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Bdc Service Representative Jobs (NOW HIRING)

asburyauto

BDC Service Agent

Arlington, VA

$18/hr

As a BDC Service Agent at Koons Arlington Toyota, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking ...

asburyauto

BDC Service Agent

Duluth, GA · On-site

$13.75 - $18.50/hr

As a BDC Service Agent, you will have the opportunity to positively impact our business and the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Service ...

asburyauto

BDC Service Agent

Arlington, VA · On-site

$18/hr

As a BDC Service Agent at Koons Arlington Toyota, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking ...

asburyauto

BDC Service Agent

Arlington, VA

$18/hr

As a BDC Service Agent at Koons Arlington Toyota, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking ...

asburyauto

BDC Service Agent

Duluth, GA

$13.75 - $18.50/hr

As a BDC Service Agent, you will have the opportunity to positively impact our business and the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Service ...

asburyauto

BDC Service Agent

Duluth, GA

$13.75 - $18.50/hr

As a BDC Service Agent, you will have the opportunity to positively impact our business and the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Service ...

Asbury Automotive Group

BDC Service Agent

Duluth, GA · On-site

$13.75 - $18.50/hr

As a BDC Service Agent, you will have the opportunity to positively impact our business and the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Service ...

Asbury Automotive Group

BDC Service Agent

Arlington, VA · On-site

$18/hr

As a BDC Service Agent at Koons Arlington Toyota, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking ...

asburyauto

BDC Service - Honda Seekonk

Seekonk, MA

$17/hr

Automotive Service BDC $17.00 - $17.00 per Hour + Weekly Pay + Comprehensive Benefits The final pay offered to a successful candidate will be dependent on several factors that may include but are not ...

asburyauto

BDC Service - Honda Seekonk

Seekonk, MA · On-site

$17/hr

Automotive Service BDC $17.00 - $17.00 per Hour + Weekly Pay + Comprehensive Benefits The final pay offered to a successful candidate will be dependent on several factors that may include but are not ...

asburyauto

BDC Service - Honda Seekonk

Seekonk, MA

$17/hr

Automotive Service BDC $17.00 - $17.00 per Hour + Weekly Pay + Comprehensive Benefits The final pay offered to a successful candidate will be dependent on several factors that may include but are not ...

asburyauto

Dealership Service BDC

Salt Lake City, UT

$14 - $18.75/hr

As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer ...

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Bdc Service Representative information

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How much do bdc service representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for bdc service representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a BDC Service Representative?

BDC Service Representatives (Business Development Center Service Representatives) are professionals who work in automotive dealerships or service centers. Their main role is to handle inbound and outbound calls, schedule service appointments, follow up with customers, and support the service department by ensuring customer satisfaction. They act as a bridge between customers and the service department, often using customer relationship management (CRM) systems to track communication and appointments. Strong communication skills, attention to detail, and customer service abilities are crucial for success in this role.

What skills and qualifications are needed to thrive as a BDC Service Representative?

To thrive as a BDC Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and telephone systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport with clients and effectively address their needs. These skills and qualifications are essential for maximizing appointment rates, enhancing customer satisfaction, and supporting dealership service operations.

What are the typical challenges faced by a BDC Service Representative, and how can they be overcome?

BDC Service Representatives often encounter challenges such as handling high call volumes, managing multiple customer inquiries simultaneously, and meeting appointment-setting targets. To overcome these challenges, strong organizational skills, effective communication, and proficiency with CRM software are essential. Additionally, staying updated on service offerings and maintaining a positive attitude when dealing with difficult customers can help ensure success in this fast-paced environment. Training and support from experienced team members are also valuable resources for new hires.
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Bdc Service Representative jobs near you
Infographic showing various Bdc Service Representative job openings in the United States as of July 2026, with employment types broken down into 3% Internship, 24% As Needed, 30% Full Time, 1% Part Time, 41% Temporary, and 1% Summer. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

BDC Service Agent

asburyauto

Arlington, VA

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Koons Arlington Toyota, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. 

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

  • Must be able and willing to receive a high amount of inbound calls
  • Partner with the service department to schedule vehicle service appointments
  • Greet customers and provide information on shuttle schedule if needed
  • Contact and communicate with customers to identify automotive service needs
  • Follow all dealership processes and procedures, high frequency of contact with customers
  • Thorough documentation of all contacts within the customer management system
  • Complete internet lead management service work plans on a daily basis
  • Answer all calls in a prompt, professional and courteous manner
  • Use scripts to collect all pertinent customer information and document in the system accordingly 
  • Agents must adhere to Asbury phone scripts
  • Excellent customer service skills and motivation to be successful
  • High volume incoming and outgoing calls, ranging from 50+ calls per day 
  • Advanced computer & phone skills 
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Able to multi-task in a fast paced environment
  • Various language proficiency is always a plus
  • Team player
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

  • Weekly pay
  • $18 per hour
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

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