DESKTOP SUPPORT SPECIALIST

DESKTOP SUPPORT SPECIALIST

1 Year Plus Contract

SAN JOSE, CA

Work For The Best!! Our client is in need of a high energy, polished Desktop Support Specialist

Description

• The Desktop Support Specialist will provide technical support for internal users, Executive Leadership, Board members, Board of Governors, and affiliated vendors.
• ​The Desktop Support Specialist will provide assistance to end user request and incidents via email, telephone, remote connection, and at the user's desk side.
• The Desktop Support Specialist must have a strong problem-solving aptitude along with the ability to give clear and detail instructions.
• The Desktop Support Specialist must possess the ability to collaborate and communicate with technical and non-technical departments across the organization for incident resolution and task request.
• The successful candidate in this role must exhibit the ability to work independently and as part of a team while prioritizing multiple request, and will provide support for multiple computing devices, Active Directory Users and Computers, Active Directory infrastructure components, Windows servers, services and applications, mobile devices, and IP phones.
• Responsibilities also include resolving customer reported problems, install hardware and software, and provide general IT support services for user reported problems.

POSITION RESPONSIBILITIES:

• Responds to service tickets, updates, resolves, and adapts to adjusted service schedules for customer priority and team assigned tickets.
• Orients and trains users in use of hardware/software when needed.
• Records all support activities, progress, actions, and status tasks within the ticketing system and ensures that ticket response and resolution meet current department service level targets.
• Assists with the on-boarding and off boarding (new agreement engagement) of new users.
• Monitors and responds quickly and effectively to VIP requests received through the ticketing system and/or direct mobile support line.
• Provides exceptional customer service through consulting, installation, support, training, and troubleshooting for the end-user community as well as practicing the following customer support skills: face-to-face; telephone skills; internet and email skills; reliability; timeliness and effectiveness.
• Escalates problems and issues to a functional support teams. This includes service that exceeds response time, repair time, lack of parts, or any other issue, for the purpose of providing excellent customer satisfaction.

Job Requirements:

• 5+ years experience in desktop field support in corporate environments with Windows products
• Excellent communication and troubleshooting skills
• 5+years experience with Office 365, Active Directory, Service Now or similar ticketing tool

EDUCATION: High School degree or equivalent required. Post high school Information Systems course work preferred.

SKILLS:

Demonstrated customer service skills. Advanced knowledge of desktop operating systems and related software required. Ability to maintain good customer relations with the ability to explain complex solutions and problems to users (regardless of their technical ability), excellent problem solving and communication skills, good technical writing and documentation skills.

For immediate consideration please apply!