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Bdc Service Representative Jobs (NOW HIRING)

ZT Auto

BDC Service

Houston, TX · On-site

$14.25 - $19/hr

We are hiring BDC Representatives for our fast paced and high-volume dealership! Computer skills, and phone skills are required. The BDC Representative is responsible for gathering information ...

Elgin Hyundai

BDC Service Representative

Bartlett, IL · On-site

As a BDC Representative, you'll play a key role in turning opportunities into appointments-and ... Coordinate and confirm sales and service appointments * Utilize lead management tools to track ...

Huston Cadillac GMC

Automotive BDC - Service

Lake Wales, FL

$13 - $17.25/hr

Automotive Service BDC Representative Huston Cadillac GMC is seeking an experienced Automotive Service BDC Representative to join our team. The Service BDC Representative drives service department ...

New

Huston Cadillac GMC

Automotive BDC - Service

Lake Wales, FL

$13.50 - $18/hr

Automotive Service BDC Representative Huston Cadillac GMC is seeking an experienced Automotive Service BDC Representative to join our team. The Service BDC Representative drives service department ...

New

Huston Cadillac GMC

Automotive BDC - Service

Lake Wales, FL

$13 - $17.25/hr

Automotive Service BDC Representative Huston Cadillac GMC is seeking an experienced Automotive Service BDC Representative to join our team. The Service BDC Representative drives service department ...

New

Huston Cars

Automotive BDC - Service

Lake Wales, FL · On-site

$13.50 - $18/hr

Automotive Service BDC Representative Huston Cadillac GMC is seeking an experienced Automotive Service BDC Representative to join our team. The Service BDC Representative drives service department ...

New

ZT Automotive

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

BDC Service The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants ...

ZT Auto

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

BDC Service The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants ...

Grieco Automotive Group

BDC Service

Fort Lauderdale, FL · On-site

$14.75 - $19.75/hr

Grieco Mazda of Delray Beach is looking for professional, positive, motivated Service BDC Representative. If you are a self-motivated person with aspirations for success, a Service BDC Representative ...

asburyauto

BDC Service Agent

Duluth, GA · On-site

$13.75 - $18.50/hr

As a BDC Service Agent, you will have the opportunity to positively impact our business and the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Service ...

asburyauto

BDC Service Agent

Duluth, GA · On-site

$13.75 - $18.50/hr

As a BDC Service Agent, you will have the opportunity to positively impact our business and the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Service ...

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Bdc Service Representative information

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How much do bdc service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for bdc service representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How do BDC agents get paid?

BDC Service Representatives typically earn a combination of base salary and commissions or bonuses based on performance metrics such as appointment setting, lead generation, or sales support. Compensation structures can vary by dealership and may include incentives for meeting or exceeding targets, often complemented by benefits and sometimes a fixed hourly wage.

How many calls should a BDC agent make?

A BDC Service Representative typically makes between 50 to 100 calls per day, depending on the dealership's size and goals. Effective call volume combined with quality interactions helps generate leads and appointments, and agents often use CRM tools to track their outreach efforts.

What are BDC Service Representatives?

BDC Service Representatives (Business Development Center Service Representatives) are professionals who work in automotive dealerships or service centers. Their main role is to handle inbound and outbound calls, schedule service appointments, follow up with customers, and support the service department by ensuring customer satisfaction. They act as a bridge between customers and the service department, often using customer relationship management (CRM) systems to track communication and appointments. Strong communication skills, attention to detail, and customer service abilities are crucial for success in this role.

What are the key skills and qualifications needed to thrive as a BDC Service Representative, and why are they important?

To thrive as a BDC Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and telephone systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport with clients and effectively address their needs. These skills and qualifications are essential for maximizing appointment rates, enhancing customer satisfaction, and supporting dealership service operations.

What does a service BDC representative do?

A service BDC (Business Development Center) representative handles customer inquiries, schedules service appointments, and follows up on service needs for a dealership. They use phone, email, and CRM tools to communicate with customers and promote service offerings, often working closely with service technicians and managers.

What is the difference between a sales rep and a BDC representative?

A BDC (Business Development Center) Service Representative primarily handles inbound and outbound customer communications, scheduling appointments, and qualifying leads, focusing on customer service and lead management. A sales representative actively promotes and sells vehicles or services, often engaging in direct sales, negotiations, and closing deals. Both roles require communication skills, but sales reps focus on closing sales, while BDC reps support the sales process through customer follow-up and appointment setting.

What are the typical challenges faced by a BDC Service Representative, and how can they be overcome?

BDC Service Representatives often encounter challenges such as handling high call volumes, managing multiple customer inquiries simultaneously, and meeting appointment-setting targets. To overcome these challenges, strong organizational skills, effective communication, and proficiency with CRM software are essential. Additionally, staying updated on service offerings and maintaining a positive attitude when dealing with difficult customers can help ensure success in this fast-paced environment. Training and support from experienced team members are also valuable resources for new hires.
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Bdc Service Representative jobs near you
Infographic showing various Bdc Service Representative job openings in the United States as of July 2026, with employment types broken down into 5% Internship, 21% As Needed, 24% Full Time, 32% Temporary, 17% Nights, and 1% Summer. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

BDC Service

ZT Auto

Houston, TX • On-site

$14.25 - $19/hr

Full-time

Re-posted 10 days ago

Job description

Description:

We are hiring BDC Representatives for our fast paced and high-volume dealership!


Computer skills, and phone skills are required. The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants in an office setting. You will be sending emails, making service calls, and setting appointments for our service department to help grow our business!


Automotive BDC Representative Responsibilities:

  • Handle incoming and outgoing phone calls, text messages and emails.
  • Work in our call center staffed and managed by the dealership, and handle our customer contacts, service, follow-up and lead generation.
  • Prospect follow-up calls, set appointments for service and gauge customer satisfaction.
  • Answer customer internet inquiries by both email and phone.
  • Schedule service appointments and reschedule no-show customers.
  • Contact customers based on current marketing incentives.
  • Follow up with existing and potential customers to generate appointments.
  • Follow up in a manner that results in the customer visiting the dealership.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Requirements:

Automotive BDC Representative Qualifications:

  • The ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists.
  • Overall knowledge of automotive service department operations.
  • Display strong organization skills.
  • Bilingual is a plus.
  • Must have a valid driver’s license.