Case Manager - Social Services

Job purpose

Under the supervision of the Program Supervisor, the goal of this position is to screen and enroll clients into appropriate social service programs. Provide comprehensive case management, advocacy, and information-referral services to clients. Maintain accurate and timely documentation of services. Maintain service related linkages with government agencies, private sector organizations and other community-based organizations.

Duties and responsibilities

• Provide excellent customer service to clients and assist clients with advocacy and community resources.
• Screen clients to enroll in the appropriate programs according to program eligibility and client needs.
• Collect appropriate documentation as it pertains to assessment requirements and enrollment.
• Provide case management to client by assessing their needs, develop service plan with client to help them move toward independence and self-sufficiency.
• Develop marketing materials, coordinate, plan and implement outreach activities; maintain and develop resource networks for the Social Service Department.
• Maintain accurate and timely documentation of services and outcomes in accordance with all agency regulations, standards, contractual guidelines and requirements.
• Submit accurate and complete service data and reports to Lead/Senior Case Manager and funding sources.
• Create development plan of strengths, development areas with supervisor.
• Maintain ongoing training opportunities as deemed appropriate to career track.
• Provide receptionist coverage, when necessary.
• Attend any necessary workshops and trainings, as appropriate or required
• Available to participate in outreach activities or agency-wide events, as requested.
• Other duties as assigned.

Qualifications

• Bachelor’s degree from an accredited university in the Social or Behavioral Sciences or a related field; (degree may be substituted with a minimum of two years’ experience in social services or a related social services field)
• knowledge of available community resources and understanding of the field of social service
• Bilingual, including ability to read and write, in one or more of the following language: English and Chinese, Vietnamese and/or Spanish is required.
• Good organizational skills and ability to work independently with a high degree of accuracy, attention to detail and conformity to procedure required.
• Good communication and interpersonal skills, including ability to coordinate and cooperate with others required.
• Available to work weekends if needed.
• Ability to interact with diverse population and develop good relations with individuals and families.
• Valid California Driver's license, auto insurance and available transportation.