ZipRecruiter

Log In

1

Bdc Service Representative Jobs in Ohio (NOW HIRING)

Coughlin Automotive

BDC Service Scheduler

Columbus, OH · On-site

$17/hr

As one of Central Ohio's fastest-growing automotive groups, Coughlin Automotive proudly represents ... Schedule service appointments for customers across our dealership network * Communicate with ...

Coughlin Automotive

BDC Service Scheduler

Columbus, OH · On-site

$17/hr

As one of Central Ohio's fastest-growing automotive groups, Coughlin Automotive proudly represents ... Schedule service appointments for customers across our dealership network * Communicate with ...

Ferris Automall

BDC Agent

New Philadelphia, OH · On-site

$14 - $18.50/hr

Conduct sales department service tours * Stay informed about new products, features, accessories, etc., and their benefits to customers * Attend product and sales training as requested by BDC

REINEKE FAMILY DEALERSHIPS INC

BDC Representative

Lima, OH · On-site

$14.50 - $19.50/hr

A Business Development Consultant (BDC) plays a key role in recruiting new customers and ... Must have excellent customer service and a desire to help customers Ability to work well in a team ...

Ferris Automall

BDC Agent

New Philadelphia, OH · On-site

$14 - $18.50/hr

Conduct sales department service tours * Stay informed about new products, features, accessories, etc., and their benefits to customers * Attend product and sales training as requested by BDC

Ferris Automall

BDC Agent

New Philadelphia, OH · On-site

$14 - $18.50/hr

Conduct sales department service tours * Stay informed about new products, features, accessories, etc., and their benefits to customers * Attend product and sales training as requested by BDC

Performance Columbus

Automotive Service BDC Agent

Columbus, OH · On-site

$14 - $18.75/hr

As our sociable and helpful Service BDC Agent , you will identify and secure new leads while also maintaining positive and collaborative relationships with existing customers. In this role, you will ...

next page

Showing results 1-20

All JobsBdc Service Representative JobsBdc Service Representative Jobs in Ohio

Bdc Service Representative information

See Ohio salary details

$9

$17

$28

How much do bdc service representative jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for bdc service representative in Ohio is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.27 per hour, depending on experience, location, and employer.

How do BDC agents get paid?

BDC Service Representatives typically earn a combination of base salary and commissions or bonuses based on performance metrics such as appointment setting, lead generation, or sales support. Compensation structures can vary by dealership and may include incentives for meeting or exceeding targets, often complemented by benefits and sometimes a fixed hourly wage.

How many calls should a BDC agent make?

A BDC Service Representative typically makes between 50 to 100 calls per day, depending on the dealership's size and goals. Effective call volume combined with quality interactions helps generate leads and appointments, and agents often use CRM tools to track their outreach efforts.

What are BDC Service Representatives?

BDC Service Representatives (Business Development Center Service Representatives) are professionals who work in automotive dealerships or service centers. Their main role is to handle inbound and outbound calls, schedule service appointments, follow up with customers, and support the service department by ensuring customer satisfaction. They act as a bridge between customers and the service department, often using customer relationship management (CRM) systems to track communication and appointments. Strong communication skills, attention to detail, and customer service abilities are crucial for success in this role.

What are the key skills and qualifications needed to thrive as a BDC Service Representative, and why are they important?

To thrive as a BDC Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and telephone systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport with clients and effectively address their needs. These skills and qualifications are essential for maximizing appointment rates, enhancing customer satisfaction, and supporting dealership service operations.

What does a service BDC representative do?

A service BDC (Business Development Center) representative handles customer inquiries, schedules service appointments, and follows up on service needs for a dealership. They use phone, email, and CRM tools to communicate with customers and promote service offerings, often working closely with service technicians and managers.

What is the difference between a sales rep and a BDC representative?

