IT Support Specialist

About Brothers International Food Holdings, LLC:

At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit and fruit juice concentrates to a number of Fortune 100 food companies. Our Consumer Packaged Goods (CPG) division includes Brothers-All-Natural, the #1 Freeze-Dried Snack Brand, and also produces private label freeze-dried fruit snacks for some of the leading retailers in the US.

Headquartered in Rochester, NY, with offices in Florida and China, we are an innovative global leader in the food industry. We take pride in our commitment to excellence, sustainability, and the well-being of our communities. If you are interested in becoming part of a fast-growing, dynamic team environment, read on!

Why Brothers International?

• Innovation: Be part of a company that values creativity and encourages innovation in the ever-evolving food industry.
• Team Collaboration: Join a collaborative work environment where your ideas and contributions are recognized and celebrated.
• Global Impact: Contribute to a company with a global presence, making a difference in the lives of people worldwide through our diverse range of food products.

Position Summary:

Join our dynamic team and be a part of a company dedicated to making a positive impact through delicious and nutritious food offerings. As the IT Support Specialist, you will play a vital part in the day-to-day IT needs for the company, including ongoing IT, maintenance, asset tracking and employee training on basic IT functions and requirements. The ideal candidate will have a strong interest in IT systems and a willingness to learn and grow in a collaborative environment.

Essential Duties and Responsibilities:

• Provides first-line technical support to on-site and remote users via phone, email and in person.
• Oversees the daily performance of computer systems. Modifies configurations, utilities, software default settings, etc. for workstations as necessary.
• Deploys new and replacement equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Ensures end user satisfaction, accuracy, and timelines are all met.
• Maintains asset tracking records and works with IT Manager to develop and manage equipment replacement schedule.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Develops training materials and procedures, and trains users in the proper use of hardware or software.
• Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.
• Coordinates network coverage with IT Manager. Occasional night and/or weekend work may be required.
• Other duties as assigned.

• 2 years of relevant technical experience
• Proficiency in various operating systems (Windows, macOS, Linux)

Required Skills

• Excellent computer skills; ability to rapidly learn new computer systems
• Organization skills and exceptional attention to detail
• Pleasant and professional demeanor in all client and internal communications.
• Ability to communicate effectively verbally and in writing as appropriate for the needs of the audience.
• Intellectual curiosity and desire to grow within the field of IT.
• Adaptability, and ability to stay current with the latest trends and best practices in technology.

Brothers International is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.