Help Desk Technician - Technology Department

Job Description

Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures. Regularly working 8 AM to 5 PM, Monday through Friday or as requested by the Supervisor. This position is full time, hourly, and nonexempt.

Duties

• Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN)
• Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions
• Installs, configures and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
• Performs and/or oversees software and application installation and upgrades
• Maintains site licenses for department/organization
• Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
• Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties
• Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems
• Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network
• Assists personnel of other departments as a computer resource
• Provides computer orientation to new and existing company staff
• Must maintain high performance in all measured Key Performance Indicators (KPIs)
• Perform other duties as assigned by Team Leader or Vice President

Qualifications

• Ability to communicate technical information to nontechnical personnel
• Ability to install, configure and maintain personal computers, networks and related hardware and software
• Have knowledge of computer and/or network security systems, applications, procedures and techniques
• Ability to identify and resolve computer system malfunctions and operations problems
• Have skills in organizing resources and establishing priorities
• Have excellent verbal and written communication skills
• Ability to learn and support new systems and applications

Education and Experience - Industry credentials or work experience equivalent preferred. 1-2 years help desk experience preferred.

Physical Requirements - This position requires the employee to be seated the majority of the work time.

Note: The statements herein are intended to describe the general nature and level of work for the designated position. The statements are not a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment, do not eliminate your "at-will" status in anyway, and are subject to change at the discretion of National Benefit Services, LLC.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, gender identity or expression, affectional or sexual orientation, disability, nationality or sex.