Quality Manager

Job Title: Quality Manager

Location: Allentown, PA

Reports to: Plant Manager

Are you passionate about quality assurance and ready to take the lead in ensuring top-notch standards at a cutting-edge plastics and packaging manufacturing plant? As the Quality Manager, you'll play a pivotal role in shaping the quality culture and driving operational excellence.

Key Responsibilities:

Quality Assurance Leadership:

• Drive the achievement of quality assurance operational objectives by providing strategic insights, executing action plans, and maintaining high-quality standards.
• Identify and resolve operational challenges, conduct audits, and initiate system improvements.
• Develop and implement quality assurance plans, including hazard analysis, control measures, and monitoring procedures.
• Validate quality processes by establishing specifications and performance qualifications.

Product Safety Advocate:

• Take ownership of actions required to support product safety, including training, enforcement, and resource planning.
• Establish statistical process controls where applicable to ensure product safety and quality.

Customer Satisfaction and Complaint Management:

• Oversee the management of customer complaints, ensuring thorough investigations, and implementing short-term and long-term corrective actions.
• Maintain and report on the CAR (Corrective Action Report) database, tracking and trending complaints.
• Manage and report on daily non-conformances during production across all shifts.
• Lead quality-based plant projects to reduce customer complaints.

Additional Responsibilities:

• Conduct internal audits, track root causes, and assist in designing continuous improvement steps.
• Manage document control for standard operating procedures (SOPs) and work instructions.
• Provide weekly reports on plant quality through tracking and trending reports.
• Oversee Material Review Board (MRB) and Quarantine activities.
• Manage Pre-Delivery Shipment (PDS) sampling for required customers.
• Ensure compliance with FDA requirements (21 CFR) for food/drug safety.
• Stay updated on quality management trends and developments.
• Lead the Food Safety program directive, ensuring GFSI/FSSC 22000 compliance.

Minimum Requirements:

• Proven experience in direct management, with a focus on professional development.
• Excellent interpersonal skills, working effectively with employees at all levels.
• Strong character and alignment with the company's culture.

Required Experience & Education:

• Bachelor's degree in engineering (e.g., QE, EE, ME) from an accredited institution.
• Minimum of five years of experience in Quality Engineering or Quality Manager roles.

Preferred Experience & Education:

• Quality Certification (CQE, CQA, ASO, etc.) is preferred.
• Industry-specific experience is a plus.
• Experience with Quality Certification implementation and requirements is advantageous.
• Proficiency in utilizing statistics and establishing statistical process controls for Manufacturing is preferred.