Help Desk Technician I

Qualifications
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.

• Windows 10 & 11 experience.
• Microsoft Office 365 experience.
• Knowledge of Laptop/Printer Hardware.
• Networking and Wireless skills a plus.
• PC/Laptop build experience.
• Active Directory and Microsoft Exchange/O365 experience.
• Desktop support tools knowledge.
• Anti-Virus, Malware, Spam, and other security remediation experience.
• Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
• Ability to be an active participant and contributor on a professional IT Support Team.
• Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
• Ability to plan/organize time and workload.
• Ability to follow standard processes/procedures.
• IT service management system experience desired (ServiceNow experience a plus).
• Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.