Emergency Response Coordinator

Job Summary

The Emergency Services Coordinator (ESC) is responsible for selling restoration services of Restoration Management Company (RMC) directly to residential and commercial customers affected by water, fire, soot, smoke, mold, and other environmental damage for the purposes of selling new business. The ERC must be willing to work as needed. The ERC will report to the Director of National Sales.

Key Responsibilities

Core responsibilities for the position are as follows:

• Promotes the Company in a professional manner while providing Emergency Services.
• Generates new business by selling industry leading restoration services.
• Communicates with customers in person, over the phone, and in writing for the purpose of closing leads.
• Qualifies leads through direct assessment of emergency events and provides supporting documentation to Emergency Services Specialist for follow-up of leads.
• Collaborates and builds relationships with the project managers and marketing representatives in order to effectively sell the Company’s services while achieving their sales goals.
• Monitors emergency situations taking place locally, regionally, and nationally for the purposes of generating new sales.
• Provides direction to Emergency Services Specialist on follow-up of leads through use of web-based tools and ESD technology support.
• Tracks the Sales Performance goals as defined by the Director of National Sales to ensure goals are met.
• Identifies sales activities, sales results, and potential commission calculations for purposes of reporting to ESD team.
• Reviews compiled information relevant to emergency events and ensures prompt disseminate to the ESD team as well as other branches and/or departments, as deemed necessary.
• Provides timely response to all electronic communications and all sales opportunities.

Experience/Requirements

Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Team Spirit, Integrity, Quality, Humility. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.

The position of Emergency Response Coordinator requires the following:

• Valid Driver’s License with driving record in good standing.
• Experience in construction and/or restoration related sales
• Customer relations focus, with ability to develop strong business relationships.
• Possesses excellent organization skills
• Independent worker, self-motivated.
• Uses good judgement, resourceful.
• Thorough knowledge of MSOffice (Powerpoint, Excel, Word, Outlook)
• Excellent communication skills (written and verbal)
• Ability to excel in both a self-managed and team environment

Working Conditions

Working conditions for this position include but are not limited to the following:

• Remote work, when necessary
• Required OT for scheduled work, after hour response and weekends options available.
• Flexibility in work hours, depending on project needs.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.