General Manager

Summary: Amoura, a Michelin and Zagat rated fine-casual restaurant in South San Francisco, is a family run business serving Mediterranean food with a twist.

We are looking for an amazing Restaurant Manager to represent our family overseeing the restaurant in an efficient, professional manner according to high standards by performing the following duties:

• Controls day-to-day operations by scheduling labor, ordering food and supplies, and overseeing all daily operations
• Prepares the annual budget and plans for the restaurant including sales goals, profit projections, capital, and staff requirements
• Manages a full-service bar with specialty cocktails
• Coordinates several private events simultaneously
• Oversees and manages the restaurants catering department within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times
• Builds a catering team, both in-house and delivery
• Interacts with corporate clients to meet and exceeds their expectations
• Executes, documents and maintains all catering systems and procedures in an organized manner on a daily basis
• Recruits, interviews, and hires team members, motivates and trains, conducts performance reviews, and takes disciplinary action when needed
• Develops restaurant procedures to ensure location is operating efficiently
• Weekly implementation, development and maintenance of systems and procedures for ordering, inventory and food/beverage controls
• Controls profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Reviews the general business climate for the restaurant and adjusts staff and inventories as needed
• Ensures financial reporting is consistent with restaurant standards and produced monthly
• Promotes and directs restaurant marketing programs, especially on social media
• Manages customer complaints both in person and over the phone as well as assists in managing online reviews on Yelp, Google, etc
• Creates a safe working and customer experience environment by facilitating safe work behaviors of the team
• Ensures customers are serviced at the highest level of satisfaction through quality food and excellent customer service
• Reports status information to ownership on a regular basis
• Contracts for and follows up general maintenance and repair to the facility
• Provides guidance and direction to employees to assist in their professional development
• Performs other related duties as assigned

Qualifications:

• 3-5 years of management experience in the restaurant industry, fine dining a plus
• Has a passion for food and service
• Diverse wine knowledge, including regions, appellations and vintages
• Ability to adapt to changes taking place in the restaurant industry during Covid-19 pandemic
• Previous human resources experience, a plus
• Ability to work independently and without direct guidance
• Full proficiency in OpenTable, Yelp Reservations, Aloha, and Microsoft/Google Suite (Outlook, Excel, Word) required
• Self-starter with strong work ethics
• Possesses a proven ability to contribute original and creative ideas that assure positive results for the business
• Champions recognition and motivation effort
• Strong operational skills in a customer service environment
• Culinary & central kitchen management skills, a plus
• Knowledge of inventory management systems
• Vendor negotiations & purchasing
• Catering & special event experience
• Supervisory skills
• Ability to communicate clearly and concisely, both orally and in writing
• Relationship builder
• Ability to handle confidential and sensitive information