ZipRecruiter

Log In

1

Training And Quality Manager Jobs (NOW HIRING)

Atento

Training & QA Manager

Miramar, FL · On-site

Primary Responsibilities: • Develop and manage training/quality frameworks for new and existing employees, including orientation, on-the-job training, and ongoing professional development. • ...

Medline

Mgr Training Quality

Northfield, IL · On-site

$92K - $138K/yr

Lead and/or manage training team to ensure consistency in delivery of our training and development programs. * Oversee onboarding of new hires for a designated region of branches. * Develop materials ...

Medline

Mgr Training Quality

Northfield, IL

$92K - $138K/yr

Lead and/or manage training team to ensure consistency in delivery of our training and development programs. * Oversee onboarding of new hires for a designated region of branches. * Develop materials ...

Medline

Mgr Training Quality

Northfield, IL

$92K - $138K/yr

Lead and/or manage training team to ensure consistency in delivery of our training and development programs. * Oversee onboarding of new hires for a designated region of branches. * Develop materials ...

Oxco

Quality Manager

Milwaukee, WI · On-site

... Quality Management System. Responsibilities * Conduct, behavior and actions in accordance with ... Provide training or corrective action to ensure these obligations are met. * Exhibit executive ...

OXCO

Quality Manager

Milwaukee, WI

... Quality Management System. Responsibilities * Conduct, behavior and actions in accordance with ... Provide training or corrective action to ensure these obligations are met. * Exhibit executive ...

Barnhart

Site Quality Manager

Oak Ridge, TN · On-site

Site Quality Manager: The Site Quality Manager implements quality control processes on a project ... Oversee personnel assigned to projects and provide project specific training in quality procedures ...

kgs

Quality/Training Manager

Lees Summit, MO · On-site

Tuknik Government Services, a Koniag Government Services company , is seeking a Quality Training Manager to support TGS and our government customer at Lee Summit, MO. This position is for possible ...

CorDx

Quality Manager

Atlanta, GA · On-site

Quality Manager Location: Onsite - Atlanta Office We are seeking an experienced Quality Manager to ... Training & Development We are an equal-opportunity employer and celebrate diversity, recognizing ...

Hhs

Aircraft Supervisor Training/QC

Phoenix, AZ · On-site

$22/hr

Training & Quality Control (QC) Supervisor - Overnight Cabin Cleaning Location: Phoenix Sky Harbor ... Collaborate with management to improve processes and service quality * Respond to operational ...

PSG

QUALITY MANAGER

Evansville, IN · On-site

$90K - $100K/yr

Quality Manager Salary: $90,000.00 to $100,000.00 We are seeking an experienced Quality Manager to ... Develop and implement quality training programs for staff * Address quality issues with vendors ...

Corbins

QUALITY MANAGER

Phoenix, AZ

As the Quality Manager, you will be responsible for implementing and overseeing the company ... Develop and deliver training programs to enhance the quality awareness and skills of employees at ...

CorDx

Quality Manager

Atlanta, GA

Quality Manager Location: Onsite - Atlanta Office We are seeking an experienced Quality Manager to ... Training & Development We are an equal-opportunity employer and celebrate diversity, recognizing ...

Element Materials Technology

Quality Manager

Concord, CA · On-site

$120K - $150K/yr

The Quality Manager advises on changes and their implementation and provides training, tools, and techniques to enable others to achieve and maintain quality. Pay Range: $120k-$150k DOE ...

next page

Showing results 1-20

People also search for

All JobsTraining And Quality Manager Jobs

Training And Quality Manager information

See salary details

$27K

$70.4K

$145K

How much do training and quality manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for training and quality manager in the United States is $70,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $82,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Training and Quality Manager, and why are they important?

A Training and Quality Manager requires expertise in instructional design, quality assurance methodologies, and often a background in education, business, or a related field. Familiarity with learning management systems (LMS), quality management software, and certifications such as Six Sigma or ISO 9001 are commonly expected. Exceptional communication, leadership, and analytical thinking are vital soft skills for effectively coaching teams and driving process improvements. These competencies ensure the delivery of effective training programs and uphold organizational quality standards, leading to improved performance and customer satisfaction.

How does a Training and Quality Manager typically collaborate with different departments to ensure effective program implementation?

A Training and Quality Manager works closely with department heads, team leaders, and subject matter experts to design and deliver training programs that align with organizational goals. They often coordinate with HR to identify skill gaps, partner with operations to monitor performance metrics, and consult with compliance teams to ensure standards are met. Regular cross-functional meetings and feedback sessions are common, allowing the manager to adjust training content and quality initiatives based on real-time input from various teams. This collaborative approach helps drive consistent improvement across the organization and ensures that quality standards are upheld.

What are Training and Quality Managers?

Training and Quality Managers are professionals responsible for developing, implementing, and overseeing training programs and quality assurance processes within an organization. They ensure that employees have the necessary skills and knowledge to perform their roles effectively, while also making sure that products or services meet established quality standards. Their duties often include designing training materials, evaluating employee performance, conducting audits, and recommending improvements to processes and procedures. By maintaining high standards of training and quality, they help organizations achieve operational excellence and customer satisfaction.

What is the difference between Training And Quality Manager vs Quality Assurance Specialist?

