Salesforce Administrator Lead

ABOUT ADOBE

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal consecutive times.

APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with a range of service lines. The company is expanding and looking for individuals who want to make a difference and help those in need.

POSITION PURPOSE

Adobe Population Health is seeking a Salesforce Administrator Lead who will play a pivotal role in managing and enhancing our Salesforce platform. You will be responsible for overseeing the configuration, customization, and administration of Salesforce, ensuring its alignment with business objectives and best practices in the healthcare industry. You will oversee leading and empowering the Salesforce admin team by displaying best practices and encouraging continued growth. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for optimizing processes to drive organizational efficiency and growth, as well as the ability to work effectively in a fast-paced environment.

This position is based out of our Phoenix office (16th St. and Glendale Ave.) and reports to the Information Systems Director.

DUTIES & RESPONSIBILITIES

• Salesforce Configuration and Customization:
  • Customize and configure the Salesforce platform to meet the specific requirements of the organization.
  • Develop and maintain custom objects, fields, layouts, and validation rules.
  • Build and manage flows to automate business processes.
• User Management and Training:
  • Create and manage user accounts, profiles, and permission sets.
  • Provide user support, troubleshoot issues, and resolve user inquiries promptly.
  • Conduct training sessions to educate users on Salesforce functionality and best practices.
• Reports and Dashboards:
  • Design and build reports, dashboards, and analytics to provide actionable insights to stakeholders.
  • Work closely with business teams to understand reporting requirements and deliver timely and accurate reports.
• System Maintenance and Upgrades:
  • Stay updated with Salesforce releases, new features, and best practices.
  • Plan and execute system upgrades and enhancements while minimizing disruption to users.
  • Collaborate with internal IT teams and Salesforce support to resolve system issues and ensure platform stability.
• Collaboration and Documentation:
  • Engage with cross-functional teams to understand business processes and identify opportunities for system improvement.
  • Document system configurations, processes, and workflows.
  • Collaborate with developers and consultants on Salesforce-related projects.
• Lead the administration and configuration of Salesforce, including user management, security settings, flows, and data management.
• Collaborate with cross-functional teams to gather requirements, design solutions, and implement customizations to meet business needs.
• Drive user adoption and training initiatives to ensure maximum utilization of Salesforce capabilities across the organization.
• Proactively identify opportunities for system optimization, automation, and integration with other business systems.
• Stay informed about Salesforce updates, new features, and best practices, and assess their applicability to our organization.
• Serve as the primary point of contact for Salesforce support, troubleshooting issues, and coordinating with Salesforce technical support as needed.
• Mentor and guide junior Salesforce administrators, fostering their professional growth and development.
• Other duties as assigned by the Director of Project Management.

SKILLS & QUALIFICATIONS

• 3-5 years of experience as a Salesforce Administrator, with a proven track record of successful implementations and system enhancements.
• Strong understanding of Salesforce architecture, data model, and security model.
• Proficiency in Salesforce declarative customization tools (e.g., Dynamic Forms, Flows, Validation Rules) and Salesforce Lightning Experience.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Experience in the healthcare industry or familiarity with healthcare-related regulations (e.g., HIPAA) is a plus.

EDUCATION, LICENSES, & CERTIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field required.
• Salesforce Administrator certification (ADM 201) required.
• Salesforce Advanced Administrator certification (ADM 211) preferred.

BENEFITS & TOTAL REWARDS

• Paid Onboarding and Training
• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• 8 Paid Holidays
• 15 Days of Paid Time Off
• Paid Volunteer Hours

CHARACTER & COMPETENCIES

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and /or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing.

EQUAL EMPLOYMENT OPPORTUNITY

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.