Insurance Customer Service Representative

At Moore Family Agency Inc., we pride ourselves on our commitment to excellence and continuous growth. With over six years of experience with Allstate and a $14 million book of business, we've established ourselves as a reputable agency in our community. Our agency culture is centered around career development, teamwork, and recognition, ensuring that each team member feels valued and supported in their professional journey. As we focus on nurturing talent and shaping futures, we invite you to embark on an exciting career path with us.

We are seeking an Experienced or Entry-level Insurance Customer Service Representative to join our team. In this role, you will have the opportunity to learn and grow in the insurance industry while providing exceptional service to our clients. You'll work closely with our service manager and experienced team members to develop your skills and contribute to our agency's success.

Apply Today! Join us at Moore Family Agency Inc. and kickstart your career in the insurance industry today!

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Bonus Opportunities

Work-Life Balance

Evenings Off

Weekends Off

Holidays Off

Career Growth Opportunities

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Professional Work Environment

Team Building Activities

Equipment Provided

Office Snacks and Coffee

Monthly Health Stipend

Rewards & Recognition

Paid Sick Leave

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
• Ensure consistent and prompt communication with clients to address their needs and concerns to ensure retention standards.
• Address the clients concerns carefully, clearly, and professionally.

• NO PREVIOUS EXPERIENCE REQUIRED.
• An insurance license is required for the position, but not required to apply.
• Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
• Candidate must have basic computer software knowledge. This includes being proficient in Microsoft Office Suite. Agency Management System (AMS) is a BONUS.
• Act as a dedicated team player, fostering collaboration and supporting colleagues in delivering excellent service to clients.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.