AspectTraining And Quality ManagerQuality Assurance Specialist
CredentialsRelevant certifications (e.g., CQE, Six Sigma), experience in training and quality managementCertifications like CQE, CQA, or Six Sigma, with focus on quality testing and inspection
Work EnvironmentOversees training programs and quality processes across departments, often in manufacturing or service industriesConducts quality audits, inspections, and testing within production or service settings
Employer & Industry UsageCommon in manufacturing, healthcare, and corporate sectors for overall quality and training oversightPrimarily in manufacturing, software, and healthcare for quality control and compliance

The Training And Quality Manager focuses on developing training programs and managing overall quality systems, while the Quality Assurance Specialist concentrates on testing, inspections, and ensuring product or service quality. Both roles require similar certifications but differ in scope and daily responsibilities.

More about Training And Quality Manager jobs
What cities are hiring for Training And Quality Manager jobs? Cities with the most Training And Quality Manager job openings:
Who are the top companies hiring for Training And Quality Manager jobs? The top employers for Training And Quality Manager jobs are:
What states have the most Training And Quality Manager jobs? States with the most job openings for Training And Quality Manager jobs include:
What job categories do people searching Training And Quality Manager jobs look for? The top searched job categories for Training And Quality Manager jobs are:
Training And Quality Manager jobs near you
Infographic showing various Training And Quality Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $70,359 per year, or $33.8 per hour.
Training & Quality Manager, Customer Care

Training & Quality Manager, Customer Care

David Yurman

Lyndhurst, NJ • On-site

Full-time

Medical, Retirement, PTO

Posted 5 days ago

David Yurman rating

8.0

Company rating: 8.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

4th of 28 rated jewelry retailers

Job description

About Us
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable - the brand's artistic signature. David Yurman collections are available at retail stores throughout the United States, Canada, Hong Kong and France and at locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our Values
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family's guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Job Description
The Training & Quality Manager, Customer Care will be responsible for the design, development and implementation of training programs to ensure we deliver a luxury experience to our clients and deliver on our mission to share in life's exceptional moments. David Yurman's growth across all our sales channels is bringing an expansion to our contact center, including new and expanded programs, specialties and technology. This position requires a proven track record in training - design, development and implementation and the ability to work independently while leading and developing direct reports and impacting the development of other team members through training and quality programs.
Our Company:
DAVID YURMAN is internationally recognized as America's foremost luxury jewelry brand. Founded in 1980 by two artists, the company fuses art, fashion and jewelry, inspired by a passion for excellence in craftsmanship and innovation in the classic tradition. Headquartered in a facility in New York City's Tribeca neighborhood, the company produces more than 250 unique new designs per year and is best known for their iconic Cable Collection introduced in 1983, Silver Ice (diamonds set in silver), South Sea Pearls, and Fine Timepieces, Men's Jewelry, Bridal, High Jewelry and Cable Kids. For over 30 years, artistic inspiration and the pursuit of excellence has established DAVID YURMAN as America's premier jewelry and timepiece designer. The company continues in this tradition as it evolves into an international luxury brand.
Responsibilities:
  • Collaborate with Contact Center managers of Core team, Sales and Clienteling, Operations and Care and Service to identify learning needs throughout the department.
  • Partner with the Learning & Development team to deliver live, product-focused training experiences tailored to Customer Care.
  • Design, develop and implement training programs and SOPs, independently and in collaboration with intradepartmental business partners and cross functional departments.
  • Utilize a variety of delivery formats, including instructor-led, web-based, and blended learning, to support diverse learning styles and maximize engagement.
  • Review and update current training including new hire onboarding training materials.
  • Drive Holiday readiness through the development and continuous refinement of the Seasonal training program, ensuring consistent performance, efficiency and brand-aligned client experience during peak periods.
  • Lead training and communication for new product launches, business campaigns, tech updates, and process changes to ensure smooth adoption and minimal disruption to service levels.
  • Revamp and continuously maintain knowledgebase and other agent-facing content.
  • Oversee quality calibration sessions with the leadership team to ensure consistent and fair evaluation standards.
  • Ensure training programs and the Quality Assurance scorecard are aligned with service and brand standards, reinforcing luxury-level communication and Core Values-aligned behaviors.
  • Guide and align the Customer Care leadership team to deliver consistent and effective performance feedback and coaching.
  • Lead, support, guide, and develop the Supervisor of Training, Quality and Comms. and Quality Assurance Coordinator.
  • Analyze quality and service performance metrics to identify trends and root causes, partnering with Customer Care leadership to implement targeted strategies that drive measurable performance improvements.

Qualifications:
  • Minimum 3 years of experience in Learning & Development.
  • Experience working in a customer contact center environment.
  • Understanding of contact center quality assurance scoring, calibrations and coaching.
  • Experience with instructional design and program design and delivery.
  • Previous experience delivering training or coaching.
  • Creative approach to training and a desire to make learning interactive.
  • Effective interpersonal and presentation skills.
  • Desire to be a change agent.
  • Ability to be agile and work in ambiguous environments.
  • Demonstrates passion and compassion for customers and team members.
  • A self-starter with strong prioritization, management, and organizational skills.
  • Enthusiastic team player with a strong sense of ownership and can-do attitude.
  • Bachelor's degree preferred.
  • Experience with luxury brand, a plus.

Location: Lyndhurst, NJ
The expected annual salary for this role is $80,000-$95,000.
Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.
Diversity, Equity & Inclusion at David Yurman
As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees' backgrounds and perspectives. We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).

Apply