Sr. Manager, Consumer Titles

This job is on-site in Englewood,, Colorado

We are looking for an energetic and talented professional to join our team as a Senior Manager for Title Processing. As a Credit Union Service Organization (CUSO), our dynamic and fast-paced work environment depends on operational excellence, innovation, and collaboration. This helps us achieve high quality and exceptional member service. The Senior Manager, Title Processing will lead our talented Titles team of Title Processers. This role will play a key role in planning and implementing business initiatives that support overall business objectives. The Senior Manager, Title Processing will maintain partner credit union relationships, support their team in providing excellent member service, and strive to meet service level agreements (SLAs).

About S3:

We are excited to share that S3 was named a Top Workplace of 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

S3 STAR Values:

• Service
• Teamwork
• Attitude
• Results

Department: Consumer Servicing

Reports to: Director, Consumer Lending

Direct Report: Assistant Manager, Title Processing, Title Processors, Service Support Specialist

Location: Englewood, CO office

TOP JOB RESPONSIBILITIES:

• Evaluate daily and monthly reporting and analytics, recognizing trends, opportunities, and implementing strategies for improved performance.
• Responsible for the training, development, performance, and coaching to help maintain a positive employee experience.
• Drive successful performance of employees; address performance issues and ensure employee relations are resolved timely.
• Develop and support testing initiatives related to core systems, upgrades, updates, and process enhancements.
• Create and facilitate strategic, partner, and team meetings related to projects, initiatives, and process enhancements.
• Manages and monitors all consumer title processing functions to include dealer documentation review, lien releases, vehicle title processing and member service.
• Back-up to Director

Other responsibilities and opportunities: up to five bullets

• Accountable for managing routine audits that tie back to SLAs.
• Researches and resolves any consumer title processing compliance issues.
• Responsible for providing updates and visibility to any roadblocks or challenges to the credit union partners and creating solutions for positive member results.
• Review and manage department budget to remain within target and achieve goals.
• Conducts interviews, provides candidate feedback and makes offer recommendations.
• Additional job-related projects and duties as assigned by management.
• Ensure timely updates to SOPs that outline production steps and keep current versions available in the SOP library (S3 University).
• Review and provide recommendations related to process improvement while executing initiatives.
• Ability to work flexible hours as needed.

CORE COMPETENCIES:

• Knows the Business
• Coaches and Develops
• Manges Performance
• Practices Accountability
• Foster a Positive Employee Experience

QUALIFICATIONS & SKILLS:

• Bachelor’s degree in business, finance or related discipline, preferred.
• 5 years of management experience focused on Consumer Title Processing preferred.
• 8 years of experience in consumer servicing, demonstrating Leadership responsibilities with proven performance, with credit unions preferred.
• Strong knowledge of State and Federal laws pertaining to the consumer lending industry (i.e., ECOA).
• Must be able to quickly adjust to shifting priorities and act with urgency.
• Proven ability to create out of the box solutions for complex or unusual situations.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong communication skills, both verbal and written.
• Excellent customer service skills.
• Excellent analytical skills; reviewing, recognizing trends, successes, and opportunities.
• Positive attitude and team oriented.

FLSA: Exempt

PERKS AND BENEFITS:

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program
• Salary Commensurate with Experience with a range of $95,000-101,000

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations. Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Occasionally: Perform basic mathematical computations. Project planning and execution.

Frequently: Perform advanced or non-routine mathematical computations. Works independently, little supervision needed. Compile, copy and compare information. Analyze and compute information. Problem solving and critical thinking. Exercise good judgement/reasoning and resourcefully solve routine problems. Handle confidential/sensitive information. Facilitate meetings; speak to groups.

Constantly: Effectively communicate verbally and in writing. Comprehend materials and follow instructions. Organize and handle multiple tasks and prioritize. Motivate, lead, influence and collaborate with others both internally and externally. Exhibit excellent customer service skills.

Physical Requirements-

Occasionally: Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Stoop, kneel, crouch or crawl. Use hand/fingers to handle and feel.

Frequently: Sit- Remaining in a seated position for long periods of time.

Constantly: Use hands/fingers for repetitive keyboard & hand motion. Speak coherently.

Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.

Internal/External Interaction- Occurs occasionally with periods of high volume.