Customer Service Representative (Remote with Some Office Hours)

- Essential Field/Critical Industry

The right candidate is a strong team player and capable of working independently. He/She enjoys dealing with people and resolving problems. We are a fun, dynamic, and fast-growing company of people who care about community, celebrating our successes, and creating opportunities for personal and professional advancement. We are striving to find the right people to help our company grow. For the right individual, we will provide comprehensive training for this position.

This position is combination of office work and remotely working from home. We communicate with our customers using Zoom and Cisco Webex. Our Customer Service Representatives provide outstanding service to our clients and ensure their needs are processed appropriately. We are family oriented, and we offer a supportive and encouraging work environment.

You need:

• A desire to start your career in a fast paced growing company.
• A commitment to servicing our customers.
• Willingness to be cross-trained and work with all departments to get things done.
• 2 or more years relevant work experience/or 2 year degree
• Availability to start in the next 1-3 weeks

The Position/As a Customer Service Representative, you will:

• Ensure delivery of excellent customer service through timely and accurate processing and communication/coordination with other departments to resolve inquiries.
• Build and maintain customer loyalty.
• Handle telephone inquiries over the phone
• Data entry
• Help resolve any customer issues regarding their account

What you can bring:

• Flexible team player mentality, with a professional personality and a willingness to take on additional responsibilities.
• Ability to multi-task while maintaining attention to detail and deadlines.
• Problem-solving and analytical skills to identify ways to best serve our customers.
• Excellent verbal and written communication abilities.

What we offer:

• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Vacation
• Sick Time
• Holidays
• Direct Payroll Deposit
• Employee Referral Program