Enterprise Services Associate

We’re Social Mobile, one of the fastest growing technology companies in Florida. As a mobility solutions provider, we offer services critical to organizations that are looking to bring to market innovative mobile products. In layman’s terms, you ask? Well, we design, engineer, and manufacture unique mobile solutions that enable some of the most interesting companies in the world (some of which you likely use regularly) to bring smart solutions to market quickly and efficiently, and then we deploy and support these large-scale fleets of devices to make our client’s business operations even easier. 

Our clients come from diverse industries, many of which form the cornerstones of our modern society, including healthcare, retail, defense and food delivery. So, in a sense, working at Social Mobile means you’ll be helping to enhance and streamline the functioning of our everyday lives. 

Still reading? Well, here’s what WE’RE looking for. The ideal Social Mobile employee is someone who is accountable, can work independently or as part of a team, and has an interest in propelling innovative technology into the broader ecosystem. We’re looking for team members that will speak their mind, accept feedback, and continue to drive our growth.

If you think you fit the bill, and you’re curious to hear more, we’d love to see your application.

We are looking for an Enterprise Services Associate to join our growing team. It will be the primary responsibility of the Enterprise Services Associate to perform a wide range of warehouse functions including but not limited to: storing, organizing, staging, kitting, testing, activating, shipping, and logging client's devices within our pre-defined service level agreements. As a key team member, you will also assist the logistics department with general tasks including but not limited to: shipping, receiving, inspecting goods and materials, tracking shipments, and managing inventory. Also proving support with shipment rates, maintaining shipment paperwork, records and digital databases. 

Responsibilities:

• Utilize technical tools and systems for mobile device kitting, staging and provisioning.
• Utilize digital inventory management software and technical procedures to ensure on-time shipments and consistent inventory stock levels. 
• Use specialized equipment and software to receive returned devices, assess their condition, and accurately document their condition into technical databases.
• Prepares boxes for outbound shipments (packing, labeling, scanning, etc.)
• Checks and inspects inbound shipments for accuracy (quantity, condition, etc.).
• Record accurate updates on inbound/outbound tracking details daily.
  
• Loading, unloading, and picking, as required.
• Check, inspect, and log data into the appropriate inventory systems to reflect the quantity and condition of merchandise shipped and received.
• Create accurate shipping documentation and labels for domestic shipments.
• Review and handle assigned orders; carefully prepare and package orders for pickup/drop-off.
• Support department efforts for accurate and on time order fulfillment minimizing issues, complaints, and errors.
• Maintain consistent stock of internal supplies to fulfill orders (boxes, tape, bubble wrap, etc.)
• Assist team members in organizing and inventory of the warehouse.
• Performs additional related duties as needed.
• Employees will be required to adhere to Social Mobile's information security policies and procedures.

Qualifications: 

• High School Degree or GED
• At least one year of pick, pack, and ship of technical devices or related experience
• Team player with excellent customer service skills
• Strong communication skills both verbal and written; proficiency in English and Spanish preferred
• Sense of urgency and critical thinking skills
• Ability to respond effectively and in a timely manner to departmental needs
• Excellent organizational skills with a keen ability for detail
• Strong analytical and problem-solving skills
• Able to lift 30lbs

Nice to have:

• Knowledge of computers and smartphones preferred
• Knowledge of Android operating system preferred