Emergency Service Coordinator (ESC)

Join CRBR as an Emergency Service Coordinator (ESC) and play a critical role in responding to real-time fire and flood emergencies. The ESC is tasked with utilizing CRBR’s services, demonstrating strong situational awareness, and adopting a sales mentality. This position requires immediate response to emergencies, contact with property owners, and effective sales of remediation services. Additionally, the ESC is responsible for identifying and leveraging lead-generating platforms to consistently generate business. If you are a self-motivated individual with community ties, we want you on our team!

Job Duties:

- Available 24/7 to respond swiftly to local emergencies.

- Provide quick response times to calls within the designated geographic area.

- Respond to emergency property situations and all generated leads.
- Educate consumers on products or services.
- Monitor and interpret lead sources, including emergency notification systems.
- Establish and maintain relationships with local emergency response agencies and the community.
- Log job activity in the CRM system.
- Collaborate with teammates and other branches, maintaining a positive and professional attitude.
- Advocate for customer service both internally and externally.
- Establish strong working relationships with Management, Production, Competitors, and Industry Vendors.
- Submit accurate and timely paperwork according to CRBR's policies.
- Adhere to CRBR's Vehicle Responsibility policy if issued a company vehicle.
- Maintain professionalism at social events, understanding the event's purpose and acting accordingly to develop relationships and secure business.

Physical Demands:

- Regularly required to talk for extended periods, hear, and comprehend.
- Frequently required to stand, walk, use wrists, hands, fingers, handle or feel, and reach with hands and arms.
- Occasional lifting of office/event products and supplies up to 50 pounds.

Qualifications: Requirements:

- Knowledge of the industry is a plus.
- College degree is a plus, especially in Sales/Marketing/Business.
- 5+ years of working knowledge and a successful track record in sales and marketing.
- Flexibility for meetings or emergency response.
- Ability to stay in the "on-call" mentality.
- Working knowledge of Microsoft Office and CRM Software.
- Well-organized with the ability to keep an updated calendar.
- Ability to develop creative out-of-the-box solutions to problems.
- Professional demeanor, language, and appearance.
- Self-directed learner with the initiative to diagnose learning needs, formulate learning goals, identify resources, choose and implement learning strategies, and evaluate knowledge.
- Strong communication skills both internally and externally.
- Clear communicator to customers and conscious of over-promising.
- Ability to build solid long-term business relationships.
- Empathic to the nature of the business and its customers.

Work Environment:

- Professional, fast-paced conditions, including office and field environments within assigned territory.
- Prolonged sitting, standing, walking in the car, office, or event/job site.
- Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.