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Bdc Service Representative Jobs (NOW HIRING)

Elgin Hyundai

BDC Service Representative

Bartlett, IL · On-site

As a BDC Representative, you'll play a key role in turning opportunities into appointments--and ... Coordinate and confirm sales and service appointments * Utilize lead management tools to track ...

Elgin Hyundai

BDC Service Representative

Bartlett, IL · On-site

As a BDC Representative, you'll play a key role in turning opportunities into appointments-and ... Coordinate and confirm sales and service appointments * Utilize lead management tools to track ...

ZT Automotive

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

BDC Service The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants ...

Singing River Honda

Automotive BDC Representative

Florence, AL · On-site

$13.50 - $18/hr

Description BDC Service The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service ...

Grieco Automotive Group

BDC Service

Fort Lauderdale, FL · On-site

$14.75 - $19.75/hr

Grieco Mazda of Delray Beach is looking for professional, positive, motivated Service BDC Representative. If you are a self-motivated person with aspirations for success, a Service BDC Representative ...

ZT Auto

Automotive BDC Representative

Florence, AL · On-site

$13.50 - $18/hr

BDC Service The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants ...

ZT Auto

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

BDC Service The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants ...

ZT Automotive

Automotive BDC Representative

Florence, AL · On-site

$13.50 - $18/hr

BDC Service The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants ...

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How much do bdc service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for bdc service representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Service Representative, and why are they important?

To thrive as a BDC Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and telephone systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport with clients and effectively address their needs. These skills and qualifications are essential for maximizing appointment rates, enhancing customer satisfaction, and supporting dealership service operations.

What are the typical challenges faced by a BDC Service Representative, and how can they be overcome?

BDC Service Representatives often encounter challenges such as handling high call volumes, managing multiple customer inquiries simultaneously, and meeting appointment-setting targets. To overcome these challenges, strong organizational skills, effective communication, and proficiency with CRM software are essential. Additionally, staying updated on service offerings and maintaining a positive attitude when dealing with difficult customers can help ensure success in this fast-paced environment. Training and support from experienced team members are also valuable resources for new hires.

What are BDC Service Representatives?

BDC Service Representatives (Business Development Center Service Representatives) are professionals who work in automotive dealerships or service centers. Their main role is to handle inbound and outbound calls, schedule service appointments, follow up with customers, and support the service department by ensuring customer satisfaction. They act as a bridge between customers and the service department, often using customer relationship management (CRM) systems to track communication and appointments. Strong communication skills, attention to detail, and customer service abilities are crucial for success in this role.
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Bdc Service Representative jobs near you
Infographic showing various Bdc Service Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.
Service BDC Representative

Service BDC Representative

Dan Wolf Automotive Group

Naperville, IL

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Drive your career forward - Dan Wolf Automotive Group is hiring and we want to talk to you!

Can you multitask, are an excellent listener, and have strong verbal communication skills. If so, this may be the position for you. As a BDC Service Representative you’ll play an important supporting role in the success of our business by ensuring that customers are satisfied.

The Service Business Development Representative (SBDR) is responsible for answering inbound service phone calls, making outbound calls, and managing live chats, all while demonstrating the high level of professionalism that Dan Wolf Automotive Group is known for. This position plays a vital role in driving customer satisfaction, promoting dealership services, and contributing to the overall growth of the service department. This full-time position works 4 weekdays and Saturday. If your qualifications match our request and you have an interest in growing with a great team, this could be your position! 

We Offer…

  • Paid Vacation after 90 days
  • Eligible for up to 5 weeks of Paid Vacation
  • Paid Holidays
  • 5-day work week
  • Paid Training
  • Growth opportunities 
  • Excellent Health, Dental, & Vision Insurance
  • 401K
  • Positive & motivating work environment 
  • $20.00 Per Hour 

You Will…

  • Schedule and coordinate service appointments for guests
  • Respond to customer inquiries via phone, SMS, and email
  • Guide guests through the appointment scheduling process
  • Ensure all guest questions are answered accurately and promptly
  • Maintain clear, professional, and timely communication
  • Deliver a positive and helpful customer experience at every interaction
  • Follow up with guests as needed to support appointment completion
  • Keep communication organized and up to date across all channels

You Have…

  • A Positive Attitude
  • Good verbal and written communication skills
  • Self-motivation and self sufficient
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Drive to succeed customer expectations
  • Excellent organizational skills
  • BDC Dealership Experience preferred 

Auto, Auto Service, Customer Care, Customer Service, Customer Service Representative, Customer Service Rep, Business Development, BDC, Internet Agent

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