in this role.

What skills and qualifications are needed to thrive as a BDC Service Representative?

To thrive as a BDC Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and telephone systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport with clients and effectively address their needs. These skills and qualifications are essential for maximizing appointment rates, enhancing customer satisfaction, and supporting dealership service operations.

What are the typical challenges faced by a BDC Service Representative, and how can they be overcome?

BDC Service Representatives often encounter challenges such as handling high call volumes, managing multiple customer inquiries simultaneously, and meeting appointment-setting targets. To overcome these challenges, strong organizational skills, effective communication, and proficiency with CRM software are essential. Additionally, staying updated on service offerings and maintaining a positive attitude when dealing with difficult customers can help ensure success in this fast-paced environment. Training and support from experienced team members are also valuable resources for new hires.
What are popular job titles related to Bdc Service Representative jobs in California? For Bdc Service Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Bdc Service Representative jobs in California look for? The top searched job categories for Bdc Service Representative jobs in California are:
What cities in California are hiring for Bdc Service Representative jobs? Cities in California with the most Bdc Service Representative job openings:
Bdc Service Representative jobs near you
Infographic showing various Bdc Service Representative job openings in California as of July 2026, with employment types broken down into 2% Internship, 20% As Needed, 40% Full Time, 4% Part Time, 33% Temporary, and 1% Summer. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $37,083 per year, or $17.8 per hour.

BDC Service Representative

Rusnak-Business Development Center

Arcadia, CA

$18/hr

Other

Re-posted 7 days ago

Job description

BDC Service Representative 

Become a Rusnak! Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands.

About the Role

Our BDC Department in Arcadia is seeking BDC Service Representatives. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by effectively maintaining a vital communication link between the Business Development Center (BDC) and internal and external Clients, while ensuring achievement of all franchise service goals and objectives.

Compensation: $18/hr. 

*Compensation will be based on experience and skill level.

Responsibilities

Effectively and Efficiently Contributes to a Profitable and Successful Business Unit:

  • Fields inbound phone calls on a daily basis; make outbound phone calls to gain new growth for all franchises
  • Generate service appointments for all franchises to promote greater revenue for each franchise
  • Efficiently record all customer interaction activity in the Company’s customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed.
  • Effectively manages special tasks as assigned by the BDC and Service management team to contribute to overall team success of the organization
  • Meet individual and team goals and initiative; for example hourly goals, monthly, and annual goals
  • Provides daily, monthly and quarterly progress updates to BDC and Service management; ensures all managers are informed on all customer and personal concerns.
  • Learn and adapt to changing needs of BDC campaigns by given deadline
  • Learn and correctly apply scripts within 24 hours of being provided by management
  • Communicates effectively with service customers within established time frames
  • Encourages clients to visit the dealership and service their vehicle by scheduling service appointments;

Qualifications

  • Desired; H.S. Diploma/GED/ or Equivalent
  • Required; 2+ years in position of customer service representative or similar positions in retail industry.
  • Required; Excellent interpersonal and customer service skills; retail related experience.
  • Required; Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus;
  • At least eighteen (18) years of age.

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, ethnicity, color, religion, creed, national origin, ancestry, sex, pregnancy (including childbirth, breast feeding and related medical conditions), age, disability, citizenship status, veteran and uniform service member status, protected medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain required employment statistics on applicants.
The Company will provide a reasonable accommodation for any known physical or mental disability of a qualified individual to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. Please inform the Company’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.
Please provide complete information. An incomplete application may affect your consideration for employment.

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