Full Time CSR

POSITION: Full-Time Customer Service Representative
SCHEDULE: M-F 7:30a-2:30p with 30 minute lunch, Saturday 7:30a-12:00p, estimated 32-37 hours per week
QUALIFICATIONS: 

• Must have excellent customer service skills, cash handling, and great attendance record. 
• Banking experience preferred but not required. 
• Must have the ability to learn software programs, internal policies & procedures, and be accurate and confidential. 

BENEFITS: 401(k) match, employer contribution to medical plan premium and HSA account, free life insurance, immediate paid time off.

POSITION DESCRIPTION:
Customer Service Representatives (CSRs) are often the first point of interaction for customers.  They enjoy people, are naturally friendly, have a positive attitude, and are able to handle detailed work.  These attributes help the CSR build a relationship with our customers.  As a member of the front-line customer service team, CSRs must be able to listen to customers’ needs and satisfy those needs with appropriate bank products or personnel.  In addition, a CSR I have attained full proficiency of all teller duties and has the experience to train and assist less experienced Tellers.

PRIMARY DUTIES: 

• Demonstrate good risk management decisions, including displaying good judgement and solid knowledge of guidelines for fraud prevention and robbery.
• Use knowledge and experience to assist less experienced Tellers with questions and further training.
• Handle incoming mail transactions, stamping mail daily and taking to post office.
• Answer incoming telephone calls and transfer to the appropriate person if needed.
• Answer more complex customer inquiries regarding interest rates, service charges, account histories and researches and/or refers customer to proper department if necessary.   
• Assist customers with routine transactions such as deposits, withdrawals, and transfers.
• Accept loan payments and advances, verify amount and account to apply to, issue receipts as needed.
• Completes wire forms and moves the transaction to the next step in the process.
• Complete and log night deposits.
• Identify counterfeit currency.
• Process customer orders for cashiers’ checks and personal/business account checks.
• Maintain appropriate logs:  cashier’s checks, cash, money orders, CTR’s and etc.
• Ensure teller station is properly supplied, count and roll change.
• Buy and sell currency to and from the vault as necessary, while ensuring that teller drawer cash limits aren’t exceeded.  Balance teller drawer daily.
• Balance the vault.
• Offer Notary Services.
• Assist customers with internet banking issues including password resets and bill pay questions.
• Verification and authorization of internet banking access.
• Open/Close basic accounts, completing the appropriate paperwork and disclosures.
• Process teller transactions and proof images.
• Rent, surrender, and admit customers to safe deposit box vault and assists with entry to box.
• Understand bank products and services and cross-sell them to bank customers.
• Complete training required by management.
• Complies with BSA/AML training and reports all suspicious activity to BSA officer.
• Compliance with all bank policies and regulations.
• All other duties as might be assigned to you.

NOTE:  This job description does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
 

Equal Opportunity Employer: Minority/Female/Disability/Veteran