Spa Front Desk Concierge

Evara Beach Spa

Fort Lauderdale, FL

$16 Hourly
Full-Time

Job Description

Join Our Team

We are looking for individuals that strive for excellence and are highly motivated team players. The Spa Concierge plays a key role in the arrival and departure experience of all spa guests. They arrange spa appointments while greeting and accommodating guests and respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort.

The ideal candidate will have at least one year of Spa experience, preferably within luxury spas. The applicant must have excellent communication, computer/telephone skills and a strong work ethic. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

Spa Concierge Responsibilities

Greeting and assisting guests
Scheduling appointments and answering phones and emails
Checking guests in and out and ensuring the accuracy of all transactions
Maintaining a beautiful spa, retail space, and reception area
Membership, spa boutique, and product sales
Provide education to guests regarding our Spa story, our spa boutique products and items, and our treatments offered for optimal results
Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
Willingness to work as a team player to proactively support the spa’s needs
Attention to detail in all aspects of spa coordinators responsibilities

Qualifications

Spa Concierge Requirements

Minimum high school diploma.
Self-motivated
Reliable, punctual, passionate and goal-driven
Professional, team player
Drug/alcohol free
Articulate speaker with an ability to multitask
Combined education and previous customer service / administrative and retail experience is strongly desired

Benefits: