SITE COORDINATOR & CASE MANAGER

TITLE: Site Coordinator & Case Manager

AREA: Operations

PILLAR: Economic Pillar

REPORTS TO: Program Manager

STATUS: þ Full-time o Part-time

CLASIFICATION (FLSA): þ Exempt o Non-Exempt

GENERAL DESCRIPTION: Coordinating and overseeing the Youth Build implementation on-site and case management to develop strategies to assure retention and help students with program participation and personal growth.

TASKS AND DETAILED WORK ACTIVITIES:

1. Implement program curriculums coordinate trainings and ensure quality program implementation.
2. Develop strategies to assure participant retention, and help with students’ adaptation to a working environment.
3. Coordinate with community schools to ensure sufficient recruitment for the program.
4. Assess of needs and social-emotional well-being of the youth and design the strategies to support them in achieving their goals, including the initial retreat.
5. Work with the Youth Build Program Coordinator to ensure full compliance with participant attendance, class performance, and required assessments.
6. Facilitate the psychoeducational program and promote the program inside and outside the community.
7. Case management to support and monitor youth in maintaining focus on goals and overcoming any challenges in job retention and educational pursuits.
8. Develop a comprehensive academic and social-emotional support plan for students that includes overseeing the Mental Toughness course and coordinating with emotional support programs.
9. Write program reports and elevate red flags on compliance.
10. Collaborate and participate in organizational events and develop schedules with practical training sites.
11. Perform any other task requested by the supervisor.

SUPERVISORY RESPONSIBILITIES:

• Determine schedules, sequences, and assignments for work activities, based on work priority and skill of personnel.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Identify the developmental needs of others, developing formal educational or training initiatives, such as coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Confer with personnel, to coordinate work activities, resolve employee grievances, or identify and review resources needed.
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
• Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.

EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED:

• Bachelor’s degree in social work, psychology, education, sociology, or related field. A master’s degree in a related field is preferable.
• One (1) or more years of experience working with communities, students, or adolescents.
• Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Communicating with Supervisors, Peers, or Subordinates — providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Coordinating the Work and Activities of Others — getting members of a group to work together to accomplish tasks.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Making Decisions and Solving Problems — analyzing information and evaluating results to choose the best solution and solve problems.
• Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Monitor Processes, Materials, or Surroundings — monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

• Individuals may need to sit or stand as needed. The position may require walking primarily on a level surface for periodic periods throughout the day. May reach above shoulder height or below the waist and lift as required to file documents or store materials throughout the workday must be able to lift 15 pounds and use proper lifting techniques.
• Standing or sitting and speaking or listening are regularly required. Ability to use common office equipment such as computers, facsimiles, printers, calculators, etc. You are frequently required to drive motor vehicles.

DISCLAIMER:

• The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.