Clinic Workflow Controller

Job Title:      Clinic Workflow Controller

Salary:             Starting at $21 per hour

Location:        Tustin

Openings:      1) Position Available

Position Purpose:

The Clinic Workflow Controller plays a crucial role in coordinating the daily operations and management of a healthcare clinic or medical facility and staff.

Core Duties and responsibilities, include but are not limited to:

• Provide supervision, support, and oversight to the staff on a day to day basis.
• Manage scheduling of clinic appointments/schedule and ensure efficient patient flow

• Consults with superior on a regular basis to keep her/him up-to-date on program performance and needs

• Oversight of staffing daily and monthly schedules, Time Off, and maintaining budgeted productivity

• Ensure all shifts are adequately staffed with competent individuals
• Work with management and staff to guarantee that all practice operations runs smoothly

• Understands workflows with the objective to meet clinic needs
• Pro-actively participates in creating and implementing improvements to achieve clinic needs
• Manages Provider schedule as needed
• Understands clinic workflow and EMR system
• Maintains daily clinic huddles
• Lead the day to day operation and coordination of patient care
• Leads the clinic to improve patient, provider and staff satisfaction
• Identifies opportunities to increase productivity, quality, safety, effectiveness and efficiency
• Develop a strong, collaborative relationship with the clinic Physicians, CMO and Management
• Provide excellent interpersonal communication, problem solving and conflict resolutions skills
• Manage PDSA’s to improve clinic workflows and quality
• Maintain a positive, supportive environment conducive to attaining high staff morale and job satisfaction.

*This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Education and Training:

• High School Diploma (college preferred).
• Medical Assistant Certificate from an accredited institution.
• Must have at least 3 years of experience as a Medical Assistant in a clinic setting.
• Bilingual: Spanish (Required)

Qualifications, Skills, and Experience:

• Minimum 3 years of related experience.
• Must excel in multitasking within a high-paced environment.
• Strong computer skills, acute attention to detail, confident and professional communication.
• Responsiveness to the needs of both internal/external stakeholders in a professional and personable manner are expected.
• Knowledgeable in general EMR/EHR systems is preferred.

 Families Together of Orange County (FTOC) is proud to be an equal opportunity employer.  FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.