Property Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Property Manager role is a very fast-paced, hospitality-focused, community association, and rental management position, in a resort environment. The position works closely with the Senior Property Manager to deliver the Vail Resorts mission of Experience of a Lifetime to owners, guests and commercial tenants. Success in this position includes strong financial performance, well-maintained properties and satisfied boards, homeowners and guests. A successful candidate will be able to demonstrate an ability to work through multiple, complex issues with multiple stakeholders simultaneously - sometimes with competing interests and priorities. Candidate must be energized by working in a complex, demanding and dynamic environment.  No two days look the same in community association management. 

Job Responsibilities:

• Ensure consistency in deliverables of budgeting, financial analysis, capital planning, and contractor/vendor coordination and property inspections for multiple associations.
• Daily, weekly, and monthly reporting on property work orders.  Ensuring proper billing to each association or department.
• Coordinate work order billing with HOA Finance and association boards to ensure accuracy.
• Provide exceptional service to boards, homeowners and guests, quickly addressing feedback in a professional and complete manner.
• Consistent task and project tracking, follow through and progress reporting to key stakeholders.
• Build and maintain relationships with homeowners, boards and associations.
• Support executive board meetings, annual members' meetings and special meetings.
• Support further development of a collective team and systems that build and maintain relationships with homeowners, boards and associations.
• Foster and reinforce partnership between critical internal departments, especially Engineering and Rental Operations Management
• Champion quality standards in all areas of the business with team and Homeowners.
• In addition to COA budgets, oversight of corporate budgets, P&L reviews, variance reports and forecasts for multiple company business units.  Weekly and monthly financial reporting to COA Boards
• Oversee capital projects for company owned assets, and support the capital process related to COA assets as appropriate.
• Primary interface between Jackson Gore Owners Association, Solitude Day Lodge Association, Solitude Lots Group, and Okemo Mountain Resort / Vail Resort operations.
• Learn and administer all owner privilege programs
• Learn and administer all RCI activity for owners
• Distribute Rental Management Agreement (RMA) annually
• Create and distribute interval calendars annually
• Monitor RMA space holds Maintain accuracy on owner information in all systems
• Perform quality inspections on individual units daily
• Learn and administer space available (Space A) program
• Attend all owners meeting
• Assist Front Office Manager in front desk staff training
• Learn and be familiar with owner declaration/bylaws and RCI policies and procedures
• Develop and present owner service portion of orientation program
• Participate in Manager On Duty as required
• Exercises use of discretion and independent judgment with respect to department operations: assists with the operation of the department from an administrative level: has authority to interpret and implement policies and procedures of the department. 

Job Requirements:

• Expertise in PMS
• Strong financial skills
• Exemplary guest service skills
• Strong training skills
• Microsoft Excel and Word
• Strong interpersonal skills
• Strong team orientation
• Ability to effectively communicate over the phone
• Ability to spend long period seated at a desk
• Ability to access information from a computer
• Ability to work at a computer for extended periods
• Ability to work weekdays , weekends and holidays
• Ability to lift 25lbs
• Minimum 3 years of related experience
• Valid driver’s license

The expected pay range is $55,000 - $74,930 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  501357
Reference Date: 04/24/2024 
Job Code Function: Property Management