Help Desk Technician

Position: Help Desk Technician

Location: District of Columbia - 5 Days Onsite

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Help Desk Technician to join their team. Please contact us today to discuss this opportunity!

Job Responsibilities:

Resolve computer support problems reported to the IT Help Desk

• Provide first- and second-tier support for all users with hardware, software, and application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Use advanced troubleshooting skills to provide prompt resolution of IT help desk cases.
• Act as a liaison between end users and internal support staff to assure accurate problem interpretation. Maintain communications with end users during the problem resolution process. Participate in projects as needed and promote the direction and vision of the IT department.
• Create new users in multiple IT systems (Active Directory, Exchange, Teams, SharePoint etc.).
• Interfaces with various vendors to resolve systems/applications and network issues.
• 24x7 availability to provide as needed emergency support.

Server and Network Administration

• Perform server administration duties as needed using applications such as Active Directory, Office 365, Teams, SharePoint, Azure, Windows servers, VMware and NetApp.
• Assists in the monitoring of server applications, services, and resources to ensure efficient operation.
• Interface with ISP vendors to install and repair wide area network facilities.

Training, Documentation, and Quality Improvement

• Provides training to end users for software/applications and devices such as office phones, laptops, desktop PCs, printers, copiers, and mobile devices.
• Provides IT orientation to new staff hires upon their arrival.
• Develops and maintains documentation on IT procedures and resources.
• Assess needs and processes and make improvement suggestions; assist with implementation.
• Review and recommend modifications of procedures with senior IT staff.

ESSENTIAL SKILLS AND EXPERIENCE:

• A minimum of three (3) years experience with Windows Server administration (Active Directory, Exchange, SharePoint) and Windows desktop support (Windows 10/11), including Microsoft Office applications, Teams Adobe Creative Suite, printer and copier hardware support.
• Strong customer service skills, proven problem-solving and troubleshooting ability. Maintain established documentation patterns.
• Experience with cybersecurity tools, patching, data backup/disaster recovery software, network server software, virtual private networks (VPN).
• Self-starter, great interpersonal skills and excellent written and verbal communication. Must be a team player. Effective organization skills and customer service oriented; should possess superior problem-solving skills consistent with his/her responsibilities.

Why Choose Addison Group?

A leading provider of professional staffing and search services, Addison Group distinguishes itself through exceptional delivery, specialized knowledge and strong relationships. Addison enables ideal connections between talented professionals and dynamic businesses. National practice areas include Administrative & HR; Engineering; Finance & Accounting Contract; Finance & Accounting Executive Search; Financial Services; Healthcare and Information Technology. Addison is an Inavero's 2012 Best of Staffing winner for both Client and Candidate service. www.addisongroup.com

Why choose Addison Information Technology?

Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

Permanent Employment: Many of Addison's Information Technology job openings lead to potential permanent employment

Connections: You connect directly with hiring managers from renowned organizations

Options: You are presented multiple employment options near your home

Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.