Senior Branch Manager

Senior Branch Manager Opportunity at Stanford Federal Credit Union!

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4 billion company with a global reach of over 86,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

Who YOU are:

The Senior Branch Manager assumes responsibility for directing and for administering the operational efforts of two branches; follows established policies and procedures; oversees provision of business development within branch and a full range of services for current and prospective members; ensures that members are promptly and professionally served; trains, directs, and supervises branch staff. The Senior Branch Manager also provides leadership and guidance to the Assistant Branch Managers. This role requires contact with and direct reporting to the Director of Retail Banking.

• Strong Financial Services Operations, Compliance and Regulatory experience. Six plus years related experience and/or training, or equivalent combination of education and experience.
• Interpersonal, leadership, and supervisory skills.
• Strong knowledge of credit union products, services, and industry standards.
• Notary license or the ability to obtain a Notary license within 90 days of hire date.
• Solid understanding of branch operations and functions, which include account administration, deposit, trust, and individual retirement accountants (IRAs); consumer lending, cross- selling, and business development.
• Strong sales/service and leadership. Establishes good working relationships with personnel, colleagues, members, and management.
• Ensure that branch transactions and growth are consistent with established objectives, which include loan, checking volumes, and membership.
• Ability to operate related computer applications and related business equipment.
• Strong verbal/written communication skills. Has attention to detail.
• Ability to maintain an effective and efficient workflow.

What YOU’LL do:

• Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, monitoring staff performance, coaching, training, assuring compliance with regulatory requirements and organizational mission, values, and policies. Appraise performance and provide recommendations for staff compensation, promotion, and termination as appropriate.
• Ensure that personnel are well trained in all phases of their respective positions. Complete orientation of new employees in overall branch procedures. Perform cross-training, as necessary. Conduct security training. Monitors and responds to member feedback within established service level agreements.
• Track individual progress, and annually conduct performance appraisals for all branch employees. Conduct monthly coaching and staff development for all branch employees. Formulate and implement corrective actions, as necessary. Recommend promotions for employees, as appropriate. Provide leadership training to employees seeking management opportunities. Ensures that branch achieves assigned production and member experience goal expectations.
• Ensures members' requests and questions are promptly resolved. Handles members' complaints. Ensures members are informed of company services and policies. Counsels’ members regarding their financial needs and services requested. Manages the relationship with high profile clients. Partners with Relationship Managers on community involvement and SEG opportunities.
• Assume responsibility for the effective and efficient performance of branch operations. Maintain and manages proper cash controls and operations including but not limited to cash limits, cash shipments and negotiable items. Balances all branch transactions, at the closing of each day. Provides approvals and overrides for transactions within policy guidelines.
• Fill in and perform duties in branch positions, as necessary.

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Quarterly incentives up to 10% of your salary (based on position)
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Up to $500 per year in health/fitness benefits
• Employee recognition program with cash incentives
• Commute benefits up to $900 per year
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 10 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions.

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions.

Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.