Head of Marketing Operations
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.
EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded!
Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time.
About You:
- You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
- You CARE deeply for your customers. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
- You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
- A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
- You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
- You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
- INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.
If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.
Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.
Head of Marketing Operations
EDH is looking for a Marketing Operations Leader to establish and scale this critical function. This highly visible and strategic function is responsible for building and managing the marketing stack and process design that helps us effectively scale our cross-channel campaign delivery for consumer activation and b2b demand generation.
Responsibilities and Duties
- (Leader) Lead, mentor and guide the marketing operations team including campaign design & delivery, digital & print delivery automation, reporting and project management
- (Data) Manage key marketing data uploads, feeds and integrations, including understanding of purpose, accuracy, and integrity
- (Strategy input) Work collaboratively with the marketing team to strategically build and execute marketing plans that deliver against organizational strategies
- (Campaign delivery) Work across marketing, client and commercial teams to accurately build, validate, test and implement effective programs and campaigns
- (Technical requirements/build) Collaborate with stakeholders to implement customer lifecycle journeys, campaign forms, landing pages, emails, and other technical integrations critical to the marketing engine and drive continuous improvement
- (Technical requirements/build) Manage execution across a variety of channels, including digital, email, print, etc.
- (Tool selection) Own the marketing technology stack including vendor selection, integrating them into existing systems and processes, and training the marketing team to use them
- (Measure & adjust) Continually analyze marketing and member data, develop insights, refine campaigns and/or present recommendations on areas for improvement and optimization
- (PM & process) Develop and oversee complex processes, demonstrating strong organizational skills and attention to detail to ensure seamless execution
Key Qualifications:
- 7+ years of working in a marketing operations role; 3 or more as the leader of the function.
- Experience managing people with a track record of building high performing teams and developing teammates' capabilities.
- Deep knowledge and expertise across various marketing channels esp. email and print
- Understanding of US healthcare compliance, including HIPAA, PHI and PII requirements a plus. Experience in Financial Services, Healthcare, or other relative industry that has emphasis on data privacy, a must.
- Track record of implementing process design and tools to enable scale
- History of successful cross-functional collaboration to get what's needed from other teams while also delivering against their expectations and building bridges in the process.
- Exceptional written, verbal, and visual communication abilities, across a wide range of formats (e.g., narrative, slide decks, visual)
- Strong attention to detail and ability to consistently meet deadlines.
- A deep, genuine curiosity for the business and how it works and a passion for healthcare.
- Possess a "find a way" attitude and are team-player
- Ability to identify gaps or areas of improvement in our overall processes
- Have worked in start-up environments or fast paced organizations
Benefits:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Remote workplace
• Short & Long-Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave
Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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