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Bdc Service Representative Jobs in Ohio (NOW HIRING)

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Bdc Service Representative information

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How much do bdc service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for bdc service representative in Ohio is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.27 per hour, depending on experience, location, and employer.

What is a BDC Service Representative?

BDC Service Representatives (Business Development Center Service Representatives) are professionals who work in automotive dealerships or service centers. Their main role is to handle inbound and outbound calls, schedule service appointments, follow up with customers, and support the service department by ensuring customer satisfaction. They act as a bridge between customers and the service department, often using customer relationship management (CRM) systems to track communication and appointments. Strong communication skills, attention to detail, and customer service abilities are crucial for success in this role.

What skills and qualifications are needed to thrive as a BDC Service Representative?

To thrive as a BDC Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and telephone systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport with clients and effectively address their needs. These skills and qualifications are essential for maximizing appointment rates, enhancing customer satisfaction, and supporting dealership service operations.

What are the typical challenges faced by a BDC Service Representative, and how can they be overcome?

BDC Service Representatives often encounter challenges such as handling high call volumes, managing multiple customer inquiries simultaneously, and meeting appointment-setting targets. To overcome these challenges, strong organizational skills, effective communication, and proficiency with CRM software are essential. Additionally, staying updated on service offerings and maintaining a positive attitude when dealing with difficult customers can help ensure success in this fast-paced environment. Training and support from experienced team members are also valuable resources for new hires.

What are popular job titles related to Bdc Service Representative jobs in Ohio?

For Bdc Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Bdc Service Representative jobs in Ohio look for?

The top searched job categories for Bdc Service Representative jobs in Ohio are:

Bdc Service Representative jobs near you
Infographic showing various Bdc Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,723 per year, or $17.2 per hour.

BDC Representative

REINEKE FAMILY DEALERSHIPS INC

Findlay, OH • On-site

$14 - $18.75/hr

Full-time

Posted 26 days ago

Job description

Business Development Consultant Job Description
Summary:
A Business Development Consultant (BDC) plays a key role in recruiting new customers and maintaining relationships with current customers. A BDC utilizes our online e-Leads program to assist customers in the search of a new vehicle through phone calls, email, and text.
Reports To: Business Development Manager
Job Duties:
Contact new and existing customers to discuss current sales promotions.
Set appointments for customers.
Collaborate with Sales team on appointments and customer needs.
Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our stores.
Follow up with customers to ensure satisfaction and to produce referrals.
Urge sales by being honest, persuasive, and taking initiative to get the job done.
Other duties as assigned.

Exemption Status:
Business Development Consultant is a non-exempt position. You are required by Federal and
State Law and by Reineke Family Dealerships to keep an accurate record of all hours you work
each day. Failure to comply with this requirement can result in disciplinary action up to and
including termination.
The dealership is an "at-will" employer, meaning that your employment has no specific term,
and that the employment relationship may be terminated at any time at the will of either party on
notice to the other. Nothing contained in your commission (compensation/pay) plan should be
understood to alter the nature of the at-will employment relationship or create a contract of
employment for a specific term.

Qualifications:
Must have excellent customer service and a desire to help customers
Ability to work well in a team-oriented atmosphere
Detail oriented and proficient with computers, email, smart phones, and the internet
1+ year(s) experience in customer service, sales, or related work
Basic Microsoft Office Suite knowledge - Excel, PowerPoint, Word

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