A BDC (Business Development Center) Service Representative primarily handles inbound and outbound customer communications, scheduling appointments, and qualifying leads, focusing on customer service and lead management. A sales representative actively promotes and sells vehicles or services, often engaging in direct sales, negotiations, and closing deals. Both roles require communication skills, but sales reps focus on closing sales, while BDC reps support the sales process through customer follow-up and appointment setting.

What are the typical challenges faced by a BDC Service Representative, and how can they be overcome?

BDC Service Representatives often encounter challenges such as handling high call volumes, managing multiple customer inquiries simultaneously, and meeting appointment-setting targets. To overcome these challenges, strong organizational skills, effective communication, and proficiency with CRM software are essential. Additionally, staying updated on service offerings and maintaining a positive attitude when dealing with difficult customers can help ensure success in this fast-paced environment. Training and support from experienced team members are also valuable resources for new hires.
What are popular job titles related to Bdc Service Representative jobs in Ohio? For Bdc Service Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Bdc Service Representative jobs in Ohio look for? The top searched job categories for Bdc Service Representative jobs in Ohio are:
Bdc Service Representative jobs near you
Infographic showing various Bdc Service Representative job openings in Ohio as of July 2026, with employment types broken down into 2% Internship, 19% As Needed, 40% Full Time, 5% Part Time, 33% Temporary, and 1% Summer. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,723 per year, or $17.2 per hour.

Automotive BDC Representative

Buckeye Chrysler Dodge Jeep Ram FIAT Superstore

Shelby, OH • On-site

$14.25 - $19/hr

Full-time

Medical, Dental, Retirement

Re-posted 8 days ago

Job description

Buckeye Chrysler Dodge Jeep RAM Superstore is part of Mahalak Auto Group, a successful family-owned and operated dealership group since 1966, with a great number of existing, long-term employees. Our company's core focus is building relationships that last, with our employees, customers, and the community.
We are looking to add an outgoing and friendly BDC Representative to work in our Dealership's Business Development Center to answer potential customers' questions about vehicle prices, availability, etc., and to schedule appointments for them to meet with our dealership's sales team.
Ideal applicants will be well-spoken and courteous to ensure a positive impression is made on our current and potential customers. You do not have to close any sales!
We offer:
  • Competitive pay plan
  • 'Degrees At Work' Program!
  • Medical and Dental benefits
  • 401(k) Retirement Plan with Company Match
  • Christmas Club with Company Match
  • An awesome work schedule!
  • Professional, fun , and friendly work environment.
  • Career advancement

Responsibilities - BDC Representative:
  • Communicate effectively with Internet customers according to their preferred method of communication, whether by phone, email, or in person.
  • Follow the BDC process for making phone calls and setting appointments.
  • Check email frequently and respond to inquiries immediately and professionally.
  • Deliver messages intended for other departments promptly and communicate clearly.
  • Maintain an ongoing customer database to capture repeat business
  • Participate in phone campaigns like calling customers who have not been in for over a year
  • Project an enthusiastic and great impression of our dealership.
  • Provide excellent customer service
  • Establish individual sales and profit objectives
  • Other duties may be assigned

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.
Our 'DEGREES AT WORK' Program is Available Now through our partnership with Strayer University. Work in any number of other job positions while you earn your degree. This program pays 100% of the cost of tuition AND books up-front. **See Hiring Manager for details!
** The Degrees @ Work™ program is made available through the American division of Chrysler Automobiles, Strayer University, and Mahalak Auto Group. For more information email us at degrees@lowpaymentkings.com, or call (888) 785-7746.
Requirements
  • Automotive BDC or Sales experience is a plus!
  • Customer service, telephone/call center experience is a plus
  • Must be comfortable speaking on the phone and handling high call volume
  • An energetic and outgoing 'people person' who is motivated to succeed
  • Energetic and thrives in a fast-paced team environment
  • High school diploma or equivalent
  • Valid driver's license
  • Please upload your resume and complete the online assessment
  • Must be authorized to work in the U.S. without sponsorship and be a current resident.
  • Must pass pre-employment testing to include background checks, MVR, and drug screening

Apply