ZipRecruiter

Log In

1

Bdc Service Representative Jobs in California (NOW HIRING)

Wise Auto Group

Service BDC Representative

Vallejo, CA · On-site

$17 - $22.50/hr

The Service BDC Representative is responsible for handling inbound and outbound communications with service customers. This role plays a critical part in scheduling service appointments, following up ...

Wise Auto Group

Service BDC Representative

Vallejo, CA · On-site

$17 - $22.50/hr

The Service BDC Representative is responsible for handling inbound and outbound communications with service customers. This role plays a critical part in scheduling service appointments, following up ...

Honda of Downtown Los Angeles

BDC SERVICE

Los Angeles, CA · On-site

$17.87 - $18/hr

Customer Service Center RepresentativeLos Angeles, CA As one of the largest Honda dealerships in the country we are looking for outstanding team members to join our CUSTOMER SERVICE CENTER. There has ...

Century West BMW

BDC Representative

North Hollywood, CA · On-site

$15.75 - $21/hr

Century West BMW focuses on delivering a high-quality sales and service experience, supported by ... Role Description The BDC Representative is a full-time, on-site role based at Century West BMW in ...

previous pagenext page

Showing results 21-40

All JobsBdc Service Representative JobsBdc Service Representative Jobs in California

Bdc Service Representative information

See California salary details

$9

$17

$29

How much do bdc service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for bdc service representative in California is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What is a BDC Service Representative?

BDC Service Representatives (Business Development Center Service Representatives) are professionals who work in automotive dealerships or service centers. Their main role is to handle inbound and outbound calls, schedule service appointments, follow up with customers, and support the service department by ensuring customer satisfaction. They act as a bridge between customers and the service department, often using customer relationship management (CRM) systems to track communication and appointments. Strong communication skills, attention to detail, and customer service abilities are crucial for success in this role.

What skills and qualifications are needed to thrive as a BDC Service Representative?

To thrive as a BDC Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and telephone systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport with clients and effectively address their needs. These skills and qualifications are essential for maximizing appointment rates, enhancing customer satisfaction, and supporting dealership service operations.

What are the typical challenges faced by a BDC Service Representative, and how can they be overcome?

BDC Service Representatives often encounter challenges such as handling high call volumes, managing multiple customer inquiries simultaneously, and meeting appointment-setting targets. To overcome these challenges, strong organizational skills, effective communication, and proficiency with CRM software are essential. Additionally, staying updated on service offerings and maintaining a positive attitude when dealing with difficult customers can help ensure success in this fast-paced environment. Training and support from experienced team members are also valuable resources for new hires.

What are popular job titles related to Bdc Service Representative jobs in California?

For Bdc Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Bdc Service Representative jobs in California look for?

The top searched job categories for Bdc Service Representative jobs in California are:

What cities in California are hiring for Bdc Service Representative jobs?

Cities in California with the most Bdc Service Representative job openings:

Bdc Service Representative jobs near you
Infographic showing various Bdc Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,083 per year, or $17.8 per hour.

Service Call Center Representative

Norm Reeves Auto Group

Cerritos, CA • On-site

$19/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

Automotive BDC Service Representative

Location: Cerritos (On-site) | Full-Time | Hourly Rate: $19/hr

The Automotive BDC Service Representative plays a critical role in the success of the dealership's service department by efficiently managing customer inquiries, scheduling service appointments, and ensuring exceptional customer service. This position serves as the initial point of contact for service-related inquiries and plays a key role in maintaining customer satisfaction and retention.

Responsibilities:

1. Customer Communication:

  • Respond promptly and professionally to incoming service inquiries via phone, email, and chat.
  • Engage with customers to understand their service needs and provide relevant information.

2. Appointment Scheduling:

  • Schedule service appointments based on customer preferences, vehicle availability, and service department capacity.
  • Efficiently manage the service advisor's schedule to optimize appointment slots.

3. Follow-Up and Confirmation:

  • Confirm appointments with customers and provide any necessary pre-appointment instructions.
  • Follow up with customers to ensure satisfaction after service visits.

4. Data Entry and Documentation:

  • Accurately enter customer information, service requests, and appointment details into the dealership's CRM system.
  • Maintain organized records of customer interactions and appointments.

5. Product Knowledge:

  • Stay up-to-date with the dealership's service offerings, pricing, and promotions.
  • Provide accurate information and answer customer questions regarding services and maintenance.

6. Team Collaboration:

  • Collaborate closely with service advisors, technicians, and other departments to ensure a smooth service experience for customers.
  • Communicate any special customer requests or concerns to the appropriate team members.

7. Customer Satisfaction:

  • Strive to exceed customer expectations by delivering excellent service and addressing any concerns or issues promptly.
  • Gather and report customer feedback to management for continuous improvement.
Qualifications:
  • High school diploma or equivalent; some college coursework preferred.
  • Previous experience in a customer service or call center role is advantageous.
  • Knowledge of automotive services, maintenance, and repair terminology is a plus.
  • Strong communication skills, both written and verbal.
  • Proficiency with computer systems and CRM software.
  • Excellent organizational and time-management skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Customer-focused attitude with a commitment to delivering exceptional service.
  • Flexibility to work evenings, weekends, and holidays as needed.
Requirements:
  • Reliable transportation.
  • Willingness to undergo training and stay current on automotive service trends.
  • Commitment to maintaining a professional and courteous demeanor when interacting with customers.
  • Ability to handle high call volumes and stressful situations calmly and professionally.
  • Full-time availability. You'll also need to be at least 18 years old
  • Strong communication skills with both Norm Reeves staff and guests
  • Be able to work comfortably both with guests in-person and via phone calls
  • A professional appearance and work ethic
  • Excellent organizational and follow-up skills
  • Ability to multi-task in a fast-paced environment
What We Offer:
  • Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
  • Invest in Yourself – Tuition Reimbursement
  • Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
  • Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
  • Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
  • Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
  • Secure Your Future - Build Wealth with 401k Matching
  • Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply