Office Manager

Office Manager

Provides exceptional customer service to all Joe Hudson’s Collision Center (JHCC) customers, on the phone, in person, and throughout the entire repair process. Supports the location with administrative duties.

Essential Job Functions:

• Greet all customers in a timely, friendly, and professional manner.
• Answer all phone calls consistently within three (3) rings and communicate all phone messages immediately to the correct contact.
• Maintain broad knowledge of insurance partner requirements regarding authorizations, billing, and load level process.
• Monitor and follow up on all DRP assignments, which includes but is not limited to, assignments, estimate/repair appointments, capturing the rates of assignments, and maintaining logs.
• Maintain all paperwork related to the customer’s vehicle, including authorization for repairs and estimates.
• Coordinate and document any towed vehicles.
• Comply with all daily invoicing, payments, receipts, and deposit guidelines.
• Confirm all monies before delivery.
• Follow up on all AR over ten (10) business days.
• Review, correct and/or approve hourly employee time clock punches daily.
• Complete Customer Satisfaction Calls and forward results to the Location Manager.
• Comply with all JHCC safety rules, guidelines, and standards.
• Ensure lobby and waiting area are maintained and professionally presentable for customers at all times.
• Perform other duties as assigned to successfully meet the needs of the business.

Necessary Knowledge, Skills, and Abilities:

• Strong computer skills and aptitude to learn new programs.
• Exceptional communication skills, oral and written.
• Ability to read and understand the basics of repair instructions, written estimates, and work orders.
• Outstanding organizational and multi-tasking skills; adapts easily to a fast-paced environment.
• Personable, friendly demeanor with a solid customer service approach to internal and external customers.
• Well-groomed, professional appearance.

Education and Experience Requirements:

• Prior clerical office experience preferred.
• Prior customer service experience preferred.

Work Environment and Physical Demands:

• Climate-controlled professional office environment.
• Requires long periods of sitting while working at a desk.
• Requires the use of standard office equipment (i.e., computer, copier, scanner, etc.)
• May required moderate standing, walking, bending, or stooping.
• May require occasional lifting of up to 20lbs.

**PLEASE APPLY TO BE CONSIDERED**