Credit and Collections Specialist

Imagine Staffing Technology

Getzville, NY

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

Job Profile

Job Title

Credit and Collections Specialist

Location

Getzville, NY

Hire Type

Contingent

Hourly

$24

Work Model

Onsite

Contact Phone

(716)-256-1254

Contact Email

klubberts@imaginestaffing.net

Nature & Scope:

Positional Overview

Are you a detail-oriented professional with a passion for delivering exceptional customer service experiences? Join our client’s team as a Credit and Collections Specialist and be at the forefront of their commitment to customer satisfaction! As a vital member of their organization, you'll have the opportunity to engage with clients, address their inquiries, and ensure their needs are met promptly and effectively. With a focus on building strong relationships and providing personalized support, you'll thrive in this collaborative environment where your expertise and dedication are valued. If you're ready to make a meaningful impact and grow your career in a dynamic setting, apply now and become an integral part of our success story!

Role & Responsibility:

Tasks That Will Lead To Your Success

Review delinquent account records and contact customers regarding overdue amounts.
Maintaining positive customer relationships to encourage additional growth.
Review and resolve credit hold
Investigate and escalate customer complaints and billing discrepancies for resolution.
Strong analytical skills
Ability to work independently, determine priorities and meet critical deadlines.
Self-motivated with the ability to question current workflow processes for effectiveness and efficiency, making recommendations to enhance the collection process.
Ability to manage multiple projects simultaneously and work in a fast-paced environment.
Promote strong collaborative relationships between the Collections team and all other internal teams especially Sales, Accounts Receivable and Customer Service.
Use collection metrics to monitor success and recommend adjustments to the collection strategies when appropriate.
Provide timely and accurate monthly reporting of results including the identification of fluctuations and variances and the recommendation of corrective actions.
Other duties as assigned

Skills & Experience:

Qualifications That Will Help You Thrive

Associate’s degree or equivalent from a two-year College or technical school; or two to five years related business experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Manufacturing software; Spreadsheet software, advanced Excel skills and Word Processing software. SAP experience a plus.